Charlotte Jackson
Washington,DC
Summary
University student equipped with skills in customer service, with over a year of waitress and back of house experience. Certified in CPR and the Heimlich Maneuver. Solid background in food service, enthusiastic team member, highly adaptable and quick learner, thinker, and problem solver. People person with a genuinely friendly and welcoming personality who's good under pressure, and respectful of the time and feelings of others.
Overview
2
2
years of professional experience
Work History
Server
Liverpool Football Club
Liverpool, Merseyside
10.2023 - Current
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Maintained spacial awareness in high intensity and busy settings.
- Made thoughtful and precise accommodations as requested.
- Attentive to allergens present in food as it related to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Waitress/ Till Operator/Dishwasher
Katherine Ruka
Takoma Park
05.2022 - 08.2023
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Processed customer refunds and exchanges according to established guidelines.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Made food specific to customer requests and delivered that food to them
Education
Associate of Science - Anatomy And Human Biology
University of Liverpool
Liverpool06.2026
High School Diploma -
John F Kennedy High School
Silver Spring, MD06.2023
Skills
- Customer assistance
- Refunds and exchanges
- Cleaning and sanitizing
- Menu memorization
- Order Accuracy
- Bussing/ food running
- Product knowledge
- Cooperative Attitude
- Problem Solving
- Team Player
- Safe Food Handling
- Drink handling
Affiliations
- Lacrosse team captain in high school
- Co-ed volleyball team manager
- Current climbing society member
- Current Anatomy society member
Accomplishments
- CPR and Heimlich Maneuver certified
- IB diploma holder
- Certified Clinical Medical Assistant
Timeline
Server
Liverpool Football Club
10.2023 - Current
Waitress/ Till Operator/Dishwasher
Katherine Ruka
05.2022 - 08.2023
Associate of Science - Anatomy And Human Biology
University of Liverpool
High School Diploma -
John F Kennedy High School
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