Summary
Overview
Work history
Education
Skills
Personal Information
Affiliations
Timeline
Generic

Charlotte Hawkins

Warden,Kent

Summary

A highly diligent and versatile individual with a broad and varied career history, bringing a strong work ethic and an unwavering commitment to excellence. I possess a meticulous eye for detail, consistently delivering high-quality work and striving for perfection in every task. Physically active and adept at manual work, I thrive in challenging environments and am dedicated to meeting all deadlines and targets with proactive initiative.

My ability to build strong, supportive customer relations through clear and compassionate communication is a key strength. This is demonstrated by my experience ranging from providing empathetic support to emotional pet owners to delivering the highest standards of care for professionals' horses at a very competitive livery yard, alongside effective engagement with customers in mobile catering.

I am adept at applying my diverse skill set to new situations, ensuring adaptability and success in any role. My proven capability to lead and direct teams or colleagues extends to actively mentoring and supporting others, teaching new skills and empowering them to achieve success in a supportive and effective manner. I take full accountability for both the quality and quantity of work completed, valuing employer targets and deadlines to consistently ensure the highest quality service is provided.

Overview

31
31
years of professional experience

Work history

Multi-skilled Cleaning Technician

Fleetwash
Minster, Kent
01.2025 - 06.2025
  • Adhered strictly to health and safety regulations during all assigned tasks; ensured zero accident incidents.
  • Demonstrated exceptional attention to detail whilst performing all cleaning tasks.
  • Provided excellent customer service, achieving high satisfaction ratings.

Livery Yard Manager

Chestnut Wood Livery Yard
Detling, Kent
01.2022 - 01.2024
  • Monitored inventory levels, ensuring availability of materials when needed.
  • Carried out daily yard duties and maintained cleanliness and order.
  • Adhered to all safety protocols to ensure safety in the workplace.
  • Implemented efficient yard operations by managing staff and resources.
  • Established strong rapport with clients through consistent communication and feedback.

Cook and Mobile Caterer

The Chicken Shack
01.2018 - 01.2020
  • Achieved consistent delivery of excellent dishes with meticulous attention to recipe details.
  • Managed multiple orders simultaneously under high pressure situations, meeting service deadlines successfully.
  • Cooked and plated meals whilst adhering to quality presentation standards.
  • Adapted dishes from the menu to meet the tastes and desires of customers, without impacting quality.
  • Maintained cleanliness in work areas, upholding high sanitation standards consistently.
  • Built strong relationships and developed a high number of regular customers.

Veterinary Nurse Trainee

Borden Lane Veterinary Centre
01.2002 - 01.2009
  • Performed laboratory tests including urine analysis and blood counts, aiding in diagnostics.
  • Participated in emergency response situations, demonstrating agility under pressure.
  • Communicated effectively with clients for improved understanding of their pet's needs.
  • Provided palliative end-of-life care upholding dignity and respect for all creatures.
  • Prepared animals for surgery with sterilisation and anaesthetic administration.
  • Ensured high standard of cleanliness in all kennels and operating theatres for disease prevention.
  • Demonstrated empathy towards distressed pet owners easing their anxiety.

Veterinary Nurse Trainee

Well Pets Veterinary Centre
01.2000 - 01.2002
  • Performed laboratory tests including urine analysis and blood counts, aiding in diagnostics.
  • Participated in emergency response situations, demonstrating agility under pressure.
  • Communicated effectively with clients for improved understanding of their pet's needs.
  • Provided palliative end-of-life care upholding dignity and respect for all creatures.
  • Prepared animals for surgery with sterilisation and anaesthetic administration.
  • Ensured high standard of cleanliness in all kennels and operating theatres for disease prevention.
  • Demonstrated empathy towards distressed pet owners easing their anxiety.

Veterinary Nurse Trainee

PJ Flower
01.1994 - 01.2000
  • Performed laboratory tests including urine analysis and blood counts, aiding in diagnostics.
  • Participated in emergency response situations, demonstrating agility under pressure.
  • Communicated effectively with clients for improved understanding of their pet's needs.
  • Provided palliative end-of-life care upholding dignity and respect for all creatures.
  • Prepared animals for surgery with sterilisation and anaesthetic administration.
  • Ensured high standard of cleanliness in all kennels and operating theatres for disease prevention.
  • Demonstrated empathy towards distressed pet owners easing their anxiety.

Education

NVQ Level 2 Food Hygiene - Health and Safety

Essential Food Hygiene
01.2022 -

NVQ Level 1 Stage 1 Veterinary Nursing - Veterinary Nursing

Royal College of Veterinary Nursing
03.1998 - 05.1999

NVQ Level 2 - Stage 2 Veterinary Nursing - Veterinary Nursing

Royal College of Veterinary Nursing
05.1999 - 06.2001

NVQ Business Studies Level 2 - undefined

NVQ Customer Service Level 2 - undefined

GCSE - English Language: C, English Literature: D, Maths: E, Science: D/D

Fulston Manor School
09.1988 - 07.1994

Skills

  • Customer Communication
  • Relationship Building
  • Colleague support
  • Quality Assurance
  • Attention to Detail
  • Accountability
  • Work Ethic
  • Target Achievement
  • Deadline Management
  • Adaptability

Personal Information

Date of birth: 06/05/76

Affiliations

  • Outside of my working life, I am a proud mother of four, managing a busy household while maintaining an active lifestyle. I am an active and passionate horse rider, which instills discipline and dedication. My creative pursuits include being a keen baker and decorator of cakes. Also, being a skilled painter and decorator, all of which highlight my attention to detail, precision, and ability to transform spaces and ideas into tangible results. These diverse interests underscore my commitment, patience, and drive for personal and practical excellence.

Timeline

Multi-skilled Cleaning Technician

Fleetwash
01.2025 - 06.2025

NVQ Level 2 Food Hygiene - Health and Safety

Essential Food Hygiene
01.2022 -

Livery Yard Manager

Chestnut Wood Livery Yard
01.2022 - 01.2024

Cook and Mobile Caterer

The Chicken Shack
01.2018 - 01.2020

Veterinary Nurse Trainee

Borden Lane Veterinary Centre
01.2002 - 01.2009

Veterinary Nurse Trainee

Well Pets Veterinary Centre
01.2000 - 01.2002

NVQ Level 2 - Stage 2 Veterinary Nursing - Veterinary Nursing

Royal College of Veterinary Nursing
05.1999 - 06.2001

NVQ Level 1 Stage 1 Veterinary Nursing - Veterinary Nursing

Royal College of Veterinary Nursing
03.1998 - 05.1999

Veterinary Nurse Trainee

PJ Flower
01.1994 - 01.2000

GCSE - English Language: C, English Literature: D, Maths: E, Science: D/D

Fulston Manor School
09.1988 - 07.1994

NVQ Business Studies Level 2 - undefined

NVQ Customer Service Level 2 - undefined

Charlotte Hawkins