Charlotte Mansell
Greenwich,Greater London
Summary
Offering strong customer service skills with a love for building relationships with customers. Friendly attitude, Good memory skills committed to efficient time management, great at multi-tasking, good communication between coworkers.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Cafe worker
The Ox Cafe
Yoxford, Suffolk
06.2025 - 09.2025
- Prepared and served a variety of beverages and food items to customers.
- Provided great customer service by addressing inquiries and resolving complaints promptly.
- Collaborated with team members to maintain high levels of productivity during peak hours.
- Up-to-date knowledge about menu items.
- Sociable with customers to provide a welcoming experience.
Customer sales assistant
Leos's Deli
Framlingham, Suffolk
06.2023 - 09.2025
- Assisted customers in identifying products and providing recommendations based on their likes.
- Relevant knowledge of stock, ready to assist.
- Maintained cleanliness and organisation of the sales floor.
- Handled customer inquiries and resolved issues with products and refunds.
- Balanced multiple responsibilities to support customers and fellow staff.
- Oriented new staff members.
- Built relationships with clients through customer service interactions.
Volunteer teaching assistant
Kelsale CEVCP Primary School
Kelsale, Suffolk
09.2021 - 07.2025
- Supported classroom management by providing a positive learning environment for all students.
- Organised educational resources and materials to assist time management in class.
- Assisted in organising school events.
- Assisted in marking test papers for timely feedback to students.
- Promoted respect and teamwork within the classroom setting.
- Provided additional support to students with learning difficulties as a one to one support.
Education
Level 3 Extended Diploma - Creative Media Practice
One Sixth Form College
Ipswich, Suffolk 09.2023 - 05.2025
GCSEs -
Thomas Mills High School
Framlingham, Suffolk 09.2020 - 07.2023
Skills
- Time Management
- Item Pricing
- Sales Persuasion
- Patience under pressure
- Food safety standards
- Managing returns and refunds
- Effective multitasking
- Excellent verbal communication
Timeline
Cafe worker
The Ox Cafe
06.2025 - 09.2025
Level 3 Extended Diploma - Creative Media Practice
One Sixth Form College
09.2023 - 05.2025
Customer sales assistant
Leos's Deli
06.2023 - 09.2025
Volunteer teaching assistant
Kelsale CEVCP Primary School
09.2021 - 07.2025
GCSEs -
Thomas Mills High School
09.2020 - 07.2023
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