Charlotte Llewellyn
London
Summary
Freelance textile artist specialising in sustainable practices, with a strong eye for colour and palette development and a passion for interior design. Skilled in handcrafted techniques and traditional methods applied in modern contexts. Adaptable professional with extensive experience in luxury retail, consistently delivering outstanding customer service and building strong client relationships through meticulous attention to detail.
Overview
28
28
years of professional experience
Work history
Textile artist
Freelance
London
09.2016 - Current
- Conducted hands on workshops on natural dyeing, screen printing, block printing, and quilting to promote traditional skills and sustainable practices.
- Delivered detailed, multi-layered screen prints for fashion and interior designers.
- Achieved precise colour matching under tight deadlines for London and Paris Fashion Weeks.
- Produced bespoke quilt, curtains, soft furnishing commissions, collaborating with private clients on design details, colour, mood and scale.
- Created screen printed fabric installations for retail window displays, most recently Selfridges Birmingham, to fulfil precise briefs regarding colour, pattern and scale.
- Managed time effectively whilst juggling multiple projects.
- Adapted workload to meet client evolving briefs and deadlines efficiently.
Store Manager
Soupdragon Childrenswear and Toys
East Dulwich, London
04.2005 - 06.2009
- Delivered exceptional customer service by anticipating needs and addressing inquiries effectively. Engaged with regular customers through personalised communication and attentive service to build trust and rapport.
- Resolved customer complaints effectively, protecting store's reputation and customer relationships.
- Conducted training sessions for new employees, empowering teams with essential product knowledge and customer service skills.
- Facilitated smooth shop floor operations, ensuring a tidy and organised environment.
- Maintained high standards of stock management and visual merchandising, contributing to improved sales and customer satisfaction.
- Cultivated enthusiastic and supportive working environment for all staff members.
- Managed staff rosters, ensuring adequate coverage during peak times, holidays.
Luxury Store Manager
Pickett Fine Leather, Mayfair and Sloane street
London
09.1998 - 01.2005
- Progressed from shop assistant to store manager, demonstrating strong understanding of brand identity and ability to convey the value of the brand's craftsmanship to the customer
- Cultivated strong relationships resulting in loyal customers, managed VIP clients delivering excellent customer service, driving repeat business.
- Conduct training sessions for new employees to enhance expertise in product knowledge and company heritage.
- Attended buying trips to Paris to source products and strengthen supplier partnerships.
- Oversaw production of bespoke custom orders for leather goods, ensuring exceptional quality and adherence to customer specifications.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Enhanced store reputation for excellence by maintaining beautiful product presentation.
Education
Foundation Degree in Arts - Textiles
Morley College of Adult Education
London 09/2019 - 04/2020
Bachelor of Arts - Fashion Design with Technology
Manchester Metropolitan University
Manchester 09/1992 - 07/1996
A-Levels - Art, English, French
Kingston College
Kingston upon Thames 09/1990 - 07/1992
Skills
- Meticulous attention to detail
- Exceptional customer service
- Excellent problem solving skills and time management
- Strong aptitude for colour selection and palette development
- Passion for craftsmanship and knowledge of traditional block printing techniques
- IT proficient Microsoft Office suite
- Excellent interpersonal communication
- Highly enthusiastic and adaptable, with strong willingness to learn and take on new challenges
Timeline
Textile artist
Freelance
09.2016 - Current
Store Manager
Soupdragon Childrenswear and Toys
04.2005 - 06.2009
Luxury Store Manager
Pickett Fine Leather, Mayfair and Sloane street
09.1998 - 01.2005
Foundation Degree in Arts - Textiles
Morley College of Adult Education
09/2019 - 04/2020
Bachelor of Arts - Fashion Design with Technology
Manchester Metropolitan University
09/1992 - 07/1996
A-Levels - Art, English, French
Kingston College
09/1990 - 07/1992