Charlotte Farmer
Hailsham,East Sussex
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication. Excellent communication skills and extensive experience working with clients and partners.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
NHS Receptionist
Hailsham Medical Group
Hailsham, East Sussex
07.2021 - Current
- Managed appointment screens and rotas, strategically scheduling appointments and staff to maximise availability.
- Answered and helped resolve enquiries from patients and other NHS users.
- Managed bookings using EMIS software to schedule, cancel and re-arrange appointments.
- Admitted patients and other service users into buildings to control site access.
- Maintained reception area stock of important forms and brochures.
- Embodied company values through friendly and reliable customer service.
- Acted as first point of contact for wide range of personnel.
- Signposted other services where appropriate using industry knowledge and contacts.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Located information and records quickly to assist with ad-hoc queries.
- Kept reception area clean and neat to give visitors positive impression of the surgery
- Assisted with set up of ID card and access permissions following site security practices.
- Tracked daily activities and important metrics with spreadsheets.
- Worked flexible hours, covering staff sickness & weekends,
Waitress assistant
Berwick Inn
Berwick , East Sussex
05.2022 - 09.2024
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Increased revenue by upselling and recommending products.
- Served customers to drive sales and deliver top-quality experiences.
- Operated machinery to achieve targets while following regulations.
- Arranged tables and set up linens and silverware in preparation for guests.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Advised customers on wine and beverage pairings with selected food items.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Checked customer IDs to confirm age before selling age-restricted products.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Tesco colleague
Tesco
Hailsham, Hailsham
11.2023 - 01.2024
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed duties to deliver on targets with accuracy and efficiency.
- Stayed current on processes and procedures to offer relevant assistance.
- Analysed data and information to identify issues and create tailored solutions.
- Monitored and updated stock levels and inventory databases.
- Delivered high-quality results within budget and timeframe targets.
- Successfully delivered on tasks within tight deadlines.
- Applied positive customer service approach to increase satisfaction levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Kennel and cattery assistant
Pridelands Kennels
Hailsham, East Sussex
01.2019 - 06.2021
- Examined animals during kennel checks and reported concerns to supervisors.
- Planned proactively to meet busy grooming schedules.
- Cleaned and sanitised cages and runs, safely transferring animals between kennels.
- Calmed anxious pets to achieve positive grooming experiences.
- Completed pet intake paperwork and processes for accurate recordkeeping.
- Assessed animal behaviours and conditions, tailoring treatments to suit.
- Dried animal coats using stand dryers, blasters and finishing dryers.
- Met with members of general public to discuss potential pet adoptions.
- Verified security of animal holding areas to prevent escape.
- Verified all kennel animals received consistent food and water according to care needs.
- Monitored animal wellness and provided direct and immediate care.
- Supported canine wellness with regular outdoor walks.
- Checked animal coats for fleas and ticks, offering treatment advice.
- Comforted animals to reduce distress and prevent incidents.
- Remained calm when handling animals to prevent chance of injury or reactive behaviour.
- Liaised with customers to meet care and grooming requirements.
- Trained in animal first aid to provide emergency assistance.
- Monitored supply levels, reporting low-stock items proactively to support availability.
- Bathed animals for maximum cleanliness and comfort.
- Carried out day-to-day duties accurately and efficiently.
- Completed opening and closing procedures, from product replenishment to budget control.
Education
GCSE
Hailsham Community College
Hailsham 09.2016 - 06.2021
A-Levels - Travel and tourism
East sussex college
Eastbourne, East Sussex 09.2021 - 07.2022
Certificate of Higher Education - Health and social care
Open University
02.2024 -
Skills
- Strategic planning
- Clean and neat
- Tech-savvy
- Document control
- Open and clear communicator
- Technical documentation management
- Record-keeping and bookkeeping
- Memorisation and recall
- Incoming mail distribution
- Inbox management
- Email management
- Professional and smart presentation
- Data entry
- Security awareness
- Database administration
- Data input
- Organised and reliable
- Health and safety procedures
- Calendar management
- Telephone skills
- Customer service
- Switchboard operating
- Personable and outgoing
- Flexible
- Photocopier operation
- Meeting coordination
- Customer-service orientated
- Customer-focused
- Problem-solving
- Communication skills
- Team building
Affiliations
- Agricultural
- Cars
References
References available upon request.
Timeline
Certificate of Higher Education - Health and social care
Open University
02.2024 -
Tesco colleague
Tesco
11.2023 - 01.2024
Waitress assistant
Berwick Inn
05.2022 - 09.2024
A-Levels - Travel and tourism
East sussex college
09.2021 - 07.2022
NHS Receptionist
Hailsham Medical Group
07.2021 - Current
Kennel and cattery assistant
Pridelands Kennels
01.2019 - 06.2021
GCSE
Hailsham Community College
09.2016 - 06.2021
Similar Profiles
Diana SmithDiana Smith
Head of Social Studies at Hailsham Community College Academy TrustHead of Social Studies at Hailsham Community College Academy Trust
BANAFSHE (SHEA) YOUNGBANAFSHE (SHEA) YOUNG
Financial/Decision Support Manager at Carondelet Medical Group And Abrazo Medical GroupFinancial/Decision Support Manager at Carondelet Medical Group And Abrazo Medical Group
Reginald Adams DOReginald Adams DO
Associate Physician at All Saints Ascension Medical Group/ Wisconsin Ave. Family Medical CenterAssociate Physician at All Saints Ascension Medical Group/ Wisconsin Ave. Family Medical Center
Darryl KeechDarryl Keech
Project Manager at Freedom LeisureProject Manager at Freedom Leisure
Barry CarpenterBarry Carpenter
Taxi Driver / Private Chauffeur at Self EmployedTaxi Driver / Private Chauffeur at Self Employed