Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Charlotte Latham

Stoke-on-Trent

Summary

After 10+ years in retail, I've built up a strong track record of working in a busy environment, meeting deadlines and hitting targets, whilst offering excellent customer service. After 8 years with Home Bargains, I'm looking for a change that will allow me to use my customer service and organisational skills in a role that is more rewarding.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work history

Lead Sales / Retail Assistant

Home Bargains
Stoke on Trent
02.2017 - Current
  • Promoted to Lead Sales within 12 months.
  • Trained and supported new team members.
  • Trusted with store keys, opening/closing duties, and cash handling.
  • Delivered excellent customer service, even in high-pressure situations.
  • Stepped down to Retail Assistant following the birth of my son.

Retail assistant

Poundstretcher
Stoke on Trent
10.2015 - 02.2017
  • Mainly worked as a cashier but also assisted with restocking the store.
  • Left role when relocating to Manchester with my partner.

Warehouse operator

New Look
10.2014 - 10.2015
  • Checking and inspecting goods received from customers returns.
  • Ensuring a clean warehouse.
  • Busy environment, responsible for 500 lines per day.

Door to Door Sales

Cozy Homes
08.2013 - 08.2014
  • My income was heavily weighted to commission earnings from successful sales.
  • Developed sales and customer service skills from dealing with a lot of rejection.
  • Covered for Team Leader when they were away.

Education

NVQ Level 2 - Beauty Therapy

Newcastle-under-Lyme College
Newcastle-under-Lyme
09.2011 - 06.2013

GCSEs - 6 x B-C pass including Maths and English

Margaret Ward Secondary School
Stoke-on-Trent

Skills

  • Customer Service
  • Team work
  • Meeting deadlines
  • Working in a busy environment
  • Reliable
  • Approachable
  • Conflict resolution
  • Visual Merchandising
  • Complaint Handling
  • Organisation
  • Time management

Affiliations

  • Quality time with family
  • Spending time in the countryside
  • Cooking
  • Live music

Timeline

Lead Sales / Retail Assistant

Home Bargains
02.2017 - Current

Retail assistant

Poundstretcher
10.2015 - 02.2017

Warehouse operator

New Look
10.2014 - 10.2015

Door to Door Sales

Cozy Homes
08.2013 - 08.2014

NVQ Level 2 - Beauty Therapy

Newcastle-under-Lyme College
09.2011 - 06.2013

GCSEs - 6 x B-C pass including Maths and English

Margaret Ward Secondary School

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Charlotte Latham