Charlotte Hendley
Stoke-on-Trent,Staffordshire
Summary
Highly skilled healthcare professional with extensive expertise in blood donation and collection, and a strong background in intensive care unit operations and neurosurgery. Demonstrates exceptional clinical judgment, decision-making abilities, and compassionate patient advocacy, ensuring high-quality care delivery. Proficient in advanced clinical procedures such as tracheostomy management, ventilation, chest drains, EVDs, ICP monitoring, and intravenous therapy administration. Experienced in leadership roles encompassing staff development through 1:1s and PDPRs, nurse training delivery, and adherence to regulatory guidelines. Adept at multidisciplinary collaboration, controlled document formulation, audit participation, and maintaining accurate documentation to support optimal patient outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Specialist Nurse - Component Donation (Apheresis)
NHS Blood and Transplant
Stoke-on-Trent, Staffordshire
2025.06 - Current
- Expert in blood component - apheresis donation and blood donor centre apheresis activity.
- Working collaboratively with staff in donor centres, working with Donor Centre Managers providing support, guidance and advice ensuring donor care and management is delivered to the highest standard.
- Responsible for reviewing and updating practice and associated controlled documents associated with Blood Component - Apheresis
- Working collaboratively with key stakeholders validating, procuring and implementing new practices and equipment.
- Working to ensure established systems and processes are fit for purpose identifying areas for improvement or redesign in order to promote best practice in relation to apheresis donation whilst ensuring product safety and regulatory compliance.
- Working collaboratively with key stakeholders across all functions within NHSBT to define, clarify and embed best practice, whilst upholding professional standards, and have maximum positive impact on donor experience.
- Responsible for the clinical content of all training related to blood component apheresis.
- Enabling Blood Donor Centre Nurses to drive up standards of nursing practice across blood component apheresis through clearly defined and monitored benchmarks.
- Collaborating with the multidisciplinary team for improved donor and recipient outcomes.
- Ensuring adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
- Championing implementation of evidence-based practice within nursing teams.
- Demonstrating excellent interpersonal skills, fostering strong relationships with colleagues and donors alike.
- Delivering training programmes to promote best practice amongst donor centre staff.
- Working closely with fellow nurses, doctors and clinicians to ensure consistent communication and continued best care practices.
- Motivating others, promoting a clear sense of purpose and a positive attitude to work with individuals and teams.
- Ensuring services provided are in line with standard processes and good practice, showing attention to detail.
- Organising and prioritising my own workload and where required workload of others, taking responsibility for delivering results within agreed timescales and standards within environments of changing priorities and pressures.
- Use initiative to look out for issues at work, acting quickly and calmly to focus on finding solutions.
Session Sister - Band 6, Stoke DC
NHS Blood and Transplant
Stoke-on-Trent, Staffordshire
2022.10 - 2025.06
- Lead, supervised and motivated a team of donor carers to safely collect both component (apheresis) and whole blood donations
- Used clinical judgement to make decisions regarding donor suitability, and the proper interpretation of clinical guidance to ensure both donor and product safety.
- Ensured regulatory and governance requirements were met by following procedure set out in SOP'S and controlled document's.
- Was clinically responsible for ensuring the safety of all donors during blood donation and accountable for the safe running of a blood donation session.
- Taking responsibility for ensuring an excellent donor experience.
- Maintained the competency and skills of the team and myself.
- Able to adapt communication styles for difficult conversations and for a very diverse staff group and donor base.
- Maintained own professional development to ensure I was delivering best practice.
- Carried out PDPR's and staff 1:1's, providing education and training opportunities.
- Was responsible for asset management and ensuring equipment was checked daily and managed in accordance with controlled documents.
- Was responsible for reviewing quality incidents with manager.
- Was responsible for handling donor complaints alongside manager.
- Was responsible for temperature mapping exercises alongside manager.
- Was responsible for managing controlled documents within the donor centre, disseminating information and ensuring staff were trained to all relevant documents.
- Managed the donor centre in managers absence.
Senior Staff Nurse - Band 6, CCU
Mid Cheshire Hospitals NHS Foundation Trust
Crewe, Cheshire East
2020.04 - 2022.10
- Cared for a wide variety of critically unwell patients with various pathologies, 1:1 nursing care for level 3 sedated and ventilated patients and level 2 patients.
- ETT and Tracheostomy care, ventilation management, NG feeding, Peg feeding, chest drain management. Arterial and central line care and management. Venepuncture skills, cannulation skills.
- Assessed, planned, implemented and evaluated outcomes of patient care and developed individualised care plans.
- Reviewed and updated patient records accurately for enhanced treatment protocols.
- Provided expert clinical advice to junior nurses, fostering professional growth and supervised junior staff efficiently leading to an improved working atmosphere.
- Assisted doctors during procedures, facilitating successful outcomes.
- Managed patient care by coordinating with multi-disciplinary medical teams to ensure best care for patients.
- Monitored vital signs regularly, detecting any abnormalities early on.
- Developed comprehensive care plans tailored to individual patient needs which improved their well-being over time.
- Maintained open lines of communication between patients' families and healthcare professionals which ensured transparency.
- Recognised and responded promptly to emergency situations ensuring safety of patients at all times.
- Led nurse training sessions to improve team's overall skill set.
- Participated in hospital-wide infection control initiatives, contributing to safer environments.
- Participated in unit audits, looking at ways to improve practice.
- Utilised benchmarks to examine patient safety practices.
- Used oral, topical and IV medications to manage patient symptoms.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
- Ensured high standards of hygiene, promoting a clean environment for recovery.
- Collaborated with doctors for devising personalised patient treatment plans.
- Advocated for patients' rights with adherence to ethical guidelines and standards.
- Administered medication as prescribed by physicians, maintaining optimal patient health status.
- Delivered compassionate care for patients, resulting in increased comfort during treatments.
- Improved patient satisfaction levels by implementing innovative nursing practices.
- Maintained privacy, dignity and safety of all patients, consistently adhering to health and safety policies.
- Oversaw admission, transfer and discharge of patients.
- Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
- Coordinated and performed patient admissions, transfers and discharges.
- Consistently monitored patient health and wellbeing to recognise deterioration and initiate appropriate action.
- Trained and developed junior nurses to successfully pass their probation period.
- Provided and facilitated activities in medical emergencies or crisis situations.
- Coordinated discharge planning for patients which facilitated smooth transitions from hospital to home environments.
- Liaised effectively with other departments for seamless patient care.
Senior Staff Nurse - Band 6, Neurosurgery
University Hospitals of North Midlands
Stoke-on-Trent, Staffordshire
2015.10 - 2020.04
- Cared for a wide range of neurosurgical patients both pre and post operatively and both enhanced level 1 and level 0 ward patients.
- Tracheostomy care, NG feeding, Peg feeding, Extra-ventricular Drain management, lumbar drain management. ICP monitoring and care. Arterial and central line care and management. Venepuncture skills, cannulation skills.
- Regularly nurse in charge of ward of 36 patients and a team of staff, whilst often also having 8-14 patients of my own.
- Co-ordinated patient care and ward rounds.
- Liaised with site team and flow co-ordinators to ensure safe admissions and discharges
- Assessed, planned, implemented and evaluated care for each and every patient, formulating individualised care plans.
- Managed patient care by coordinating with multi-disciplinary medical teams to ensure best care for patients.
- Reviewed and updated patient records accurately.
- Advocated for patients' rights with adherence to ethical guidelines and standards.
- Assisted doctors during procedures, facilitating successful outcomes.
- Delivered compassionate care for patients, resulting in increased comfort during treatments.
- Collaborated with doctors for devising personalised patient treatment plans.
- Led nurse training sessions to improve team's overall skill set.
- Supervised junior staff efficiently leading to an improved working atmosphere.
- Recognised and responded promptly to emergency situations ensuring safety of patients at all times.
Staff Nurse - Band 5, AICU Queens Medical Centre
Nottingham University Hospitals
Nottingham, Nottinghamshire
2014.08 - 2015.07
- Cared for a wide variety of critically unwell patients with various pathologies, 1:1 nursing care for level 3 sedated and ventilated patients and level 2 patients.
- ETT and Tracheostomy care, ventilation management, EVD and lumbar drain care and management, NG feeding, Peg feeding, chest drain management. Arterial and central line care and management. Venepuncture skills, cannulation skills.
- Assessed, planned, implemented and evaluated outcomes of patient care and developed individualised care plans.
- Improved patient comfort by providing expert bedside care.
- Updated patient records meticulously to ensure accurate documentation.
- Identified early warning signs of deteriorating health through vigilant monitoring.
- Reviewed and updated patient records accurately for enhanced treatment protocols.
- Assisted doctors during procedures, facilitating successful outcomes.
- Managed patient care by coordinating with multi-disciplinary medical teams to ensure best care for patients.
- Monitored vital signs regularly, detecting any abnormalities early on.
- Developed comprehensive care plans tailored to individual patient needs which improved their well-being over time.
- Maintained open lines of communication between patients' families and healthcare professionals which ensured transparency.
- Recognised and responded promptly to emergency situations ensuring safety of patients at all times.
- Utilised benchmarks to examine patient safety practices.
- Used oral, topical and IV medications to manage patient symptoms.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
- Ensured high standards of hygiene, promoting a clean environment for recovery.
- Collaborated with doctors for devising personalised patient treatment plans.
- Advocated for patients' rights with adherence to ethical guidelines and standards.
- Administered medication as prescribed by physicians, maintaining optimal patient health status.
- Delivered compassionate care for patients, resulting in increased comfort during treatments.
- Improved patient satisfaction levels by implementing innovative nursing practices.
- Maintained privacy, dignity and safety of all patients, consistently adhering to health and safety policies.
- Oversaw admission, transfer and discharge of patients.
- Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
- Coordinated and performed patient admissions, transfers and discharges.
- Consistently monitored patient health and wellbeing to recognise deterioration and initiate appropriate action.
- Provided and facilitated activities in medical emergencies or crisis situations.
- Coordinated discharge planning for patients which facilitated smooth transitions from hospital to home environments.
- Liaised effectively with other departments for seamless patient care.
- Handled emergency situations calmly leading to successful crisis resolution.
Staff Nurse - Band 5, Neurosurgery, Royal Stoke
University Hospitals of North Midlands
Stoke-on-Trent, Staffordshire
2011.06 - 2014.08
- Cared for a wide range of neurosurgical patients both pre and post operatively and both enhanced level 1 and level 0 ward patients.
- Tracheostomy care, NG feeding, Peg feeding, Extra-ventricular Drain management, lumbar drain management. ICP monitoring and care. Arterial and central line care and management. Venepuncture skills, cannulation skills.
- Assessed, planned, implemented and evaluated care for each and every patient, formulating individualised care plans.
- Delivered exceptional nursing care, resulting in improved patient satisfaction rates.
- Monitored vital signs, identifying any significant changes in condition.
- Maintained high standards of cleanliness and hygiene within the ward.
- Provided compassionate emotional support to patients, easing their anxiety.
- Managed patient care by coordinating with multi-disciplinary medical teams to ensure best care for patients.
- Reviewed and updated patient records accurately.
- Advocated for patients' rights with adherence to ethical guidelines and standards.
- Assisted doctors during procedures, facilitating successful outcomes.
- Delivered compassionate care for patients, resulting in increased comfort during treatments.
- Collaborated with doctors for devising personalised patient treatment plans.
- Led nurse training sessions to improve team's overall skill set.
- Supervised junior staff efficiently leading to an improved working atmosphere.
- Recognised and responded promptly to emergency situations ensuring safety of patients at all times.
Education
Advanced Diploma - Nursing Studies ADNS
University of Derby
Derby 05/2008 - 05/2011
Certificate of Higher Education - Mentorship in practice (undergraduate module)
University of Derby
Derby 01/2014 - 12/2014
NVQ Level 2 - & BTEC in Health and Social Care
Newcastle-under-Lyme College
Newcastle-under-Lyme 01/2006 - 12/2006
GCSEs - Art and Design
St Thomas More Catholic College
Stoke-on-TrentGCSEs - English Language
St Thomas More Catholic College
Stoke-on-TrentGCSEs - English Literature
St Thomas More Catholic College
Stoke-on-TrentGCSEs - Food Technology
St Thomas More Catholic College
Stoke-on-TrentGCSEs - GNVQ ICT
St Thomas More Catholic College
Stoke-on-TrentGCSEs - Mathematics
St Thomas More Catholic College
Stoke-on-TrentGCSEs - Religious Studies
St Thomas More Catholic College
Stoke-on-TrentGCSEs - Science: Double Award
St Thomas More Catholic College
Stoke-on-TrentSkills
- Component donation - apheresis specialism
- Blood donation/collection specialism
- Intensive care unit experience
- Neurosurgery specialism
- Excellent clinical judgment and clinical decision making
- Adaptable to changing situations
- Leadership and management experience
- Staff 1:1's and PDPR's
- Nurse training and education experience and delivery
- Adhering to regulatory and local policy and guidelines
- Controlled document formulation and reviewing
- Exceptional bedside manner, compassionate and empathetic communication
- Patient advocacy
- Accurate and concise documentation
- Clinical care - Tracheostomy, ETT, Ventilation, Chest drains, EVD's, lumbar drains, ICP bolts, arterial lines, central lines, CVVH, NG feeds, Peg feeds NJ
- Audit participation and awareness
- IV therapy knowledge and intravenous infusion administration
- Monitoring vital signs and patient observation
- Multidisciplinary collaboration
- Phlebotomy and venepuncture proficiency
Certification
NMC Registered Adult Nurse - 11E1084E
Asset management training - Jan 2025 NHSBT
Quality incident training - Dec 2024 NHSBT
Document control training - Feb 2024 NHSBT
Temperature mapping training - Jan 2024 NHSBT
Manager 101 - 2024 NHSBT
Clinical Leadership course - 2023 NHSBT
Inclusive Leadership course - 2023 NHSBT
Open house for leaders - Great PDPR's - 2023 NHSBT
Open house for leaders - necessary conversations - 2023 NHSBT
Critical Care Foundation Programme - 2015 Nottingham University Hospitals
ALERT training - 2012 Portsmouth Hospitals NHS Trust
Surviving Sepsis - 2019 University Hospitals North Midlands
References
References available upon request.
Timeline
Specialist Nurse - Component Donation (Apheresis)
NHS Blood and Transplant
2025.06 - Current
Session Sister - Band 6, Stoke DC
NHS Blood and Transplant
2022.10 - 2025.06
Senior Staff Nurse - Band 6, CCU
Mid Cheshire Hospitals NHS Foundation Trust
2020.04 - 2022.10
Senior Staff Nurse - Band 6, Neurosurgery
University Hospitals of North Midlands
2015.10 - 2020.04
Staff Nurse - Band 5, AICU Queens Medical Centre
Nottingham University Hospitals
2014.08 - 2015.07
Staff Nurse - Band 5, Neurosurgery, Royal Stoke
University Hospitals of North Midlands
2011.06 - 2014.08
Advanced Diploma - Nursing Studies ADNS
University of Derby
05/2008 - 05/2011
Certificate of Higher Education - Mentorship in practice (undergraduate module)
University of Derby
01/2014 - 12/2014
NVQ Level 2 - & BTEC in Health and Social Care
Newcastle-under-Lyme College
01/2006 - 12/2006
GCSEs - Art and Design
St Thomas More Catholic College
GCSEs - English Language
St Thomas More Catholic College
GCSEs - English Literature
St Thomas More Catholic College
GCSEs - Food Technology
St Thomas More Catholic College
GCSEs - GNVQ ICT
St Thomas More Catholic College
GCSEs - Mathematics
St Thomas More Catholic College
GCSEs - Religious Studies
St Thomas More Catholic College
GCSEs - Science: Double Award
St Thomas More Catholic College