Charlotte Frost

Leadership and Team Management

• Lead and develop Line Reports, ensuring effective performance and ongoing professional growth.
• Ensure full compliance with company policies, procedural flowcharts and commercial limits of authority.
• Conduct performance reviews, identify training requirements and participate in recruitment for the managed team.

Operational Management

• Oversee Ship to Ship and consultancy operations in line with company procedures and Industry Guidelines.
• Maintain operational safety, efficiency and cost control, driving continuous improvements across systems, equipment and processes.
• Support key projects from feasibility through to start up and ongoing management.
• Manage subcontractor sourcing, negotiation and oversight to ensure compliance and high service standards.
• Approve operational job costing, sales values and draft invoices, monitoring profitability.
• Ensure appropriate equipment levels for each base and contribute to annual equipment budgeting.
• Support new base setups from business case development to operational launch.
• Maintain operational licences and ensure contractor adherence to required policies and procedures.

Client, Commercial and Contract Management

• Liaise with clients and legal advisors for contract negotiations.
• Produce SLAs and negotiate costing schedules with base partners in collaboration with Regional Directors.
• Oversee quote templates and standard terms, managing and mitigating company risk.
• Maintain accurate client records within the company CRM.

Business Development and Marketing

• Build and maintain strong client relationships, seeking opportunities to expand the client base.
• Attend and present at client meetings, industry events and social functions in the UK and abroad.
• Support the Business Development Team in delivering company strategy and developing marketing materials, website content and campaigns.

Quality, Environmental, Health and Safety (QEH&S)

• Comply with all company safety and environmental requirements, reporting unsafe acts, conditions or concerns.
• Contribute to QEH&S initiatives, meetings and drills, recommending improvements to performance.
• Demonstrate management commitment by promoting QEH&S awareness in daily activities.
• Manage owned and delegated company procedures in accordance with change control processes.

• Oversaw operational efficiency, safety, and compliance across 10+ high-risk and environmentally sensitive STS locations worldwide.
• Directed global consultancy services, ensuring adherence to regulatory and client standards.
• Led successful implementation of SAP ERP system, streamlining processes and improving operational performance.
• Facilitated essential communication between various departments for streamlined coordination.

• Oversaw the management of key client accounts within the UK, increasing the company's market share in pump spares and accessories.
• Identified customer needs, resulting in tailored engineering solutions.
• Instrumental also in the creation of an internal intranet system, Pioneer World.
• Developed comprehensive technical proposals for client approval.