Charlotte Davison
Crook,Durham
Summary
Senior retrofit and operations leader with over 6 years of experience in managing complex energy efficiency and retrofit programs funded by ECO and local authorities.
Expertise in end-to-end contract management, ensuring compliance from project initiation to delivery and audit.
Proven track record in navigating high-risk environments to establish efficient, auditable operations. Recognized for stabilizing delivery amidst regulatory changes and managing multi-million-pound frameworks effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Head of Retrofit
Yorkshire Renewable Systems LTD
Hull
2025.06 - 2026.02
- Held full accountability for framework compliance, governance, and regulatory adherence across ECO4, WHLG, and PAS 2035.
- Senior operational and commercial lead for ECO4 and WHLG delivery across Hull and East Riding, including responsibility for a £4.3m WHLG framework awarded over a three-year period.
- Led and developed a multidisciplinary team of 14, spanning surveying, retrofit coordination, compliance, and delivery.
- Established end-to-end delivery pipeline, advancing from zero surveyed properties to live delivery amidst ongoing contractual and regulatory changes.
- Oversaw cashflow forecasting, contract deadlines, and delivery risk while proactively resolving site and programme issues.
- Maintained operational stability during weekly process and contract changes, ensuring compliance, quality, and stakeholder confidence.
- Acted as senior operational interface between clients, funders, and internal teams, embedding clarity, structure, and accountability.
ECO Consultant
Leadpal
Bournemouth, England
2024.10 - 2025.05
- Facilitated workshops and training sessions to upskill team members, improving service delivery quality.
- Interfaced with client leads, building trust and positioning as a key advisor.
- Conducted data analysis and assessments, providing actionable insights to management.
- Led multidisciplinary teams to deliver complex consultancy projects on time and within budget.
- Delivered comprehensive training on ECO and Renewable sector knowledge.
- Optimised operational efficiency for clients through strategic recommendations.
- Reviewed pre-submission packages to ensure compliance and readiness for installation.
- clients.
Head of ECO
Isoplumb
Sunderland
2023.04 - 2024.09
- Managed teams throughout survey phases to ensure timely submissions.
- Achieved monthly financial business targets consistently.
- Oversaw Health & Safety agendas for personnel and subcontractors.
- Facilitated onboarding processes for subcontracted operators efficiently.
- Coordinated all tasks and communications related to team members.
- Implemented continuous professional development programmes to enhance staff proficiency.
- Developed effective communications and information for team meetings.
- Procured on-site materials for installers to optimise workflow.
Head of ECO
Cocuun
Hull
2022.04 - 2022.07
- Led hiring, training, and professional development initiatives for all employees, fostering a skilled and compliant workforce.
- Streamlined logistics and operations to enhance process efficiencies.
- Streamlined submission process, achieving timely delivery within 24 hours of job completion.
- Trained internal and external staff on compliance regulations.
- Conducted comprehensive PAS audit reports to maintain adherence to guidelines.
- Coordinated ECO4 transition, minimising disruption to daily operations and installations for seamless service continuity.
- Developed training manuals and checklists for submissions, aligning with recognised compliance standards.
Operations Manager
GLG Energy LTD
Sunderland
2021.07 - 2022.04
- Oversaw division-level managers across operations, sales, finance, human resources, safety, and compliance.
- Devised strategies to drive long-term business success and improve profitability.
- Advanced productivity KPIs through training on procedures and safety practices, enhancing operational effectiveness.
- Delivered one-to-one training to elevate work quality and streamline operations.
- Collaborated with process owners to refine procedures and resolve quality audit findings.
- Assessed supplier quality to enforce cost controls and optimise operational performance.
- Evaluated industry changes impacting cash flow and organisational strategy.
- Partnered with Directors to establish the organisation's mission and vision statements.
Compliance Manager
Cosy Homes Solutions LTD
Sunderland
2021.02 - 2021.07
- Monitored pass and fail outcomes of C2s and C3s, ensuring adherence to QC and TM standards to maintain compliance.
- Studied retrofit coordination requirements to guarantee compliance with TM standards.
- Developed training programmes aimed at enhancing compliance across all levels.
- Facilitated bi-weekly meetings with IGA and THS to address issues and resolve complaints, enhancing stakeholder communication.
- Coordinated materials for finishing projects while leading weekly meetings with funders to resolve outstanding residuals.
- Managed ESH Project by organising surveys and sourcing units for installation.
- Ordered materials for installations, including SWIP and provisional seals.
ECO Technical Support
Thrift Energy LTD
Gateshead
2019.04 - 2021.02
- Liaised with UK councils to oversee large-scale projects, prioritising profitable installations.
- Monitored leads from survey to installation for maximum conversion efficiency.
- Consistently met bi-weekly targets, achieving a 25% increase in product and install success.
- Trained partners to adhere to specified skill sets and requirements.
- Conducted weekly meetings with surveyors to address errors and enhance processes.
- Prepared weekly KPI reports for MD detailing leads, surveys, and installations.
- Managed on-site evaluations, internal audits, and customer feedback mechanisms.
Education
Level 5 Retrofit Coordination -
IAA
05/2022 -
Skills
- End-to-End Retrofit Delivery
- ECO4, WHLG & PAS 2035 Compliance
- Pipeline Build & Process Design
- Framework & Contract Management
- Operational Strategy & Execution
- Cashflow Forecasting & Controls
- Risk & Change Management
- Stakeholder Engagement
- Senior Leadership & Team Development
- Project Management
Certification
- Level 3 - Older & Traditional Buildings
- Level 5 - Retrofit Coordinator (current studying)
References
References available upon request.
Timeline
Head of Retrofit
Yorkshire Renewable Systems LTD
2025.06 - 2026.02
ECO Consultant
Leadpal
2024.10 - 2025.05
Head of ECO
Isoplumb
2023.04 - 2024.09
Head of ECO
Cocuun
2022.04 - 2022.07
Operations Manager
GLG Energy LTD
2021.07 - 2022.04
Compliance Manager
Cosy Homes Solutions LTD
2021.02 - 2021.07
ECO Technical Support
Thrift Energy LTD
2019.04 - 2021.02
Level 5 Retrofit Coordination -
IAA
05/2022 -