Charlotte Harding
Uxbridge,Middlesex
Summary
Polite and professional customer service team member providing exceptional levels of customer care with a consistent can-do attitude. I am self-motivated to greet customers and process transactions in a timely and efficient manner. With 2+ years of customer service experience within dynamic, fast-paced industry environments, I have excellent interpersonal skills, and I am consistently motivated to improve customer service to achieve overall success.
Additionally, I have some experience in plant care. As the owner of over 30 houseplants, I take pleasure from learning how to care for different plant types and maintaining their wellbeing. I am eager to learn more!
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Dog sitter
Rover
Plymouth, Devon
2021.09 - 2023.08
- Reduced client anxiety by updating them regularly on their dog's wellbeing by texts, photos and video calls, as appropriate.
- Assessed dog behaviour and adapted walk plans accordingly.
- Identified and addressed signs of stress or discomfort, notifying owners immediately.
- Routinely cared for several dogs for up to 3 weeks.
- Fed dogs daily in line with instructions outlined by owner.
- Understood and carried out special requests and conditions for dogs with mobility and dietary needs.
- Refreshed water and offered treats to reinforce good behaviour.
- Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
- Earned dogs' trust by maintaining friendly, approachable demeanour.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
Customer service team member
The Co-Operative Food
Harefield, Hillingdon
2018.10 - 2020.09
- Assisted customers using product knowledge and service expertise.
- Provided warm, positive customer care, encouraging return visits and repeat spending.
- Assisted customers with complaints and queries, providing appropriate solutions to guarantee positive outcomes.
- Managed a high-volume of customers simultaneously through effective multitasking and efficient working.
- Built customer rapport by providing friendly, genuine service.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
GCSEs -
Vyners School
Uxbridge 2013.09 - 2018.07
A-Levels - Biology, Psychology, Geography
Vyners School
Uxbridge 2018.09 - 2020.07
Bachelor of Science - Marine Biology
Plymouth University
Plymouth 2020.09 - 2023.07
Skills
- Clear communicator
- Complaint handling
- Customer assistance
- Store merchandise stocking
- Refund and exchange processing
- Till and cash handling
- Customer direction
- Store appearance upkeep
- Alcohol law compliance
- Customer Service
- Personable
- Hard-working
- Friendly and approachable
Affiliations
- Jewellery making
- Wild swimming
- Art
Accomplishments
During my time at university, I started my own jewellery business as a hobby. I taught myself how to build a website, create a brand and build a product portfolio. I also learnt about social media marketing and professional product photography. Now, with over 400 sales, I still sell jewellery in my spare time and enjoy creating art for people to wear!
References
References available upon request.
Timeline
Dog sitter
Rover
2021.09 - 2023.08
Bachelor of Science - Marine Biology
Plymouth University
2020.09 - 2023.07
Customer service team member
The Co-Operative Food
2018.10 - 2020.09
A-Levels - Biology, Psychology, Geography
Vyners School
2018.09 - 2020.07
GCSEs -
Vyners School
2013.09 - 2018.07