Summary
Overview
Work history
Education
Skills
About me
References
Timeline
Generic

Charlotte Edwards

Middlewich,Cheshire

Summary

I have worked for the last 9 years in a management team, with each promotion gaining and evolving my management skills to become the Manager I am today. I am a dedicated and responsible person that has a sympathetic and caring method of managing. I am good at multitasking, but also able to prioritise tasks and delegate where necessary. Furthermore, I am an approachable person, as shown from the good rapport I have built with clients at Hope Valley Saddlery and the Hotel, not to mention the liveries at my parent's Livery Yard, where I help in my free time.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work history

General manager

The Bear's Paw - Nelson Hotels and Inns
Sandbach, Cheshire
04.2024 - Current
  • Manage a team of between 20- 30 people across 3 different departments internally at the pub itself.
  • Work alongside the group's marketing team to assist with promotional offers and the gathering of content for the social media platforms.
  • Work alongside the group's accounts departments trying to achieve targets such as wage percentages and GP % all accounting for the profits as well as in house banking and cash handling
  • Weekly ordering and monthly stock takes
  • Speaking directly to customers whether that be face to face or over email/phone
  • Taking bookings and using a booking software to add these to for the hotel and restaurant bookings, including wakes, weddings and parties.
  • Dealing with complaints
  • Ensuring legal documentation is up to date: COSHH compliance, risk assessments, fire testing, Data protection and GDPR
  • Staff training

Waitress - Supervisor - Assistant manager - Deputy

The Bear's Paw - Nelson Hotels and Inns
Sandbach, Cheshire
07.2010 - 04.2024
  • Finished work experience at 5pm and back on the payroll at 6pm.
  • Looking after guests, ensuring their needs were met and they enjoyed their time at the Bear's Paw.
  • Staff training - training new team members to maintain a standard across the full team.
  • Cash handling and closing down the restaurant
  • Cellar work: changing barrels, stocking up, stock rotation and cleaning the lines.
  • Housekeeping: changing the linen, cleaning the rooms and the restaurant
  • Assisting the kitchen: if necessary plating and sending desserts and pot washing.
  • Answering the phone, emails and any other enquiries.
  • Dealing with complaints
  • Helping manage the team: monitoring the floor and ensuring the staff and customers are happy.
  • Trained on the bar.
  • Worked my way up to Deputy manager, where I shadowed him, and was able to take on a lot of his work to be able to make his load lighter including: weekly health and safety tests, chasing pre-orders, chasing outstanding account.

Shop assistant

Hope Valley Saddlery
Congleton, Cheshire
07.2013 - 08.2017
  • Managing stock level and replenishing items on the shop floor
  • Ensured customer satisfaction by providing attentive and friendly service
  • Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
  • Cash handling and working on the tills.
  • Handled queries regarding products, providing detailed information as necessary.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Built rapport with frequent shoppers to foster loyal customer base.
  • Trained in hat fitting, body protectors and air jackets.
  • Maintained the 'safety section' of the shop - ensuring the stock of the hat, body protectors and air jackets were always stocked up with a full size range for customers to try and then purchase.
  • Provided a custom hat service alongside Charles Owen, allowing customers to design their own Ayr8 helmets.
  • Helped to fulfil online orders: picking, packing and sending.
  • Received and processed product returns.
  • Worked on the trade stand at HOYS, Scope and Badminton.
  • Worked on the open evenings, also helping the manager to organise these.

Education

A-Levels -

Sandbach High School and Sixth Form College
Sandbach, Cheshire East
09.2011 - 07.2013

GCSEs -

Sandbach High School and Sixth Form College
Sandbach, Cheshire East
09.2009 - 06.2011

Skills

  • Team player - working effectively in a team in all roles that I have worked to achieve optimum service and friendly atmosphere
  • Leadership - ability to run a team, maintaining a good relationship with staff for high performance and a good retention of staff Also training different levels of staff from Front of house up to Assistant managers Conducting performance reviews
  • Event planning - I have organised many wedding, wakes and large parties throughout my different roles but this is also something I enjoy doing outside of work organising a charity ball in September 2019 for the Ann Conroy Trust, raising £11'000 and doing an online charity advent raffle in December 2020 raising £250
  • Time keeping - working 50 hour weeks and a variety of shifts from Earlies to late shifts Used to long hours and working weekends
  • Proactive approach - always looking ahead and keeping organised, ensuring full control at all times

About me

I have worked since the age of 15, working two jobs at once to be able to achieve personal ambitions, buying my own horse at 17, buying my own car at 18, buying my house at 21. I am a very driven person and I am not work shy. I enjoy spending time with my horses and dogs, walking, reading and socialising. Family is also very important to me, spending my spare time with them and also helping to run their livery yard and assisting my sister where possible with her small show team and stud.


When I was younger, I enjoyed doing some Agility and obedience with my dog Sadie, whom I later bred from and showed her puppies successfully up to Crufts, only giving this up when all of our now grown puppies had all qualified for Crufts and taking up full time employment as a more senior member of staff as a Supervisor for The Bear's Paw.


I also enjoy fundraising and have done a bungee jump raising £1500, a charity ball raising £11'000 and an online raffle raising £250. All for The Ann Conroy trust, a small charity helping to raise awareness, provide support and fund research for sufferers of Chiari Malformation, something both my twin sister and Dad both have.


Whilst I may have bought my own horse at 17, I still had horses all of my life, starting on my Mum's Shetlands that she had before we were born to moving onto bigger ponies we had as children. So we have always been around them and grown up with them, this building the foundation for the love of horses I have today.

References

References available upon request.

Timeline

General manager

The Bear's Paw - Nelson Hotels and Inns
04.2024 - Current

Shop assistant

Hope Valley Saddlery
07.2013 - 08.2017

A-Levels -

Sandbach High School and Sixth Form College
09.2011 - 07.2013

Waitress - Supervisor - Assistant manager - Deputy

The Bear's Paw - Nelson Hotels and Inns
07.2010 - 04.2024

GCSEs -

Sandbach High School and Sixth Form College
09.2009 - 06.2011
Charlotte Edwards