Summary
Overview
Work history
Education
Skills
Timeline
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Charlotte Logan

Charlotte Logan

Maghull,Liverpool

Summary

Dependable team worker with strong customer service skills. Performs tasks with meticulous attention to detail to meet time targets. Track record of producing high-quality work and eager to learn more about different fields of management.

Overview

6
6
years of professional experience

Work history

Customer Host Assistant

White Stuff
Liverpool, Merseyside
12.2024 - Current
  • Supported other team members during peak hours to maintain efficient service.
  • Processed returns and exchanges swiftly, maintaining high level of customer satisfaction.
  • Delivered top-notch service under pressure, ensuring client loyalty and repeat patronage.
  • Maintained clean and organised environment to facilitate efficient operations.
  • Monitored store security measures whilst performing routine tasks.
  • Provided friendly and welcoming atmosphere with excellent communication skills.
  • Promoted new products or special offers to increase sales revenue.
  • Assisted customers with purchases to improve shopping experience.
  • Checked inventory consistently for accurate stock keeping.
  • Welcomed guests with warmth and professionalism to establish positive first impressions.

Intern

Hurricane Films
Liverpool, Merseyside
08.2024 - 09.2024
  • Participated in training and seminars to enhance skills and promote growth.
  • Adapted to new situations and learned new skills quickly.
  • Worked productively with team members to achieve common goals.
  • Showed initiative and willingness to take on new challenges.
  • Managed time effectively to meet deadlines.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Participated in staff meetings to discuss latest developments.
  • Sought feedback actively and used it to improve performance.
  • Maintained orderly files with updated, easily accessible information for staff.
  • Carried out tasks utilising social media and communicated plans to other companies

Labourer

Truly Sweet Candy
Aintree, Sefton
06.2021 - 07.2024
  • Worked well with co-workers for efficient production lines and equal work loads.
  • Experienced and proud of the ability to adapt to completing high volume orders and dispatching during seasonal peaks and event timelines.
  • Independently worked through high-volume orders using initiative and self-motivation, consistently hitting deadline targets.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Minimised product damage, ensuring goods were correctly handled, stored and packaged safely.
  • Performed thorough quality checks, maintaining excellent standards across smooth-running production lines.
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
  • Adhered to site health and safety guidelines, maintaining safe, secure working environments.
  • Wrapped and moved pallets and stock, adhering to safety regulations for continued best practice.
  • Prepared orders for shipment be inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Accurately and efficiently picked and dispatched products, exceeding time and accuracy targets.

Main Street Daily Operations

Walt Disney World
Orlando, Florida
06.2023 - 08.2023
  • Large commitment to Guest service and 'making magic'
  • Guest assistance and troubleshooting queries on the spot with accurate, up-to-date information.
  • Prioritised guest safety and interaction.
  • Worked alongside like-minded peers to ensure guest and employee safety.
  • Made suggestions to guests to enhance their experiences through capturing the magic with purchases from merchandise stalls nearby.
  • Took inventory on necessary supplies daily and replenished stock where needed.
  • Trained in safety critical and customer-facing roles.
  • Followed learnt processes in all job roles.
  • Demonstrated company values.
  • Punctual, reliable and adhered to grooming guidelines and costume.

Runner

Framestore
London
02.2019 - 02.2019
  • Directly and pleasantly interacted with customers and staff with positive feedback received.
  • Strong relationship and communication with peers and Management Team.
  • Participated in workshops on creative process for Animation.
  • Delivered both postal and interdepartmental correspondents to employees after sorting tasks were completed.
  • Ran errands for various employees throughout company, including employee correspondents and document deliveries between departments.
  • Maintained accurate logs of deliveries and trips.
  • Documented calculations, work activities and notable incidents.

Education

Master of Arts - International Creative Enterprise

Edge Hill University
Ormskirk
09.2024 -

Bachelor of Arts - Animation

Edge Hill University
Ormskirk
06.2024

A-Levels - Fine Art

Deyes High School
Liverpool
06.2021

A-Levels - English Literature

Deyes High School
Liverpool
06.2021

A-Levels - Computer Science

Deyes High School
Liverpool
06.2021

Skills

  • Excellent Customer Service and can easily engage with others
  • Strong IT skills with experience in with Microsoft applications
  • Able to learn skills quickly when needed and apply them
  • Calm under pressure
  • Problem-solving
  • Social media marketing

Timeline

Customer Host Assistant

White Stuff
12.2024 - Current

Master of Arts - International Creative Enterprise

Edge Hill University
09.2024 -

Intern

Hurricane Films
08.2024 - 09.2024

Main Street Daily Operations

Walt Disney World
06.2023 - 08.2023

Labourer

Truly Sweet Candy
06.2021 - 07.2024

Runner

Framestore
02.2019 - 02.2019

Bachelor of Arts - Animation

Edge Hill University

A-Levels - Fine Art

Deyes High School

A-Levels - English Literature

Deyes High School

A-Levels - Computer Science

Deyes High School

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Charlotte Logan