Charlotte Nardecchia Staines
London,UK
Summary
Skilled program manager and operations leader with expertise in project management, data analysis, and stakeholder management. Excellent communication and relationship-building skills drive process improvement and optimization. Committed to leveraging analytical skills to enhance organizational efficiency and achieve strategic goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Senior Program Manager – Same Day Speed
Amazon UK
London
11.2024 - 01.2026
- Strategy and Expansion Manager of $0.5B investment portfolio across Amazon’s EU Last Mile Same Day Operations.
- Strategic Communications POC to Amazon's global senior team
- Culture and Chief Inclusion Officer (CIO) within 300-person business line
- Formal mentor to 3 persons
- Mentee within Amazon Mentorship programme.
Operations Manager – Customer Fulfilment
Amazon UK
Essex
01.2023 - 01.2024
- Direct line manager to 12 Area Managers and skip level to ~300-person team. Responsible for all departmental KPIs and metrics and
- Single threaded leader of all departmental KPIs and metrics and achieved best performing quality and productivity metrics in site history.
- Women@Amazon Affinity Group regional Leader facilitating Confidence and Menopause Awareness sessions with ~412 participants.
- Formal Mentor in Amazon’s Mentor/Mentee program
- Completed complex and sensitive HR cases including gross misconduct, grievances and appeals.
Step-Up Operations Manager – Customer Fulfilment
Amazon UK
Tilbury, Essex
01.2022 - 01.2023
- Daily shift planning and execution using wide variety of planning and insights tools to achieve operational targets
- Managing, coaching and mentoring team of 8 Area Managers
- Created and deployed contingency plans to ensure operational continuity
Area Manager II (Senior) – Customer Fulfilment
Amazon UK
Tilbury, Essex
01.2021 - 01.2022
- Direct manager of 80 Associates and 3 Team Leads
- Responsible for the productivity and efficiency on shift in department
- On-boarding and support buddy to 6 Area Managers
Area Manager I (Junior) – Customer Fulfilment
Amazon UK
Tilbury, Essex
01.2020 - 01.2021
- Direct manager of 60-80 direct reports and responsible for associated productivity and quality metrics, HR related meetings and engagement activities
- Regularly deep dive data to boost efficiencies as well as exposing and deploying cost saving projects
PR, CSR, Social Media Intern - Communications
Lidl GmbH
Wimbledon, London
01.2017 - 01.2018
- Writing press releases to secure sell-in for coverage in national and local publications to boost revenue and rival competitor product offerings.
- Organising regular PR events to strengthen professional relationships.
- Liaising internal and external stakeholders like journalists, suppliers and newspaper Editors to strengthen brand image.
Education
MSc - Digital Innovation and Data Analytics
Royal Holloway, University of London
London 01.2019 - 01.2020
BA(Hons) - International Business with a Year in Industry
University of Liverpool
Liverpool 01.2015 - 01.2019
Skills
- Project management
- Data analysis and interpretation
- Written and oral communication
- Stakeholder management
- Process improvement and optimization
References
Made available upon request
Affiliations
- Yoga, running
Timeline
Senior Program Manager – Same Day Speed
Amazon UK
11.2024 - 01.2026
Operations Manager – Customer Fulfilment
Amazon UK
01.2023 - 01.2024
Step-Up Operations Manager – Customer Fulfilment
Amazon UK
01.2022 - 01.2023
Area Manager II (Senior) – Customer Fulfilment
Amazon UK
01.2021 - 01.2022
Area Manager I (Junior) – Customer Fulfilment
Amazon UK
01.2020 - 01.2021
MSc - Digital Innovation and Data Analytics
Royal Holloway, University of London
01.2019 - 01.2020
PR, CSR, Social Media Intern - Communications
Lidl GmbH
01.2017 - 01.2018
BA(Hons) - International Business with a Year in Industry
University of Liverpool
01.2015 - 01.2019