Charlotte Diggle
Customer Service
Oldham ,Manchester
“No matter how little money and how few possessions you own, having a dog makes you rich”
Summary
Reliable Customer Service Representative of many years, consistently maintaining customer satisfaction. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
28
28
years of professional experience
Work history
Administrative assistant
Centric Business Limited ( My Chi & Me )
Oldham
08.2020 - 04.2024
- Received and processed stock using inventory management system.
- Carried out day-to-day duties accurately and efficiently.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Delivered outstanding customer service to achieve high satisfaction levels.
- Helped customers obtain specialised help for refunds and exchanges.
- Notified customers of items out-of-stock or low-in-stock to help minimise disappointment.
- Managed email inbox to respond to customer enquiries within target timeframes.
- Picked, packed and dispatched orders, goods then sent via Royal Mail Click & Drop and items transferred to local Post Office at the end of the day.
- Provided Cover for Holidays
Peripatetic Shop organiser
Age UK Oldham
Oldham
11.2010 - 08.2021
- Provided cover for any of the 10 shops, usually Mon - Fri, but also some weekend.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Completed opening and closing duties in line with established schedule.
- Designed visually pleasing in-store and window displays to increase footfall.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Built rapport with new and existing customers to boost client retention.
- Replenished floor stock and processed donations promptly, maximising product availability for customers.
- Provided training for volunteers, on Cydertills, dealing with donation, and Gift Aid applications.
- Carried out end of day banking, usually with cash takings being paid in at local post office.
- Leaving the premise, clean, tidy, organise, and ready for the next days manager, keys returned if necessary, but key holder also.
Customer service representative & Warehouse staff
Bodykind.com
Oldham
06.2006 - 05.2010
- Handled in-person, email and mailed correspondence.
- Adhered strictly to policies and procedures for continued company compliance.
- Built customer rapport by providing friendly, genuine service.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Processed inbound customer calls, providing information on service or product upgrades
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Followed scripts when answering common customer questions.
- Applied positive customer service approach to increase satisfaction levels.
- Kept accurate stock records using warehouse inventory management software.
- Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
- Completed work following safety rules for best working practices.
- Picked and despatched high-volume orders accurately.
- Carried out stock control and maintained quality standards high for audits.
- Prepared items for timely dispatch and safe transportation.
- Maintained clean, safe and orderly warehouse space.
- Completed customer orders with speed and accuracy.
Service reception
Lythgoes Citreon
Oldham
12.2005 - 06.2006
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Maintained quality assurance standards for all products and services.
- Notified customers about service changes or car pick-up schedules.
- Used management software and data analysis to forecast product demand.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Provided customers with price information and handled financial transactions.
- Responded to questions regarding service outcomes and resolved complaints.
- Recorded details regarding car issues to maintain proper documentation.
- Calculated costs, processed payments and provided receipts.
- Collaborated with service technicians to order parts for customers.
- Booked appointments and managed vehicle drop-off pick-up.
- Registered customer information on database to maintain accurate records.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Responded to customer requests with friendly, knowledgeable service and support.
- Successfully maintained clean driving licence and access to reliable transportation.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Administrative assistant
Lifestyle Blinds
Oldham
06.2004 - 06.2005
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Assisted managers in compiling and organising materials for meetings.
Bar manager
The Old Bell Inn
Delph, Oldham
06.1999 - 06.2004
Packer and warehouse operative
J D Williams
Shaw, Oldham
06.1996 - 06.1999
Education
09/1982 - 06/1988
GCSEs - Science, English, Maths, Geography, Art & Design, Home Econ ( Textiles ) & Business Studies
09/1988 - 06/1993
NVQ Level 1 - Art & Design
09/1993 - 06/1994
Certificate of Higher Education - British Display Society in retail display Grade 1
09/1994 - 06/1995
Certificate of Higher Education - British Display Society in retail display Grade 2
09/1995 - 06/1996
GCSEs - English
09/2003 - 06/2004
Certificate of Higher Education - OCR Level 1 certificate for IT Users (New Clait)
09/2003 - 06/2004
Skills
- Adaptability
- Attention to Detail
- Time Management
- Communication
- Team Work
- Customer Service
- Technical Skills
- Problem Solving
- Creativity
- Empathy
- Trustworthy
- Cheerful
- Listening
- Likeable
- Reliable
Affiliations
- Enjoying the outdoors, with dog walking, camping & boating
- Spectating at motorsport events, and attending car and motorcycle meetings
- Crafts, cooking and cake making
References
References available upon request.
Timeline
Administrative assistant - Centric Business Limited ( My Chi & Me )
08.2020 - 04.2024
Peripatetic Shop organiser - Age UK Oldham
11.2010 - 08.2021
Customer service representative & Warehouse staff - Bodykind.com
06.2006 - 05.2010
Service reception - Lythgoes Citreon
12.2005 - 06.2006
Administrative assistant - Lifestyle Blinds
06.2004 - 06.2005
Bar manager - The Old Bell Inn
06.1999 - 06.2004
Packer and warehouse operative - J D Williams
06.1996 - 06.1999
Diggle School - ,
09/1982 - 06/1988
Saddleworth School - GCSEs, Science, English, Maths, Geography, Art & Design, Home Econ ( Textiles ) & Business Studies
09/1988 - 06/1993
Oldham College - NVQ Level 1, Art & Design
09/1993 - 06/1994
Oldham College - Certificate of Higher Education, British Display Society in retail display Grade 1
09/1994 - 06/1995
Oldham College - Certificate of Higher Education, British Display Society in retail display Grade 2
09/1995 - 06/1996
Oldham College - GCSEs, English
09/2003 - 06/2004
Saddleworth School - Certificate of Higher Education, OCR Level 1 certificate for IT Users (New Clait)
09/2003 - 06/2004
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