Charlotte Mcmahon
Berkshire
Summary
I am an experienced Team Leader and Mental Health Support Professional with over 6 years of experience across supported living, psychiatric intensive care, and crisis intervention settings.
Skilled in staff supervision, safeguarding, medication administration, risk management, and supporting individuals with complex mental health needs. Proven ability to lead teams calmly under pressure while maintaining high standards of car, compliance and person centred support.
Overview
10
10
years of professional experience
Work history
Team leader
Look Ahead
Slough, Berkshire
2024.09 - Current
- Managed incidents, responded to crises and implemented effective de-escalation strategies.
- Delivered staff supervision, appraisals and ongoing training to maintain performance and professional standards.
- Led team meetings, case reviews and reflective practise sessions to improve service quality and staff wellbeing
- Promoted a positive and empowering environment
- Delegated tasks where necessary
- Performed regular audits
Mental Health Support Worker
Look Ahead
Slough, Berkshire
2022.05 - 2024.09
- Delivered crisis intervention during critical incidents, ensuring immediate support.
- Provided daily living assistance, promoting independent behaviour.
- Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
- Collaborated with multi-disciplinary teams for comprehensive patient care.
- Liaised effectively with healthcare professionals
- Ensured medication was correctly administered/ documented
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
- Created risk management plans and support plans
- Supported residents with Autism, learning difficulties and challenging behaviours.
Psychiatric Intensive Care Support Worker.
Huntercombe Hospital
Taplow, Buckinghamshire
2020.10 - 2022.03
- De-escalated critical situations involving young people to ensure safety.
- Monitored changes in behaviour or health status to alert medical professionals promptly.
- Delivered high-quality care by closely following individualised care plans.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Acted as Senior Support Workers occasionally, consisted off completing daily reports on patients wellbeing and health. Liaised with parents and professionals. Completed the daily shift planners ensuring we were adequately staffed and reaching out to agencies when necessary.
- Participated/ completed a number of training that I was nominated for: venipuncture, NG tube feeding, ECG training.
Sales Associate Heathrow Airport
Luxottica
Hillingdon, Berkshire
2018.10 - 2020.03
- Managed stock levels for optimal store performance.
- Conducted inventory checks to ensure stock accuracy.
- Assisted in visual merchandising, improving shop floor appeal.
- Contributed to sales targets through active promotion of products.
Waitress
Michels and Butlers
Slough
2016.05 - 2018.10
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Participated in weekly stock counts
Education
Venepuncture trained -
Huntercombe Hospital
Taplow NG tube trained -
Huntercombe Hospital
Taplow ECG Trained -
Huntercombe Hospital
Taplow Childcare Level 2 -
Langley college
Berkshire GCSE English Literature -
St Josephs High School
Berkshire GCSE English Language -
St Joseph's High School
Berkshire PRICE trained -
Huntercombe Hospital
GSCE Triple Science -
St Josephs High School
Berkshire Skills
- Clear and professional communication
- Effective problem solving abilities
- Patient, calm and approachable manner
- Ability to prioritise workload and manage time efficiently
- Incident reporting
- Crisis intervention
- Accurate record keeping and documentation
References
References available upon request.
Timeline
Team leader
Look Ahead
2024.09 - Current
Mental Health Support Worker
Look Ahead
2022.05 - 2024.09
Psychiatric Intensive Care Support Worker.
Huntercombe Hospital
2020.10 - 2022.03
Sales Associate Heathrow Airport
Luxottica
2018.10 - 2020.03
Waitress
Michels and Butlers
2016.05 - 2018.10
Venepuncture trained -
Huntercombe Hospital
NG tube trained -
Huntercombe Hospital
ECG Trained -
Huntercombe Hospital
Childcare Level 2 -
Langley college
GCSE English Literature -
St Josephs High School
GCSE English Language -
St Joseph's High School
PRICE trained -
Huntercombe Hospital
GSCE Triple Science -
St Josephs High School