Charlotte Hill
Summary
Dedicated professional with a strong focus on customer satisfaction. Excellent listening skills which enhance decision-making. Good communicator which strengthens positive customer relationships. Adept at teamwork and collaboration, with proven multitasking abilities and a positive disposition that enhances workplace dynamics. Proficient in basic first aid, ensuring safety and preparedness in diverse situations. Committed to delivering exceptional service while continuously developing expertise to support organisational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Dental receptionist
A&H Dental Care
Warwick, Warwickshire
12.2024 - Current
- Managed appointment bookings for efficient clinic operations.
- Enhanced patient experience by providing warm, friendly service.
- Ensured confidentiality of patient data by following regulations diligently.
- Welcomed new patients warmly, fostering a friendly clinic atmosphere.
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Collaborated closely with dental team for smooth daily operations.
- Coordinated reminders for upcoming appointments to reduce missed visits.
- Liaised effectively between dentist and patients for clear communication.
- Handled phone calls, resulting in effective communication with patients.
- Provided excellent customer service, improving patient satisfaction rates.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
Skilled Barista
Costa
Stratford-upon-Avon, Warwickshire
11.2022 - Current
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Built and nurtured customer loyalty by remembering personal preferences.
Sales assistant
Holland and Barrett
Stratford-upon-Avon, Warwickshire
03.2021 - 11.2023
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Osteopath
Self Employed
Croydon
01.1996 - 08.2023
- Managed all aspects of running my own Company, including;
- Financial accountability.
- Marketing campaigns.
- Continual Professional Development.
- Covid awareness and adaptations.
- Provided online sessions to cover topics including improving the work-place environment, dietary advice, exercise and stretching techniques and supplementary benefits.
- Shared medical information with other healthcare users to provide continuity of care.
- Researched best practices and trends to stay abreast with developments.
Education
TQUK Level 2 - Event Planning
The Skills Network
09/2023 - 10/2023
BSc Ost. - Osteopathy
European School of Osteopathy
09/1992 - 07/1996
Skills
- Customer satisfaction prioritisation
- Positive disposition
- Teamwork and collaboration
- Basic first aid
- Empathetic listening
- Decision-Making
- Written Communication
- Multitasking Abilities
Enjoys
Supporting the elderly in the local community.
Fitness and gym.
Cookery and baking.
Recently established a local ladies football team
Affiliations
- Reading
- Cinema
- Theatre
- Walking and Dogs (and walking dogs!).
- Gym
- Food/eating out/cooking.
- Supporting the elderly in the community.
Accomplishments
Set up a local women’s football team.
Certification
First Aid certificate (current).
References
References available upon request.
Timeline
Dental receptionist
A&H Dental Care
12.2024 - Current
Skilled Barista
Costa
11.2022 - Current
Sales assistant
Holland and Barrett
03.2021 - 11.2023
Osteopath
Self Employed
01.1996 - 08.2023
TQUK Level 2 - Event Planning
The Skills Network
09/2023 - 10/2023
BSc Ost. - Osteopathy
European School of Osteopathy
09/1992 - 07/1996
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