Charlotte Mcguinness
Romford,,Essex
Summary
Detail-oriented and adaptable professional with strong literacy and numeracy skills, exceptional time management, and a positive attitude. Proficient in computer applications such as Word, Excel, and Outlook, with a solid understanding of health and safety regulations. Skilled in verbal communication, team collaboration, and independent problem-solving using initiative. Demonstrates expertise in spirits, beer, and wine knowledge alongside the ability to identify and resolve issues effectively. Physically fit and flexible to work varied hours while maintaining high attention to detail. Committed to delivering excellence through adaptability to change and a focus on achieving organisational goals.
Reliable and personable, combining excellent communication and teamwork skills. Demonstrated ability to manage time effectively and adapt to fast-paced environments. Ready to contribute to customer satisfaction and operational efficiency in a job role
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
V.I.P Waitressing
Brawl Babes
London
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Maintained excellent level of service in busy and demanding restaurant environment.
Bar Staff
Brixton Jamm
Brixton, London
10.2023 - 07.2024
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Worked with bar management to implement and enforce responsible drinking practices.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Engaged in upselling techniques, boosting sales revenue.
Pub Bar Staff
Golden Crane
Cranham, , Essex
01.2023 - 09.2023
- Maintained ready supply of counter-top snacks for guests.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Maintained bar stocks, replenishing daily as necessary.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Collected, washed and put away glassware between guests.
- Managed customer disputes effectively, preserving the business reputation.
Medical Receptionist
Hair Growth centre
Romford, Havering
01.2021 - 07.2022
- Maintained updated calendar of appointments and special dates for healthcare team.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Interacted with various departments to ensure streamlined flow of information and documents.
- Compiled information for medical charts and reports.
- Collected information from patients via face-to-face or telephone interviews.
- Set new appointments, rescheduled appointments, and sent reminders.
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Contributed to team sales targets by upselling products effectively.
Kitchen Associate
Wetherspoons
Collier Row, Essex
01.2020 - 01.2021
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Cleaned food preparation and storage areas in line with schedule.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Washed, peeled and chopped vegetables to be used in dishes.
Work experience
Uppercut
Chigwell, Essex
01.2019 - 03.2019
- Helped salon processes run smoothly through effective appointment allocation.
- Assisted senior hairdressers to expedite service delivery.
- Maintained spotlessly clean salon workstations and tools.
- Maintained and monitored hairdressing supplies to meet customer demand.
- Stocked hair products and equipment with excellent merchandising techniques.
- Used various styling tools, straightening irons and curling wands to produce desired effects.
- Strengthened relationships with clients through friendly conversation during appointments.
- Introduced new hair and beauty treatments to enhance salon offerings.
Education
A-Levels - Business management and Marketing
Anglia Ruskin University
East India 09.2024 -
GCSEs - Maths
Brittons Academy
Rainham, Havering 09.2015 - 03.2020
NVQ Level 2 - Science and Technology
New city college
Redbridge Skills
- Good level of literacy and numeracy skills
- Team player capable of working independently using own incitive
- Computer literate ( experienced in Word,Excel,Outlook etc)
- Verbal communication
- Health and Safety regulations
- Spirits, beer and wine knowledge
- Good attention to detail
- Physically fit
- Flexible to work most hours
- Positive attitude
- The ability to send and receive information, both written and spoken
- Exceptional time management
- The ability to identify and resolve issues
- Adaptability to changes
Affiliations
- kundalini yoga
- Reading
References
References available upon request.
Timeline
A-Levels - Business management and Marketing
Anglia Ruskin University
09.2024 -
Bar Staff
Brixton Jamm
10.2023 - 07.2024
Pub Bar Staff
Golden Crane
01.2023 - 09.2023
Medical Receptionist
Hair Growth centre
01.2021 - 07.2022
Kitchen Associate
Wetherspoons
01.2020 - 01.2021
Work experience
Uppercut
01.2019 - 03.2019
GCSEs - Maths
Brittons Academy
09.2015 - 03.2020
V.I.P Waitressing
Brawl Babes
NVQ Level 2 - Science and Technology
New city college
Similar Profiles
Mustafa Sani ŞahinMustafa Sani Şahin
Community Moderator / Tournament Referee at D-BrawlCommunity Moderator / Tournament Referee at D-Brawl
Niranjan RajasekaranNiranjan Rajasekaran
Chief Growth Officer at Traders BrawlChief Growth Officer at Traders Brawl
Natalie WestermanNatalie Westerman
Crew Member at Babes BakeryCrew Member at Babes Bakery