Charlotte Dingwall
Sunderland,Tyne and Wear
Summary
I am a highly motivated post-graduate microbiologist with a proven track record of academic excellence and extensive research experience. Diligent, reliable, and driven, I excel in collaborative team environments, consistently devising innovative solutions to complex challenges. Possessing excellent interpersonal and communication skills, I effectively contribute to cohesive teamwork while demonstrating strong organisational and time management abilities. With a commitment to continuous learning and exceeding expectations, I am eager to invest additional time and effort to achieve optimal results.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Barista
Starbucks
Sunderland, Tyne and Wear
2022.07 - Current
- Maintained impeccable hygiene standards by regularly sanitising equipment and wiping down tables and counters to prevent cross-contamination.
- Warmly greeted and served customers to create memorable customer experiences that would encourage repeat trade.
- Built strong relationships with customers by recalling their names and regular orders to nurture rapport and loyalty.
- Promoted impulse-buy products during till transactions for improved store takings.
- Managed peak cafe hours effectively, creating and delivering a high-volume of coffee orders swiftly and accurately to maintain an efficient service that meets customer demand.
- Used excellent memorisation skills to uphold an extensive knowledge of drink recipes and product range details.
- Attentively listened to customer requests, especially when creating personalised beverages with strict dietary requirements.
- Trained new team members on coffee making techniques and beverage routines through respectful and motivational coaching.
Christmas Sales Assistant
JD Sports
Sunderland, Tyne and Wear
2018.11 - 2019.03
- Worked efficiently under pressure in a fast-paced environment during the busy Christmas period, to provide excellent customer service.
- Demonstrated flexibility by working additional shifts at short notice.
- Provided a polite, friendly, and professional service, by promptly greeting customers as they entered the store.
- Exceeded weekly personal targets by upselling additional products to customers to increase average transactional values
- Proactively replenished stock to maximise sales opportunities
- Maintained exceptional store standards by implementing regular cleaning protocols to uphold health and safety guidelines
- Managed the shop floor to ensure customer safety by actively addressing any queries and remaining vigilant of potential shoplifters during the busy christmas period.
Education
Bachelor of Science - Biological Sciences
University of Durham
Durham 2019.09 - 2022.07
Master of Research - Molecular Microbiology
University of Newcastle
Newcastle upon Tyne 2022.09 - 2023.08
A-Levels -
Newcastle Sixth Form College
Newcastle upon Tyne 2017.09 - 2019.07
GCSEs -
Monkwearmouth Academy
Sunderland 2012.09 - 2017.07
Skills
- Meticulous attention to detail
- Proficient data entry and keyboard skills
- Sample handling experience in a clinical university research lab
- Expertise in aseptic techniques and proper disposal of hazardous materials
- Strong understanding of laboratory safety protocols and standard operating procedures
- Experience in evaluating and updating inventories for supplies and equipment in a research-based laboratory setting
- Effective time management skills when balancing academic studies with a part time job
Languages
English
Native
Timeline
Master of Research - Molecular Microbiology
University of Newcastle
2022.09 - 2023.08
Barista
Starbucks
2022.07 - Current
Bachelor of Science - Biological Sciences
University of Durham
2019.09 - 2022.07
Christmas Sales Assistant
JD Sports
2018.11 - 2019.03
A-Levels -
Newcastle Sixth Form College
2017.09 - 2019.07
GCSEs -
Monkwearmouth Academy
2012.09 - 2017.07