Charlotte Hayward

• Developed and implemented a company-wide talent acquisition strategy aligned with workforce planning, business growth, and succession needs.
• Collaborated with senior leaders and managers to define hiring priorities, build proactive talent pipelines, and support internal mobility and secondments.
• Contributed to broader talent initiatives including appraisal cycles, quarterly reviews, professional development plans (PDPs), and succession planning.
• Led day-to-day recruitment operations, ensuring compliance with employment law and delivering a fair, inclusive, and candidate-first hiring experience.
• Launched a 2025 employer branding and social media campaign in partnership with marketing to enhance Stepnell’s position as an employer of choice.
• Introduced a new employee referral scheme and delivered employer brand training across the business.
• Implemented LinkedIn Recruiter and other targeted sourcing tools to increase reach and reduce time-to-hire.
• Streamlined recruitment processes and onboarding workflows, upskilling managers and improving compliance, consistency, and candidate experience.
• Conducted EVP analysis and introduced data-informed retention initiatives to enhance employee engagement.
• Rolled out a new HR system to support recruitment, onboarding, and personal development planning across the employee lifecycle.

Key Achievements

• Successfully recruited one board member and five senior management positions within the first year, strengthening leadership capabilities and supporting organisational growth.
• Helped embed a people-first culture by aligning talent practices with employee needs, contributing to improved retention and engagement across the organisation.
• Reduced agency spend by one-third within the first year through improved direct sourcing and internal capability building.

• Led recruitment across three business units, covering entry-level to executive roles.
• Built and managed a high-performing recruitment team, reducing agency use to 1.32% through strategic direct sourcing.
• Developed and implemented gender parity hiring initiatives, contributing to company-wide diversity goals.
• Delivered over £1.2M in recruitment savings through process optimisation and internal hiring strategies.
• Created and facilitated recruitment training for hiring managers to elevate interview and selection standards.
• Introduced return-to-work and career-change programs to tackle industry skills gaps.

Key Achievements:

• Led the company’s D&I hiring strategy, significantly improving underrepresented group hiring.
• Revamped onboarding process, reducing early attrition by 15%.

• Played a key role in transitioning from agency-dependent hiring to a global in-house recruitment model.
• Implemented and trained users on the Jobtrain ATS across international offices, standardising hiring workflows.
• Recruited senior-level talent across publishing, tech, and commercial teams.
• Collaborated with leadership to define a consistent EVP and strengthen employer brand presence in competitive markets.

• Delivered end-to-end recruitment for offshore oil, gas, and renewable energy projects globally.
• Built and managed key client relationships, consistently exceeding revenue targets.
• Provided full lifecycle support from sourcing and compliance to post-placement follow-up.
• Conducted international client visits to strengthen engagement and improve service delivery.

• Specialised in recruiting for logistics and parcel delivery sectors across the UK.
• Achieved top performance through client retention and high candidate placement success.
• Managed end-to-end recruitment including advertising, screening, and offer negotiation.
• Parcel & Logistics