Charlotte Kells
Coventry ,West Midlands
Summary
Highly organised and reliable professional with excellent customer service skills and extensive experience in computer systems. Demonstrates consistent punctuality and proficiency in email correspondence. Committed to delivering exceptional service and maintaining high standards of reliability.
Overview
4
4
years of professional experience
Work history
Catering Supervisor
Compass
Coventry , West Midlands
11.2024
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Maintained excellent customer satisfaction by providing attentive, friendly and helpful customer service throughout food service.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Educated staff members on procedural and menu changes.
- Monitored compliance with health and safety regulations, maintaining a safe working environment.
- Supervised daily catering operations, coordinating staff tasks to maintain efficient service delivery.
- Resolved customer complaints with diplomacy, restoring confidence in services provided.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Closely monitored ingredient stock levels in supply rooms, promptly ordering more to keep steady products and consistent inventory.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Managed inventory, placing orders for supplies to meet event requirements while controlling costs.
Receptionist
mitie
Coventry, west midlands
09.2025 - Current
- Welcomed guests as initial point of contact, offering friendly assistance and information upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
- Answered and helped resolve enquiries from clients, vendors and the general public.
- Organised reception area to create welcoming environment for clients and visitors.
- Maintained accurate logs of visitor entries for security purposes.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Supported operations during busy periods, ensuring seamless service delivery under pressure.
- Completed data entry tasks whilst adhering to strict deadlines.
Pharmacy Assistant
Wills pharmacy
Coventry , West Midlands
11.2023 - 10.2024
- Helped pharmacy staff prepare medications and fill orders.
- Restocked shelves and prepared expired drugs for return.
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
- Managed pharmacy cash register, processed payments, and reconciled daily financial transactions.
- Labelled drugs clearly to enable safe storage and use.
- Opened incoming supplies and stocked in correct locations.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Provided exceptional customer service, offered advice on over-the-counter medications and healthcare products.
- Produced dispensing labels using pharmacy computer system without error.
Bar Staff Member
Parkgate inn
Coventry , West Midlands
01.2022 - 09.2023
- Stocked and organised bar for efficient customer service and quick access to drinks.
- Maintained cleanliness of bar by promptly removing discarded items and spills, ensuring professional appearance.
- Took customer orders and prepared drinks following best practices for each type.
- Collaborated with team to foster friendly atmosphere, enhancing customer experience.
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
- Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
Education
GCSEs - English, maths, science and history
Cardinal Newman
Coventry, West Midlands 06.2023 - 06.2023
Skills
- Excellent customer service skills
- Experienced in computer systems
- Well organised
- Always punctual
- Email correspondence
- Reliable punctuality
Timeline
Receptionist
mitie
09.2025 - Current
Catering Supervisor
Compass
11.2024
Pharmacy Assistant
Wills pharmacy
11.2023 - 10.2024
GCSEs - English, maths, science and history
Cardinal Newman
06.2023 - 06.2023
Bar Staff Member
Parkgate inn
01.2022 - 09.2023