Charlotte Finch
Worstead,NFK
Summary
Offering strong organisational and communication skills with background in managing multiple tasks and coordinating projects. Knowledgeable about customer service, problem-solving, and teamwork. Ready to use and develop analytical thinking, time management, and leadership in an Administrative role.
Known for reliability, responsibility, and self-motivation, with the capability to work both independently and collaboratively. Experienced in record keeping, task coordination, and coaching/mentoring, showcasing flexibility and adaptability in diverse environments.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
Work history
Equine Groom
Lime Kiln Farm
Thursford
11.2022 - 11.2025
- Managed daily routines for over 15 horses including feeding, exercise schedules and stable maintenance.
- Completed daily records, reporting health concerns promptly and accurately.
- Communicated clearly with owners, colleagues and visitors.
- Provided educational talks and guided tours, demonstrating strong customer service skills.
- Worked independently, managing multiple tasks efficiently and prioritising workloads.
Café Waitress
The Gangway
Cromer
04.2022 - 11.2022
- Delivered high-quality customer service in busy environment.
- Managed orders, handled customer queries and resolved complaints professionally.
- Maintained hygiene standards and completed daily operational tasks.
- Assisted with organisation of the dining area to support smooth service flow.
- Assisted in training new team members on service standards and operational procedures.
Bakery Shop Assistant
Craft Bakery
Cromer
11.2020 - 03.2022
- Provided front-of-house service, assisting customers with product information and purchases.
- Completed stock rotation, product displays and daily cleaning tasks.
- Handled customer concerns and communicated issues clearly to relevant staff.
- Maintained accurate knowledge of product ranges to support customer enquiries.
- Trained new staff on bakery procedures and safety protocols to promote safe working environment.
Stablehand
Squirrel Wood Equestrian Centre
Worstead
04.2017 - 09.2020
- Supported daily operations through efficient task management.
- Delivered friendly customer service to visitors and riders.
- Adapted to multiple roles, showing flexibility and initiative.
- Performed basic maintenance tasks to ensure safety and organisation on site.
Education
Associate of Science - Sport Science
Paston College
North Walsham, Norfolk 09.2020 - 05.2022
GCSEs -
Cromer Academy
Cromer05.2020
Skills
- Strong organisational and administrative abilities
- Excellent verbal communication
- Fast learner with strong attention to detail
- Customer service and front-of-house experience
- Problem solving and initiative
- Reliable, responsible and self-motivated
- Ability to work independently and as part of team
- Record keeping and task coordination
- Coaching/mentoring experience
- Flexible and adaptable
- Transportation of horses
Additional information
- Confident using digital systems and eager to learn new software
- Flexible with working hours
- Strong work ethic and long-term commitment
Timeline
Equine Groom
Lime Kiln Farm
11.2022 - 11.2025
Café Waitress
The Gangway
04.2022 - 11.2022
Bakery Shop Assistant
Craft Bakery
11.2020 - 03.2022
Associate of Science - Sport Science
Paston College
09.2020 - 05.2022
Stablehand
Squirrel Wood Equestrian Centre
04.2017 - 09.2020
GCSEs -
Cromer Academy