Charlotte Lot
Greater London,London
Summary
Proactive and resourceful graduate with degree in Sociology and keen desire to build career foundation. Seeks out opportunities to learn new information and techniques from research team. Applies focused, problem-solving mindset to challenging research tasks. Seeking a research assistant or data analyst position within the health field. Brings 5 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success. Organised research team member with background in report writing, information gathering and presentation preparation. Friendly, open and hardworking team player. Uses honed organisation skills to set up and maintain accessible and easy-to-use research databases.
Overview
6
6
years of professional experience
Work history
Swab Practicioner
ExpressTest
London, Greater London
06.2021 - 06.2022
- Greeting and welcoming customers,
- Administering PCR AND ANTIGEN Covid-19 tests
- Completing admin and inputting customer data
- Preparing manifests and recording customer data
- Arranging collections of customer samples
- Ensuring vials are stored and transported safely and securely
Store Supervisor
Sainsbury's Local
London, Greater London
02.2017 - 05.2017
- Handling and removing cash from the registers and self checkout machines before close
- Coached team to deliver top-quality customer service and uphold brand values.
- Trained team to upsell products and navigate POS systems.
- Carrying out fire exit and fire alarm checks
- Resolved complaints to achieve full customer satisfaction.
- Handled staff payroll and holiday requests to support stable store coverage.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Facilitated smooth store operations, performing daily opening and closing functions.
Customer Service Assistant
Sainsbury's Local
London, Greater London
06.2016 - 09.2016
- Assisted customers with varying questions using product knowledge and service expertise.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Educated customers on promotions, offers and special events to enhance product sales.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Education
Master of Science - Public Health and Health Promotion
Brunel University London
Uxbridge 09/2022 -
Bachelor of Science - Sociology
Brunel University London
Uxbridge 09/2019 - 09/2021
A-Levels -
Hornsey School for Girls
London 09/2013 - 08/2015
Skills
- Computer Proficiency
- Leadership Experience
- CommunicationSkills
- Proble mSolving
- Abilities
- Teamwork Skills
- Self-management Skills
- Critical Analysis
- GDPR compliance
- Report Writing
- Complaint handling
- Loss prevention
- Customer greeting
- Bagging and packaging
- Point Of Sale system operation
- Credit card payment processing
- Cash handling
- Cash counting
- Customer relations
- Payment processing
- Restocking inventory
- Loading and unloading
- Intake assessment
- Critical thinking skills
- MS Office
Languages
English
Native
Spanish
Upper intermediate
French
Elementary
Timeline
Swab Practicioner
ExpressTest
06.2021 - 06.2022
Store Supervisor
Sainsbury's Local
02.2017 - 05.2017
Customer Service Assistant
Sainsbury's Local
06.2016 - 09.2016
Master of Science - Public Health and Health Promotion
Brunel University London
09/2022 -
Bachelor of Science - Sociology
Brunel University London
09/2019 - 09/2021
A-Levels -
Hornsey School for Girls
09/2013 - 08/2015
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