Charlotte Hayes
Billericay,Essex
Summary
A dedicated professional with a strong emphasis on confidentiality and professionalism, adept at time management, planning, and attention to detail. Demonstrates adaptability and a willingness to learn, complemented by empathy and active listening skills. Capable of delivering results both independently and as part of a team, with a focus on achieving organisational goals.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
Volunteer
Hoppy Acre Animal Sanctuary
2023.08 - 2026.06
- Supported health and welfare of resident rabbits and other animals - feeding, performing checks, cleaning enclosures, veterinary visits
- Supported and assisted owners during event and fundraising days, setting up stands and merchandise and liaising with visitors
- Promoted welfare guidance and awareness for rabbit owners through social media posts
Self Employed
Mooshki Small Pet Services
2023.09 - 2025.11
- Established local small business offering dog walking and pet-sitting services
- Undertook all legal and financial responsibilities - company registration, managing payments and accounts, filing tax returns, business insurance
- Organised work diary, navigating booking conflicts and reprioritising appointments
- Generated brand awareness and new clients through social media advertisements
Barista/Waitress
Flamingo Cafe
Essex
2022.06 - 2022.08
- Took customer orders and answered queries efficiently
- Delivered food and drink orders to customers
- Processed cash and card transactions
- Followed operational procedures, adhering to hygiene standards
- Assisted with opening and closure of cafe
Barista
Starbucks
Norwich
2021.09 - 2021.12
- Prepared a range of hot and cold beverages
- Maintained cleanliness of cafe through regular cleaning
- Processed payments, orders and customer queries
Sales Assistant
Summerhill Garden Centre
Essex
2021.06 - 2021.08
- Undertook pricing and placement of products within designated areas
- Assisted customers and provided guidance with product selection
- Demonstrated excellent customer service during peak holiday period
- Conducted inventory checks to manage stock levels
Volunteer
London Fashion Week
2021.09 - 2021.12
- Prepared models and escorted them to shoot locations
- Photographed backstage - models and clothing
- Pre and post-show organisation of showroom areas
Intern
Smart Girl Tribe
London
2018.01 - 2019.01
- Worked directly with Editor-in-Chief at online lifestyle magazine, the UK’s leading female empowerment organisation
- Attended industry events, seeking opportunities to promote brand awareness and interest through network opportunities
- Delivered promotional articles and photographic content for publication against tight deadlines
Education
Spanish Language
Expanish Málaga
2026.01 - 2026.03
BA (Hons) - Fashion Communication and Promotion
Norwich University of the Arts
2020.09 - 2023.05
Foundation Diploma - Fashion Communication
University for the Creative Arts
Canterbury, Kent 2019.09 - 2020.05
Brentwood Ursuline Convent High School
Brentwood, Essex 2012.01 - 2019.01
Skills
- Confidentiality and professionalism
- Time management, planning and attention to detail
- Adaptability and willingness to learn
- Empathy and active listening
- Ability to deliver independently and within a team
Interests
Personal development and wellbeing - seeking opportunities to improve existing skillsets, Volunteering and community initiatives - enhancing understanding and connection with humans and animals, Cultural enrichment - through travel, arts and literature
Languages
Spanish
Upper intermediate (B2)
References
References available on request
Timeline
Spanish Language
Expanish Málaga
2026.01 - 2026.03
Self Employed
Mooshki Small Pet Services
2023.09 - 2025.11
Volunteer
Hoppy Acre Animal Sanctuary
2023.08 - 2026.06
Barista/Waitress
Flamingo Cafe
2022.06 - 2022.08
Barista
Starbucks
2021.09 - 2021.12
Volunteer
London Fashion Week
2021.09 - 2021.12
Sales Assistant
Summerhill Garden Centre
2021.06 - 2021.08
BA (Hons) - Fashion Communication and Promotion
Norwich University of the Arts
2020.09 - 2023.05
Foundation Diploma - Fashion Communication
University for the Creative Arts
2019.09 - 2020.05
Intern
Smart Girl Tribe
2018.01 - 2019.01
Brentwood Ursuline Convent High School
2012.01 - 2019.01