Charlotte Flynn
Maldon,Essex
Summary
Upbeat, bubbly, punctual worker offering active listening and personable communication skills. Thrives in customer service environments with commitment to providing top-quality service.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Personal Assistant
Flynn and White Mechanical
Maldon, Essex
06.2016 - Current
- Create spreadsheets
- Organise personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Book travel and accommodation
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
Resident Liaison Officer
Keepmoat Homes
Waltham Abbey, Essex
04.2009 - 06.2016
- Liaise between residents and contractors, ensuring good working relationships
- Keeping residents up to date with programme of refurbishment works being carried out on their properties
- Visiting residents on a daily basis to answer any questions or concerns
- Maintaining a booking system, keeping to a programme of works
- Sending update and appointment letters
- Problem solving
- Listened to residents and was able to demonstrate empathy and understanding
- Helping to organising and participating in community events
Ski Sales Consultant
TUI Group
Harlow, Essex
04.2006 - 04.2009
- Maximise income from sales calls in line with agreed targets
- Responding to sales enquires and reservations with accuracy when dealing with clients
- Maintain high levels of product knowledge
- Dealing with daily booking queries and errors
- Ensure processing of emails, cancellations and amendments
Retail Associate
Game
Harlow, Essex
11.2004 - 04.2006
- Updated product labelling and pricing to reflect discounts and offers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
NVQ Level 1, 2 & 3 - Beauty
Harlow College
Harlow 09.2003 - 07.2005
GCSEs -
King Harold School
Waltham Abbey, EssexSkills
- Dedicated team player
- Customer friendly
- Excellent communication skills
- Travel bookings
- Outstanding customer service
- Product and service knowledge
- Self-motivated
- Sales closing techniques
Timeline
Personal Assistant
Flynn and White Mechanical
06.2016 - Current
Resident Liaison Officer
Keepmoat Homes
04.2009 - 06.2016
Ski Sales Consultant
TUI Group
04.2006 - 04.2009
Retail Associate
Game
11.2004 - 04.2006
NVQ Level 1, 2 & 3 - Beauty
Harlow College
09.2003 - 07.2005
GCSEs -
King Harold School
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