Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Charlotte Harding

Uxbridge,Middlesex

Summary

Polite and professional customer service team member providing exceptional levels of customer care with a consistent can-do attitude. I am self-motivated to greet customers and process transactions in a timely and efficient manner. With 2+ years of customer service experience within dynamic, fast-paced industry environments, I have excellent interpersonal skills, and I am consistently motivated to improve customer service to achieve overall success.


Additionally, I have some experience in plant care. As the owner of over 30 houseplants, I take pleasure from learning how to care for different plant types and maintaining their wellbeing. I am eager to learn more!

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work history

Dog sitter

Rover
Plymouth, Devon
09.2021 - 08.2023
  • Reduced client anxiety by updating them regularly on their dog's wellbeing by texts, photos and video calls, as appropriate.
  • Assessed dog behaviour and adapted walk plans accordingly.
  • Identified and addressed signs of stress or discomfort, notifying owners immediately.
  • Routinely cared for several dogs for up to 3 weeks.
  • Fed dogs daily in line with instructions outlined by owner.
  • Understood and carried out special requests and conditions for dogs with mobility and dietary needs.
  • Refreshed water and offered treats to reinforce good behaviour.
  • Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
  • Earned dogs' trust by maintaining friendly, approachable demeanour.
  • Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.

Customer service team member

The Co-Operative Food
Harefield, Hillingdon
10.2018 - 09.2020
  • Assisted customers using product knowledge and service expertise.
  • Provided warm, positive customer care, encouraging return visits and repeat spending.
  • Assisted customers with complaints and queries, providing appropriate solutions to guarantee positive outcomes.
  • Managed a high-volume of customers simultaneously through effective multitasking and efficient working.
  • Built customer rapport by providing friendly, genuine service.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Education

GCSEs -

Vyners School
Uxbridge
09.2013 - 07.2018

A-Levels - Biology, Psychology, Geography

Vyners School
Uxbridge
09.2018 - 07.2020

Bachelor of Science - Marine Biology

Plymouth University
Plymouth
09.2020 - 07.2023

Skills

  • Clear communicator
  • Complaint handling
  • Customer assistance
  • Store merchandise stocking
  • Refund and exchange processing
  • Till and cash handling
  • Customer direction
  • Store appearance upkeep
  • Alcohol law compliance
  • Customer Service
  • Personable
  • Hard-working
  • Friendly and approachable

Affiliations

  • Jewellery making
  • Wild swimming
  • Art

Accomplishments

    During my time at university, I started my own jewellery business as a hobby. I taught myself how to build a website, create a brand and build a product portfolio. I also learnt about social media marketing and professional product photography. Now, with over 400 sales, I still sell jewellery in my spare time and enjoy creating art for people to wear!

References

References available upon request.

Timeline

Dog sitter

Rover
09.2021 - 08.2023

Bachelor of Science - Marine Biology

Plymouth University
09.2020 - 07.2023

Customer service team member

The Co-Operative Food
10.2018 - 09.2020

A-Levels - Biology, Psychology, Geography

Vyners School
09.2018 - 07.2020

GCSEs -

Vyners School
09.2013 - 07.2018
Charlotte Harding