Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

CHARLOTTE E LLOYD MCIPD

Birmingham

Summary

HR professional with extensive experience in strategic business partnering across diverse organizational sizes. Proven ability to implement effective HR strategies that drive organisational change and enhance performance. Strong interpersonal and communication skills, complemented by a solid track record in problem-solving. Dedicated to supporting organisational success through innovative HR solutions and strategic initiatives.

Overview

26
26
years of professional experience
7
7
years of post-secondary education

Work history

Senior HR Business Partner

Baxi Heating UK&I (part of BDR Thermea Group)
Warwick
01.2023 - 07.2025
  • Serving as a strategic HR business partner for UK&I Sales and Service divisions (c. 550 heads). Collaborating with 3 Board Directors responsible for £xm combined revenue, to implement a people plan that will achieve Group 2030 growth objectives through transformation initiatives.
  • Established more efficient UK Service organisational structure by consolidating teams across the business to increase management spans of control, align processes, centralise expertise, improve the customer experience and optimise revenue growth.
  • Facilitating cultural transformation by enhancing management capability, broadening early careers opportunities and bolstering engagement survey action plans.
  • Leading equity, diversity, and inclusion efforts for Baxi UK&I resulting in a 17 point upward shift in engagement survey results for 'sense of belonging' and a 14 point upward shift in 'confidence in ED&I'. Also contributing as a strategic partner of the Construction Inclusion Coalition (CIC) builtonbetter.uk to impact the current gender imbalance in the construction industry.
  • Created three tier competency matrix for a critical but underperforming team to address performance and to target specific skill sets in the external market.
  • Built a developmental pathway within the contact centre in response to high internal attrition and succession gaps.
  • Facilitating high performance culture by coaching managers through the introduction of Workday performance management. Driving improvements in performance goals and reviews, using performance ratings and calibration meetings.

People Business Partner

British Car Auctions (BCA)
UK
01.2022 - 01.2023
  • Acted as strategic HR business partner for Fleet Solutions, Vehicle Services and UK Business Development functions (c. 700 heads) across the UK, managing sites with trade union presence
  • Integrated these diverse businesses into the newly established BCA UK Shared Service HR model, while directly supporting 3 Managing Directors and leadership teams to meet profit, production and employee engagement objectives.
  • Enhanced stakeholder perception of the HR function at BCA by delivering innovative solutions in organisational design, skills and capability modelling, pay structuring, and succession planning:
  • Influenced Commercial Director in building the optimal structure to centralise the UK HSE team that were across 4 divisions working independently of each other. Reduced the legal risk profile and lowered costs through facilitating more timely, consistent and higher quality HSE outcomes.
  • Reduced 54 job titles to 13, created 3 skills levels with associated competency descriptors and fixed pay rates. Used to reduce attrition, manage salary costs and feed the workforce planning element of the ERP software being built at the time.
  • Built highly visual one-pager of key HR metrics to highlight risk areas and drive action plans.
  • Drove agenda to optimise performance, increase engagement and enhance succession planning by coaching leaders to have regular objective led career conversations and feedback discussions.
  • Involved in regular TUPE in and out, including bringing a unionised team into a pre-existing non-unionised team based on the same manufacturing site.

Senior HR Manager – function leader, 2018 – 2021

Deloitte LLP
Milton Keynes
12.2008 - 11.2021
  • Elevated to Head of HR Advisory UK with senior leadership influence over the strategic direction of the wider HR Shared Service for the UK Firm.
  • Managed resourcing, remuneration and capacity for the Advisory team across 28 remote individuals based in Milton Keynes and Cardiff within a budget of £1.4m.
  • Assessed the needs of the HR Directors and their business to define team deliverables supporting 24,000 employees/leaders, addressing employee conduct, sickness absence, and wellbeing.
  • Supported the delivery of wider UK strategic people projects into the business, involving HR colleagues in India.
  • Directed collaboration with third-party providers for Occupational Health, Permanent Health Insurance, and specialised assessments.
  • Set service level measures that provided meaningful feedback.
  • Coached and mentored team members to bolster productivity and supported 11 of them to achieve promotion into the wider HR function as well as externally.
  • Championed neurodiverse talent across the UK by utilising the team to create an ND friendly onboarding experience and workplace adjustment process to accelerate access to equipment and coaching support.

HR Business Partner

Deloitte LLP
Birmingham
01.2008 - 01.2018
  • Acted as a strategic business partner for Midlands Audit group comprising approximately 700 heads across 4 locations and 4 different business models. Broadened role to engage in national Audit practice change projects and extend influence across wider UK firm.
  • Implemented removal of performance ratings and written feedback forms for 4,000 employees. Defined roles for people leaders within an innovative technology integration. Provided ongoing support to HR and leadership during rollout. Proactively addressed regulator objections, resulting in quick consensus on compliance measures.
  • Secured support for £1.6m investment over 3-years to provide industry leading wellbeing support through a medically led sickness absence management service. Demonstrated where the firm was losing £38m per year in salary and loss of opportunity costs from sickness absence and that the promise of a 10% reduction in absence would yield a pay back of £2.2m in year 1.
  • Developed project and resource plan for annual pay review affecting 17,000 employees. Led a team of 18 to ensure timely and budget-compliant delivery aligned with reward strategy. Conducted post-implementation review to identify efficiency improvements and enhance process ownership.
  • Facilitated a 25% increase in contractor numbers to enhance agility in skills acquisition. Presented strategy and project plan to stakeholders, securing agreement for implementation. Led Centres of Expertise in designing key operational processes.
  • Established a firmwide video sketch-based curriculum aimed at increasing utilisation of cost-effective near and offshore teams.
    Designed modules that outlined financial advantages and improved capabilities in managing remote teams.
  • Translated C-suite vision for enhanced flexible working option to increase retention of working parents. Built the communication strategy and content, challenged leaders and supported recruitment to build a working pattern review into every vacancy before posting.

HR Business Partner

HSBC
Birmingham
04.2008 - 12.2008
  • Facilitated Senior HR Business Partner in formulating and embedding a people plan consistent with overall HSBC strategy across the high street banking network from North of Oxford upwards, encompassing 6,000 individuals.

HR Consultant

Lloyds TSB Autolease
Birmingham
05.2005 - 04.2008
  • Serve as primary contact for a dynamic automotive retail business unit comprising approximately 140 employees across four UK sites.

HR Business Partner

Trelleborg Sealing Solutions
Tewkesbury, Gloucestershire
02.2003 - 04.2005

HR Officer

Endsleigh Insurance Services Ltd
Cheltenham, Gloucestershire
04.2001 - 01.2003

Travelling and working in Australia
05.2000 - 12.2000

HR agency temp

Derbyshire County Council
09.1999 - 04.2000

Education

Diploma in Management of Human Resources - Human Resources

University of Gloucestershire
Cheltenham, Gloucestershire
01.2002 - 12.2004

BA Hons 2:1 - History with Business Administration

University of Derby
Derby
01.1996 - 12.1999

CIPD Organisation Design module - Organisational Design

CIPD
Remote learning
09.2021 - 09.2021

Skills

  • HR strategy development
  • Solutions-focused leadership
  • Business acumen
  • Organisational design
  • Succession planning
  • Leadership coaching

References

References available upon request.

Timeline

Senior HR Business Partner

Baxi Heating UK&I (part of BDR Thermea Group)
01.2023 - 07.2025

People Business Partner

British Car Auctions (BCA)
01.2022 - 01.2023

CIPD Organisation Design module - Organisational Design

CIPD
09.2021 - 09.2021

Senior HR Manager – function leader, 2018 – 2021

Deloitte LLP
12.2008 - 11.2021

HR Business Partner

HSBC
04.2008 - 12.2008

HR Business Partner

Deloitte LLP
01.2008 - 01.2018

HR Consultant

Lloyds TSB Autolease
05.2005 - 04.2008

HR Business Partner

Trelleborg Sealing Solutions
02.2003 - 04.2005

Diploma in Management of Human Resources - Human Resources

University of Gloucestershire
01.2002 - 12.2004

HR Officer

Endsleigh Insurance Services Ltd
04.2001 - 01.2003

Travelling and working in Australia
05.2000 - 12.2000

HR agency temp

Derbyshire County Council
09.1999 - 04.2000

BA Hons 2:1 - History with Business Administration

University of Derby
01.1996 - 12.1999

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CHARLOTTE E LLOYD MCIPD