Charlotte Dent
Harrow,London
Summary
I am a friendly, enthusiastic, and highly organised professional with a deep passion for the film and TV industry. I have a strong can-do attitude, which allows me to excel in fast-paced environments and thrive when balancing multiple projects simultaneously. My experience in event management, bookings, administration and marketing has honed my problem-solving, communication, and interpersonal skills, enabling me to contribute effectively both as part of a team and while managing and delivering my own tasks independently. With advanced proficiency in Excel and Word, I take pride in delivering precise, detail-oriented work under pressure.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
Events and Hires Coordinator
Brixton House
Brixton, Lambeth
12.2024 - 02.2025
- Answering incoming calls and managing email enquiries
- Coordinating and processing the bookings and hires of both the theatres and studio spaces, keeping the booking system up to date
- Delivering building tours and meeting with clients before finalising large bookings to communicate all logistics and requirements, ensuring the events will run smoothly
- Working closely with the Programming, Technical, Operations and Finance departments at different stages of the event booking process
- Issuing quotes and hire agreements, ensuring clients both sign the necessary documents and pay for their bookings before using the space
- Contacting and networking with potential new clients in the entertainment and corporate industries to promote the studios and theatre spaces
- Generating income for the organisation by managing its venue hire and events divisions, ensuring all sales targets and KPIs are achieved
Office Administrator
DuPont
Bristol
01.2024 - 10.2024
- Organised events and meetings for colleagues which included booking the meeting space, travel options, accommodation and hospitality arrangements.
- Handled correspondence, providing timely responses to all enquiries.
- Used the Salesforce CRM system to compare sales data and stats from the year prior to the current year, to assess our performance and identify areas for improvement
- Responsible for maintaining up to date records of existing and new customers in Salesforce
- Organised travel arrangements, facilitating stress-free business trips for staff members.
- Ensured smooth functioning of the office with regular equipment checks.
- Managed daily scheduling to facilitate organised operations.
Sales & Events Manager
Revolucion de Cuba
Bristol
09.2022 - 10.2023
- Led the planning and management of sales and events activities
- Developed and implemented social media marketing strategies to increase brand visibility and engagement
- Created contact calendars that aligned with our marketing objectives to ensure consistency across platforms
- Focused on regular and consistent content creation on Instagram and TikTok to promote the restaurant, promotions and events
- Developed and implemented sales strategies and targets to drive revenue and increase sales
- Maintained relationships with existing clients and ensured new cliental was built through outbound networking strategies across the city and engaging with businesses
- Coordinated and organised all aspects of the event experience from initial consultation to on-site execution
- Managed and supervised the Sales Executive
- Provided guidance, training, 1-2-1 support and performance feedback to optimise team productivity
- In charge of all the restaurant bookings and assisting with all customer enquiries and complaints
Event Sales Executive
GDS Group
Bristol
09.2021 - 08.2022
- Researched and sourced senior executives from global organisations through LinkedIn
- Communicated with senior executives initially through a phone call, email or LinkedIn messages then if successful, arranging a one-to-one Zoom call meeting with the client
- Liaised and communicated with decision makers, promoting our networking events and the benefits of them
- Managed the entire sales process from initial client contact through to post-sale follow up
- Ensuring the client is well informed and assisted throughout the process
Account Executive
Softcat
Bristol
05.2021 - 09.2021
- Researched potential customers to shape and build new business
- Grew new business through effective communication methods including cold calling, customer meetings and email marketing
- Worked towards KPI's through developing market understanding, building relationships and networking
- Provided effective account management to support customers technology strategy, implementation, and future requirements
Performance Leader/ Team Leader
NTT Fundraising
03.2020 - 05.2021
- Responsible for ensuring the calling team reach their full potential and achieve their daily targets
- Provided guidance to my team via 1-2-1 sessions or small team meetings
- In charge of performance review if weekly performance targets were not met
- Maintained a hardworking yet fun environment by providing fundraisers with various incentives
- Monitoring our administrative system to keep on track of daily progress
Telemarketer
NTT Fundraising
09.2019 - 03.2020
- Fundraising for various charitable organisations, using communication skills and a proactive attitude to encourage people to donate
Marketing & Admin Assistant, University Sandwich Year Placement
VH2 LTD
08.2017 - 09.2018
- In charge of the company's eCommerce accounts and uploading new products
- Created email campaigns, blog posts and content creation for the social media platforms
- Admin duties such as order processing, creating and updating spreadsheets and reports on stock levels
- Answered customer queries via email
- Liaised and developed relationships with external partners on future products via email and telephone
Education
BA(Hons) - Business Management with Marketing
University of the West of England
01.2015 - 01.2019
A levels - 3 C's
St. Dominic's Sixth Form College
01.2012 - 01.2014
GCSEs - 10 (grades A - C)
Sacred Heart Language College
01.2007 - 01.2012
Skills
- Salesforce CRM System
- Microsoft Word, Excel, PowerPoint, Outlook
- Google Analytics
- Highly Organised
- Attention to Detail
- Teamwork
- Interpersonal
- Communication
- Creativity
- Deep Passion for TV and Film
Timeline
Events and Hires Coordinator
Brixton House
12.2024 - 02.2025
Office Administrator
DuPont
01.2024 - 10.2024
Sales & Events Manager
Revolucion de Cuba
09.2022 - 10.2023
Event Sales Executive
GDS Group
09.2021 - 08.2022
Account Executive
Softcat
05.2021 - 09.2021
Performance Leader/ Team Leader
NTT Fundraising
03.2020 - 05.2021
Telemarketer
NTT Fundraising
09.2019 - 03.2020
Marketing & Admin Assistant, University Sandwich Year Placement
VH2 LTD
08.2017 - 09.2018
BA(Hons) - Business Management with Marketing
University of the West of England
01.2015 - 01.2019
A levels - 3 C's
St. Dominic's Sixth Form College
01.2012 - 01.2014
GCSEs - 10 (grades A - C)
Sacred Heart Language College
01.2007 - 01.2012
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