Charlotte Jukes
Leyland,Lancashire
Summary
I am a dedicated and enthusiastic worker with a passion for the arts, culture and creativity. My professional career began in the homeless housing sector, working with people in difficult situations and providing assistance and support along their journey to becoming self-sufficient, secure and stable. My desire to work in a creative-led role took me on a different path as an Events and Tourism Officer in a culture and heritage focused team. I seek to combine my experiences in these areas in a role that will fulfill my creative interests and provide accessbility to the arts.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Events and Tourism Officer
Chorley and South Ribble Borough Councils
Chorley, Lancashire
11.2019 - Current
- Delivered public engagement activity at various local council delivered events, increasing awareness of local tourism
- Both assisted and led on the planning and delivery of various cultural events of various size, including live theatre and light festivals
- Led on content creation and planning across social media accounts for Astley Hall Museum and Art Gallery
- Represented my organisation to the public and businesses at trade exhibitions and conventions, driving awareness of tourism opportunites into the Chorley and South Ribble Boroughs
- Developed long term marketing strategies to support ongoing department goals
- Coordinated and managed paid marketing campaigns across print, digital and radio.
- Promoted upcoming events to drive awareness and increase attendance including drafting press releases
- Liaised with external contractors, suppliers and traders in order to support successful event delivery
Housing Accommodation Officer
Chorley Borough Council
Chorley, Lancashire
09.2019 - 11.2019
- Delivered front of house duties with warm and professional manner and acted as first point of contact for wide range of visitors and residents.
- Provided high level customer service, answering questions and resolving complaints.
- Raised regular invoices and purchase orders and monitored payments.
- Provided general administration support and upkeep of records for support workers and managers.
- Maintained important confidentiality for residents through mindful handling of both public and professional enquiries.
Housing Solutions Officer
Chorley Borough Council
Chorley, Lancashire
10.2018 - 09.2019
- Offered a compassionate and professional level of customer service to customers presenting as homeless to the council.
- Offered guidance and advice to clients throughout their journey to securing social housing.
- Provided high quality, responsive service to those experiencing varied housing circumstances including sofa surfing, street homelessness and those under eviction notices.
- Assessed housing applications and prioritised them according to housing law, government guidance and council policies.
- Worked with external agencies to address clients' housing, personal and financial challenges.
Assistant Support Officer
Chorley Borough Council
Chorley, Lancashire
02.2013 - 10.2018
- Acted as a welcoming and professional first point of contact to residents dealing with a variety of difficult needs and circumstances.
- Acted as a liason between residents and back office support officers to maintain smooth reception services.
- Checked in visitors and provided appropriate passes and access.
- Raised invoices and purchase orders, monitored spend and payments and carried out cash and card transactions.
- Handled in-person, email and mailed correspondence.
- Answered upwards of 20 telephone enquiries per day with professionalism.
- Applied conflict management to stressed and concerned residents and visitors.
- Kept meticulous ongoing records of rent and service charge payments to ensure no over or under payments occured.
Education
Bachelor of Arts - English Literature with Creative Writing and Practice
Lancaster University
Lancaster 10.2009 - 06.2012
A-Levels - English Literature, Dance, Sociology
Runshaw College
Leyland 09.2007 - 06.2009
GCSEs - English, Maths, Science, German, Business Studies, Religious Studies, Dance, Media Studies
St. Michael's CE High School
Chorley, Lancashire 09.2002 - 06.2007
Skills
- Social media marketing
- Event planning
- Supplier negotiations
- Budget management
- Attention to Detail
- Problem-solving
- Communication skills
- Public speaking
- Resourcefulness
- Marketing
- Paid social media marketing
- Website build and management (Wordpress, Goss, Jadu)
- Email marketing
- Content creation
- Outstanding verbal and written communications
Affiliations
- Barbershop Singing
- Dungeons and Dragons
- Roller Skating
- CrossFit
Timeline
Events and Tourism Officer
Chorley and South Ribble Borough Councils
11.2019 - Current
Housing Accommodation Officer
Chorley Borough Council
09.2019 - 11.2019
Housing Solutions Officer
Chorley Borough Council
10.2018 - 09.2019
Assistant Support Officer
Chorley Borough Council
02.2013 - 10.2018
Bachelor of Arts - English Literature with Creative Writing and Practice
Lancaster University
10.2009 - 06.2012
A-Levels - English Literature, Dance, Sociology
Runshaw College
09.2007 - 06.2009
GCSEs - English, Maths, Science, German, Business Studies, Religious Studies, Dance, Media Studies
St. Michael's CE High School
09.2002 - 06.2007
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