Charlotte Lory

• Command incidents including assessing risks to make informed decisions to protect life and property, maintain public order, and coordinate appropriate and proportionate response.
• Monitor team performance ensuring adherence to operational targets and policies, by actively supporting and developing officers through guidance, coaching, feedback, performance reviews and structured debrief.
• Ensure accurate documentation and use of policing systems in compliance with legal and organisational standards.
• Establish strong relationships with partner agencies to support effective response, crime reduction initiatives, information sharing and collaborative problem-solving.
• Assessor and Internal Quality Assurer (IQA) for National Police Performance Framework (NPPF), mentoring peers through promotion qualification process, ensuring consistency, fairness and adherence to national standards.

International Disaster Management MSc - Communication, Information and Resilience Module.

• Researched and produced high-quality digital learning materials, including podcasts and interactive content, tailored to a diverse, international student cohort.
• Contributed to curriculum development by integrating current global challenges, best practice frameworks (e.g. JESIP, UNDRR, Sendai Framework), and lessons identified from previous incidents.
• Drew on operational and strategic experience emergency services to provide real-world insight into crisis communications, multi-agency coordination, situational awareness and use of information in decision-making during major incidents and disasters.

• Led the transition and progression of all student police officers from the Learning & Development environment into fully operational roles, ensuring appropriate support, supervision and assessment throughout their probationary period in line with the Policing Education Qualifications Framework (PEQF) and national policing standards.

• Led strategic and operational response to major and critical incidents, making high-level, time-critical decisions under pressure, ensuring effective coordination of people, resources, and partner agencies to maintain public safety, officer welfare and operational effectiveness.
• Applied structured decision-making and dynamic risk assessment in line with national frameworks, including the National Decision Model, JESIP principles, and Civil Contingencies Act 2004, and with adherence to legislation, force policies and procedures.
• Held Tactical Firearms Commander position, assessing spontaneous threats, authorising and directing specialist assets and maintaining dynamic situational awareness to ensure effective incident resolution.
• Collaborate with partner agencies during joint operations and emergencies, promoting coordinated and efficient responses.
• Ensure accurate recording and reporting of incidents to ensure complete transparency, accountability and identification of organisational learning.

• Department lead for reviewing and maintaining force contingency and emergency plans, ensuring compliance with legislation and policy and operational readiness and preparedness. Delivering briefings and training to ensure wider staff understanding of plans and responsibilities, and structured debriefings to promote and drive organisational learning.
• Subject matter expert and on-call advisor for senior commanders on emergency plans, operational risks and response strategies.
• Capabilities Lead on multi-agency Local Resilience Forum, working with partner agencies to ensure Cumbria wide preparedness and reinforcing multi-agency interoperability and resilience to major incidents.
• Directed the design and implementation of multi-agency training exercises to ensure county wide preparedness, enhancing joint readiness and to meet regulatory compliance (e.g. COMAH & REPPIR).
• Successfully provided a critical leadership role in Cumbria's county response to the Covid-19 pandemic, working within the Local Resilience Forum (LRF) to facilitate effective communication flow via the Strategic & Tactical Command Groups, ensuring coordinated planning, response and sustained recovery operations.
• Planned and managed the operational delivery of force-wide events, including major public gatherings and high-risk operations, ensuring public and officer safety, and providing logistics and efficient resourcing and deployment.