Summary
Overview
Work history
Education
Skills
Languages
Timeline
Barista

Charlotte Dingwall

Sunderland,Tyne and Wear

Summary

I am a highly motivated post-graduate microbiologist with a proven track record of academic excellence and extensive research experience. Diligent, reliable, and driven, I excel in collaborative team environments, consistently devising innovative solutions to complex challenges. Possessing excellent interpersonal and communication skills, I effectively contribute to cohesive teamwork while demonstrating strong organisational and time management abilities. With a commitment to continuous learning and exceeding expectations, I am eager to invest additional time and effort to achieve optimal results.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work history

Barista

Starbucks
Sunderland, Tyne and Wear
07.2022 - Current
  • Maintained impeccable hygiene standards by regularly sanitising equipment and wiping down tables and counters to prevent cross-contamination.
  • Warmly greeted and served customers to create memorable customer experiences that would encourage repeat trade.
  • Built strong relationships with customers by recalling their names and regular orders to nurture rapport and loyalty.
  • Promoted impulse-buy products during till transactions for improved store takings.
  • Managed peak cafe hours effectively, creating and delivering a high-volume of coffee orders swiftly and accurately to maintain an efficient service that meets customer demand.
  • Used excellent memorisation skills to uphold an extensive knowledge of drink recipes and product range details.
  • Attentively listened to customer requests, especially when creating personalised beverages with strict dietary requirements.
  • Trained new team members on coffee making techniques and beverage routines through respectful and motivational coaching.

Christmas Sales Assistant

JD Sports
Sunderland, Tyne and Wear
11.2018 - 03.2019
  • Worked efficiently under pressure in a fast-paced environment during the busy Christmas period, to provide excellent customer service.
  • Demonstrated flexibility by working additional shifts at short notice.
  • Provided a polite, friendly, and professional service, by promptly greeting customers as they entered the store.
  • Exceeded weekly personal targets by upselling additional products to customers to increase average transactional values
  • Proactively replenished stock to maximise sales opportunities
  • Maintained exceptional store standards by implementing regular cleaning protocols to uphold health and safety guidelines
  • Managed the shop floor to ensure customer safety by actively addressing any queries and remaining vigilant of potential shoplifters during the busy christmas period.

Education

Bachelor of Science - Biological Sciences

University of Durham
Durham
09.2019 - 07.2022

Master of Research - Molecular Microbiology

University of Newcastle
Newcastle upon Tyne
09.2022 - 08.2023

A-Levels -

Newcastle Sixth Form College
Newcastle upon Tyne
09.2017 - 07.2019

GCSEs -

Monkwearmouth Academy
Sunderland
09.2012 - 07.2017

Skills

  • Meticulous attention to detail
  • Proficient data entry and keyboard skills
  • Sample handling experience in a clinical university research lab
  • Expertise in aseptic techniques and proper disposal of hazardous materials
  • Strong understanding of laboratory safety protocols and standard operating procedures
  • Experience in evaluating and updating inventories for supplies and equipment in a research-based laboratory setting
  • Effective time management skills when balancing academic studies with a part time job

Languages

English
Native

Timeline

Master of Research - Molecular Microbiology

University of Newcastle
09.2022 - 08.2023

Barista

Starbucks
07.2022 - Current

Bachelor of Science - Biological Sciences

University of Durham
09.2019 - 07.2022

Christmas Sales Assistant

JD Sports
11.2018 - 03.2019

A-Levels -

Newcastle Sixth Form College
09.2017 - 07.2019

GCSEs -

Monkwearmouth Academy
09.2012 - 07.2017
Charlotte Dingwall