Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Dennehy

Account Manager / Counter Manager
Farnborough

Summary

I am a confident and reliable individual with a keen interest in growing my career. My passion for beauty marketing lies in both being creative and analytical, with a strong focus on driving conversions, increasing engagement and improving return on investment (ROI). I am an exceptional leader and great at successfully managing a team. Along with in-depth product knowledge, I am also talented at makeup application. I am technically-savvy with outstanding relationship building training and presentation skills. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.

Overview

11
11
years of professional experience

Work History

Sales account manager

Benefit cosmetics
10.2019 - Current
  • Involved in the opening of a benefit concession within M&S beauty hall in their flagship store in Camberley
  • Training new starters up to provide the best customer experience and setting them up for success with SMART goals and incentives
  • Acquired skills and knowledge quickly and efficiently in order to maximise performance
  • Always endeavourer to go above and beyond job requirements
  • Contributed to team success by completing jobs quickly and accurately
  • Pursued learning opportunities to advance knowledge as senior team member
  • Monitored multiple databases to keep track of all company inventory
  • Delivered an exceptional level of service to each customer service by consultation and therefore providing a tailor-made product
  • Administration of web Boots orders and manifesting completed orders ready to mail.

Network Marketing

Valentus
06.2020 - 10.2021
  • Create content daily to market new and existing products and services (using tools such as Canva and Mojo)
  • Direct selling to individuals and serving as a distributor of goods and services
  • Lead, train and motivate individuals in order to give them the confidence to build and manage their own customer journey including the recruitment and training process
  • Plan and develop customer relationships incorporating a strategy to maintain customer loyalty (creating promotions and events)
  • Working with a network of internal stakeholders to generate business
  • Consult with customers to help them order the right products to fit their individual needs
  • Utilise social media to connect with new customers and market products.

Social media specialist/Professional makeup artist

MAC Cosmetics
11.2017 - 09.2019
  • Management of all social media content being posted on Instagram
  • Promoting MAC beauty products/filling out daily and weekly target sheets
  • As a social media specialist my role was to gain knowledge on new upcoming products/collections and advertise them on social media
  • Create team meetings for product specialist knowledge training to show and teach other team members about new launches
  • A professionally trained makeup artist who provided individual makeovers in order to achieve both desired day-to-day and promotional looks
  • Showcased feedback on new product packaging and products to both senior management team and junior colleagues
  • Implemented a social media strategy which resulted in the growth of the MAC customer database.

Passenger Ambassador

Reach Contact Field Marketing
09.2015 - 11.2017
  • Attended promotional events including welcoming the first Indonesian flight to Heathrow
  • Managed sales targets and provided written daily reports
  • Participated in sales strategies and projects to enhance sales
  • Improved my organisation and time management skills
  • Gained knowledge of the travel and tourism industry within Heathrow Airport
  • Gained personal skills in the management of conflict, aggression and confrontation embracing the skills to remain calm and informative.

Customer service Team Leader

Homebase LTD
10.2013 - 09.2015
  • Worked at the customer service desk managing complaints
  • Handled reservations and orders
  • Worked on tills managing sales and payments
  • Management of promotion of insurance policies associated with products in store
  • Improved my organisation and time management skills
  • Worked within a large staff group and the general public
  • Management of confrontation and dissatisfied customers
  • Overall improvement of communication skills.

Education

Diploma - Diploma in social media marketing Level 5

Shaw Academy

Extra curriculum - 5 Courses

LinkedIn Learning

Extra curriculum - 5 Courses

HubSpot Academy

Extra curriculum - How to create great online content

University of Leeds

Extra curriculum - E-Commerce and Selling Online course

Alison

Diploma - Travel And Tourism Level 3

East Berkshire College

GCSE - MathematicsEnglish Language/LitSpanish LanguageICT

St Joseph's Catholic High School

Skills

  • Document Management

  • Account Management

  • Performance Tracking

  • Team building expertise

  • Staff Supervision

  • Professionalism

  • Reliability

  • Staff Training and Development

  • Problem-solving aptitude

  • Document Management

Timeline

Network Marketing

Valentus
06.2020 - 10.2021

Sales account manager

Benefit cosmetics
10.2019 - Current

Social media specialist/Professional makeup artist

MAC Cosmetics
11.2017 - 09.2019

Passenger Ambassador

Reach Contact Field Marketing
09.2015 - 11.2017

Customer service Team Leader

Homebase LTD
10.2013 - 09.2015

Diploma - Diploma in social media marketing Level 5

Shaw Academy

Extra curriculum - 5 Courses

LinkedIn Learning

Extra curriculum - 5 Courses

HubSpot Academy

Extra curriculum - How to create great online content

University of Leeds

Extra curriculum - E-Commerce and Selling Online course

Alison

Diploma - Travel And Tourism Level 3

East Berkshire College

GCSE - MathematicsEnglish Language/LitSpanish LanguageICT

St Joseph's Catholic High School

Similar Profiles

CREATE PROFILE
Charlotte DennehyAccount Manager / Counter Manager