Charlotte Fallows
Scholar Green,Stoke On Trent
Summary
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Attentive administrative team member organised in managing enquiries and documents.
Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Overview
7
7
years of professional experience
Work history
Prescription Hub Administrator
Holmes Chapel Health Centre
, Cheshire
03.2025 - Current
- Processed prescription requests, ensuring accuracy with both electronic and hard copy formats.
- Handled new prescription requests for Stoma Care Products, dressings, and catheters.
- Served patients at front desk by distributing repeat prescription bags and assisting with requests.
- Ensured correct completion of FP10 slips, verifying boxes for exempt patients.
- Collected payments for prescriptions from patients responsible for medication costs.
- Enhanced customer trust through discreet handling of sensitive information.
- Taking repeat prescription requests over the telephone and advising them on the time frame of an repeat prescription.
- Stock date checking, checking all stocks expiry dates and making sure the items are taken off the shelves and disposed of correctly.
Medical receptionist in GP
Holmes Chapel Health Centre
, Cheshire
12.2023 - 03.2025
- Processed medical information for maintaining up-to-date patient records.
- Improved patient satisfaction by managing appointment schedules efficiently.
- Enhanced communication with patients by addressing their queries and concerns promptly.
- Maintained confidentiality of medical documents as per data protection regulations.
- Managed telephone lines, providing accurate information to callers when required.
- Welcomed patients with kindness to enhance checking in processes.
- Coordinated with medical staff to ensure efficient care provision for all patients.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
Room Attendant
De Vere Cranage Estate
Holmes Chapel, Cheshire East
11.2022 - 12.2023
- Prioritized tasks to consistently meet room readiness upon guest check-in.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Reported maintenance issues for prompt resolution.
- Followed COSHH and fire procedures to maintain hotel health and safety.
- Vacuumed and dusted reception areas and walkways.
- Stocked trolleys to maintain stable cleaning supplies.
Route Manager
Molly Maid
Northwich
03.2020 - 11.2022
- Greeting new customers
- Deep Cleans
- End Of Tenancy Clean
- Managing time sheets
- Writing up estimates on word
Customer Service Advisor
Ryman LTD
Crewe, Cheshire East
08.2019 - 03.2020
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Kept abreast with latest product developments to inform customers.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Tracked orders and processed refunds for new and existing customers.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded and processed customer data accurately.
- Transferred customer calls to respective department or personnel to address specific issues.
Claims Advisor
Kindertons Accident Management
09.2018 - 06.2019
- Off hiring vehicles
- Receiving new claims on an inbound telephone conversation
- Emailing brokers and insurance companies
- Discussing on the telephone client claims with insurance companies and brokers
- Liaising with other departments in the company
- Recorded detailed, accurate claim particulars for reliable case notes.
- Followed up on all client requests and verified resolution.
Education
NVQ Level 2 - Health & Social care
Macclesfield College
Macclesfield, CHE 10.2016 - 10/2017
Distinction level CPD course in Admin & Secretarial -
NVQ Level 1 - Health & Beauty Level 1
Macclesfield College
Macclesfield, CHE 10.2014 - 10/2016
GCSEs -
Congleton High School
09.2009 - 06/2014
Skills
- Customer care
- Customer experience
- Microsoft Office Suite
- Transaction processing
- Ability to prioritize
- Database administration
- Attention to Detail
- Written and verbal communication
- EMIS clinical software
- EPS prescription tracking
References
References available upon request.
Timeline
Prescription Hub Administrator
Holmes Chapel Health Centre
03.2025 - Current
Medical receptionist in GP
Holmes Chapel Health Centre
12.2023 - 03.2025
Room Attendant
De Vere Cranage Estate
11.2022 - 12.2023
Route Manager
Molly Maid
03.2020 - 11.2022
Customer Service Advisor
Ryman LTD
08.2019 - 03.2020
Claims Advisor
Kindertons Accident Management
09.2018 - 06.2019
NVQ Level 2 - Health & Social care
Macclesfield College
10.2016 - 10/2017
NVQ Level 1 - Health & Beauty Level 1
Macclesfield College
10.2014 - 10/2016
GCSEs -
Congleton High School
09.2009 - 06/2014
Distinction level CPD course in Admin & Secretarial -
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