Charlotte Holman
Bridgwater,Somerset
Summary
Dedicated professional with extensive expertise in elderly care, including dementia care and palliative care training. Demonstrates proficiency in patient safety procedures, hygiene assistance, and nutritional guidance. Skilled in administering medication, manual handling, and safeguarding vulnerable elderly patients. Adept at building client relationships and motivating staff while maintaining patient confidentiality. Committed to utilising reflection and feedback for continuous improvement and ensuring high standards of care under pressure.
Reliable and dedicated individual seeking role as Industrial Cleaner. Proficient in maintaining cleanliness and safety standards, with strong attention to detail and excellent teamwork abilities. Committed to creating spotless and hygienic environment for all.
Overview
4
4
years of post-secondary education
21
21
years of professional experience
Work history
team leader - care
community therapeutic services
Bridgwater, Somerset
2021.09 - Current
- Coordinated daily operations to ensure seamless provision of care services.
- Implemented safety guidelines to minimise risks and accidents in the workplace.
- Actively participated in team meetings to foster open dialogue about improvement opportunities.
- Devised individual care plans tailored to each patient's unique needs, enhancing satisfaction rates.
- Developed a new system for tracking patient progress, improving efficiency.
- Handled complex situations tactfully, resolving conflicts while maintaining harmony within the team.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Led a team of care providers to improve overall service quality.
- Organised regular training sessions for staff skill enhancement.
- Provided emotional support to patients and their families, alleviating distress levels.
- Conducted regular performance reviews for improved staff competency and productivity.
- Trained new employees on company policies and procedures, ensuring compliance across the board.
- Maintained highest standards of care for [Number] service users in line with [Type] quality guidelines by motivating, training and empowering team of [Number].
support worker
somerset care
Bridgwater, somerset
2021.06 - 2021.09
- Helped achieve patient independence through guided tasks and activities.
- Actively listened to client concerns thus creating a comforting environment.
- Supported daily living skills training which increased client self-sufficiency.
- Assisted in maintaining a clean environment for improved client health.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Participated in regular team meetings, enhancing quality of care provided.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Prepared nutritious meals that met special dietary needs of clients.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted with mobility issues enabling easier movement around the home.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
Post office clerk
Post Office
Bridgwater, Somerset
2020.06 - 2021.06
- Worked collaboratively with team members to maintain clean and organised workspace.
- Handled cash transactions to ensure accurate accounting at the end of shifts.
- Processed mails and parcels quickly for timely dispatching.
- Ensured smooth functioning of counter service through effective communication with colleagues.
- Helped customers fill out necessary forms correctly, preventing any future issues.
- Served as an interface between public and post office achieving smooth operations.
- Weight packages accurately for proper fee collection.
- Handled high volume of parcels during holiday season ensuring no delay in services.
- Maintained up-to-date knowledge of postal rates, regulations, procedures to provide accurate information to customers.
- Sold stamps and other postal products, contributing towards revenue generation.
- Resolved customer issues promptly enhancing overall customer experience.
- Provided information about tariffs and postal regulations to help customers make informed decisions.
- Assisted customers with postal services, resulting in increased satisfaction levels.
- Updated records regularly for accurate tracking of parcels.
- Checked mails for correct postage to avoid any discrepancies.
- Packaged items securely, ensuring their safe delivery.
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
- Facilitated parcel tracking by using barcode scanner with precision.
fish and chip shop chef
brit chips
Burnham-on-Sea, Somerset
2019.06 - 2020.06
- Maintained high safety standards during food preparation and serving procedures.
- Implemented cost-effective strategies in purchasing and inventory management.
- Streamlined kitchen operations for enhanced efficiency.
- Orchestrated seamless kitchen service during peak hours.
- Reduced food waste to improve profitability.
- Supervised all kitchen staff to maintain high quality standards.
- Enhanced team productivity with effective delegation of tasks.
- Trained junior chefs to enhance their professional skills.
- Coordinated prep work, streamlined the cooking process.
- Created balanced meal plans abiding by dietary restrictions.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Monitored kitchen operations to spot and correct issues impacting team performance or quality.
Senior support worker
community therapeutic services
Bridgwater, Somerset
2015.06 - 2019.06
- Protected confidentiality of client information according to Data Protection Act regulations.
- Conducted risk assessments consistently, minimising potential hazards.
- Administered medication as per prescriptions ensuring correct dosage at the right times.
- Responded promptly to emergencies, ensuring safety of all involved parties.
- Collaborated closely with families of clients for provision of personalised care plans.
- Provided exceptional emotional support to clients, leading to improved mental health.
- Delivered tailored therapeutic interventions to improve client's quality of life.
- Assisted clients with day-to-day tasks, promoting their independence and self-reliance.
- Maintained accurate records of client progress to ensure continuity of care.
- Managed challenging behaviours of clients, resulting in a safer environment.
- Developed comprehensive care plans for enhanced client wellbeing.
- Escorted clients on external trips or appointments ensuring they received required services.
- Promoted autonomy amongst individuals with learning disabilities by providing necessary support and guidance.
- Facilitated community involvement for clients, contributing to increased social skills.
- Fostered dignity and respect in all interactions with clients, enhancing their overall experience.
- Negotiated solutions to conflicts between service users, maintaining harmony within facility.
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
- Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
- Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
- Adopted person-centred approach in all aspects of care-giving.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Supervised patients during outings and physical activities, promoting dignity and independence.
- Administered medication to safeguard health and wellbeing.
- Assisted patients with daily personal, hygiene and incontinence care.
- Helped patients to take medication as prescribed by medical professionals.
- Administered oral and topical medication following instructions from medical personnel.
- Developed and implemented cohesive care plans for patients according to individual needs.
- Cooked healthy meals to uplift clients and meet dietary requirements.
- Reported on patients' health and mobility progress, maintaining excellent continuity of care.
- Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
- Liaised with family members to organise activities and deliver updates on client progress.
Residential support worker
reed agency
Street, Somerset
2013.06 - 2015.06
- Maintained cleanliness, enhancing living conditions for residents.
- Deescalated tense situations through use of effective communication strategies, maintaining peace within the residential facility.
- Encouraged independence amongst residents by assisting them in mastering day-to-day tasks.
- Kept accurate records to ensure continuity of care for residents.
- Helped arrange transport for appointments outside the residence, guaranteeing timely attendance by all parties involved.
- Communicated effectively with families, offering reassurance and updates on resident progress.
- Ensured safety by monitoring residential environment regularly.
- Assisted residents to achieve daily living skills.
- Provided emotional support for residents in distress.
- Delivered personal care whilst preserving dignity and respect of each individual resident.
- Conducted routine checks during night shifts to maintain a secure environment for everyone in residence.
- Coordinated meal preparation and distribution, ensuring balanced nutrition for all residents.
- Completed bed, welfare and security checks on residents.
- Delivered effective daily care to [Number] residents with complex care needs.
- Worked with residents to develop life skills, including how to prepare meals and keep areas clean.
- Provided intimate care, enabling residents to maintain personal cleanliness and hygiene.
- Facilitated resident success by actively promoting learning during all programmes and activities.
- Ensured continuity of service by maintaining and updating individual resident records in [Software].
- Cooked healthy meals to uplift clients and meet dietary requirements.
- Supervised patients during outings and physical activities, promoting dignity and independence.
- Assisted patients with daily personal, hygiene and incontinence care.
support worker
Somerset County Council
Bridgwater, Somerset
2010.06 - 2013.06
- Assisted with mobility issues enabling easier movement around the home.
- Assured safety measures were met to prevent falls or accidents.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Helped achieve patient independence through guided tasks and activities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Encouraged social integration by facilitating community involvement opportunities.
- Participated in regular team meetings, enhancing quality of care provided.
- Assisted in maintaining a clean environment for improved client health.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Actively listened to client concerns thus creating a comforting environment.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Provided transportation for medical appointments, ensuring timely arrival.
- Supported daily living skills training which increased client self-sufficiency.
- Prepared nutritious meals that met special dietary needs of clients.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Provided companionship during outings contributing to an active social life for clients.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
Residential support worker
RNIB
Berrow, Somerset
2005.06 - 2006.11
- Assisted colleagues with day-to-day tasks, promoting a collaborative work environment.
- Entered data accurately into company systems; maintained up-to-date records.
- Handled client queries to ensure high levels of customer satisfaction.
- Maintained office cleanliness; fostered a tidy and productive work environment.
- Communicated effectively with families, offering reassurance and updates on resident progress.
- Conducted routine checks during night shifts to maintain a secure environment for everyone in residence.
- Maintained cleanliness, enhancing living conditions for residents.
- Encouraged independence amongst residents by assisting them in mastering day-to-day tasks.
- Ensured safety by monitoring residential environment regularly.
- Assisted residents to achieve daily living skills.
- Improved resident wellbeing with individualised care plans.
- Provided emotional support for residents in distress.
- Kept accurate records to ensure continuity of care for residents.
- Delivered personal care whilst preserving dignity and respect of each individual resident.
- Upheld strict confidentiality protocols safeguarding privacy rights of all those residing within the home.
- Collaborated with healthcare professionals for optimal resident health outcomes.
- Completed bed, welfare and security checks on residents.
- Optimised resident comfort by maintaining a homely, stable and caring environment.
- Provided intimate care, enabling residents to maintain personal cleanliness and hygiene.
Education
NVQ Level 1 - health and soical care
Bridgwater college
Bridgwater, Somerset 2001.09 - 2002.08
NVQ Level 2 - health and soical care intermediate
Bridgwater college
Bridgwater 2002.09 - 2003.08
NVQ Level 3 - nurse cadet scheme (promoting independence)
somerset partnership
somerset 2003.09 - 2005.09
Skills
- Time management mastery
- Hard working
- Works good under pressure
- good communication and listening skills
- lone working
- Reflection and feedback utilisation
- Elderly support experience
- Palliative care training
- Decision making promptness
- Behavioural support techniques
- Patient safety procedures
- Hygiene assistance proficiency
- Nutritional guidance capability
- Patient confidentiality adherence
- Dementia care
- Basic Life Support Certification
- Safeguarding vulnerable elderly patients
- Elderly care expertise
- Client relationship building
- Administering medication
- Manual handling training
- Disability support
- Staff motivation
Timeline
team leader - care
community therapeutic services
2021.09 - Current
support worker
somerset care
2021.06 - 2021.09
Post office clerk
Post Office
2020.06 - 2021.06
fish and chip shop chef
brit chips
2019.06 - 2020.06
Senior support worker
community therapeutic services
2015.06 - 2019.06
Residential support worker
reed agency
2013.06 - 2015.06
support worker
Somerset County Council
2010.06 - 2013.06
Residential support worker
RNIB
2005.06 - 2006.11
NVQ Level 3 - nurse cadet scheme (promoting independence)
somerset partnership
2003.09 - 2005.09
NVQ Level 2 - health and soical care intermediate
Bridgwater college
2002.09 - 2003.08
NVQ Level 1 - health and soical care
Bridgwater college
2001.09 - 2002.08