Charlotte Folkard
Basingstoke,Hampshire
Summary
Dynamic and results-driven professional with a strong focus on leadership proficiency, stakeholder management and communication excellence. Demonstrates resilience under pressure while effectively managing staff and analysing team performance data to drive success. Skilled in KPI management and decisive decision-making, with a commitment to fostering knowledge sharing within teams.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Litigated Recoveries Team Leader
PwC
Southampton, Hampshire
02.2019 - Current
- Conducted regular performance reviews to identify areas of improvement for each team member and ensuring adherence of the PwC professional behaviours.
- Increased team cohesion by implementing regular feedback sessions, whilst encouraging open communication, fostering a positive work culture.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Streamlined litigation debt recovery processes, resulting in more successful collections.
- Produced and delivered litigation training to multiple lines of service with audiences of up to 90.
- Led a productive workforce through effective supervision and coaching.
- Assisted in recruiting competent staff members for better operational outcomes.
- Formed strong relationships with CAE management and key stakeholders by delivering exceptional service and support, partnered with regular follow-ups.
Recoveries Services Team leader
Shoosmiths Solicitors
Fareham, Hampshire
04.2018 - 02.2019
- Assigned team members their daily tasks and litigation deadlines, ensuring all work was completed in a timely and prioritised manner.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Encouraged open communication, fostering a positive work culture.
- Coordinated with debt enforcement agencies to ensure compliance in debt recovery operations.
- Upheld high standards of professionalism whilst handling confidential client information.
- Effectively managed and coached team members to perform to the highest of standards.
MOJ Team leader
Slater Gordon Solutions Legal formerly Quindell
Fareham, Hampshire
03.2013 - 04.2018
- Managed team dynamics by implementing conflict resolution strategies.
- Cultivated strong relationships with clients to secure repeat business.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Represented clients in court proceedings, advocating their rights and interests effectively.
- Maintained strict confidentiality around sensitive information; strengthened trust between lawyer and client.
- Achieved favourable outcomes by meticulously preparing case briefs and legal documents.
Costs Manager
Lamport Bassitt Solicitors/ BLM Solicitors
Southampton, Hampshire
12.2010 - 03.2013
- Oversaw team of 14 comprising cost negotiators, law cost draftsmen, and legal executives.
- Allocated files, verified and approved litigation documents, and monitored performance of each team member, whilst identifying any training needs.
- Served as primary liaison for insurer client, fostering strong relationships while guiding team to meet SLAs.
Personal Injury Case Handler
Shoosmiths Solicitors
Basingstoke, Hampshire
08.2005 - 12.2010
- Produced clear written communications to diverse audiences.
- Handled escalated calls from clients professionally and courteously.
- Reviewed case documents meticulously, ensuring accuracy and completeness.
- Prioritised workload effectively, meeting all deadlines consistently.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Institute of Leadership and Management - Level 3 - Leadership and Management
West Lancashire College
Skelmersdale, Lancashire 02.2016 - 02.2017
A-Levels - Law and Sociology
Queen Mary's College
Basingstoke 09.2002 - 05.2005
Double AVCE - Leisure and Recreation with Event Management
Queen Mary's College
Basingstoke 09.2003 - 05.2005
Skills
- Knowledge sharing
- Leadership proficiency
- Decisive decision-making
- Communication excellence
- Key Performance Indicator (KPI) management
- Staff management
- Team performance data analysis
- Resilience under pressure
Timeline
Litigated Recoveries Team Leader
PwC
02.2019 - Current
Recoveries Services Team leader
Shoosmiths Solicitors
04.2018 - 02.2019
Institute of Leadership and Management - Level 3 - Leadership and Management
West Lancashire College
02.2016 - 02.2017
MOJ Team leader
Slater Gordon Solutions Legal formerly Quindell
03.2013 - 04.2018
Costs Manager
Lamport Bassitt Solicitors/ BLM Solicitors
12.2010 - 03.2013
Personal Injury Case Handler
Shoosmiths Solicitors
08.2005 - 12.2010
Double AVCE - Leisure and Recreation with Event Management
Queen Mary's College
09.2003 - 05.2005
A-Levels - Law and Sociology
Queen Mary's College
09.2002 - 05.2005