Charlotte Crossley
Burnley,Lancashire. Full UK Driving Licence
Summary
An organised, strengths-based and experienced Team Leader with an excellent track record of significantly increasing motivation and morale within a team setting. Outstanding communication, relationship-building and influencing skills; competent in inspiring staff to strive for excellence. A highly efficient individual with extensive experience in all elements of people and project management, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to lead, organise, train and monitor teams. Seeking a new, challenging role in an which will utilise existing skills and enable personal development.
Overview
1
1
Certification
11
11
years of professional experience
Work History
East Lancashire Team Leader
We Are With You
Burnley
11.2024 - Current
- Leading and coaching a team of highly experienced young person's workers within the specialism of substance use.
- Monitoring team performance, identifying areas for improvement and implementing corrective actions.
- Leading staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developing open and professional relationships with team members to facilitate effective issue resolution.
- Assisting with, and often leading on, team recruitment, interviewing and onboarding.
- Monitoring operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Completing audits and risk assessments to achieve regulatory compliance.
- Adapting quickly to meet service demands, including temporarily taking on advanced responsibilities and carrying out requirements of additional job roles.
Youth Justice Support Worker
Associated Wellbeing Ltd
Burnley
02.2024 - 11.2024
- Supporting vulnerable and high risk children with a forensic background to move away
from offending and develop in education and achievement. - Leading a multi-skilled, experienced team to ensure that children's support needs are
met in line with the Children's Home Regulations and Quality Standards. - Liaising with a child's support network and adopting a multi-agency approach to ensure
that looked after children receive the highest quality care. - Building trusting relationships to allow the mental, emotional and physical health needs
of children to be identified in order for appropriate referrals to be made for additional
support.
Mental Health Support Worker
Associated Wellbeing Ltd
Darwen
09.2023 - 12.2023
- Ensuring the safety and wellbeing of high-risk children with a plethora of mental health issues including ADHD, Autism and Obsessive Compulsive Disorder in line with their risk assessments and care plans.
- Providing exciting, engaging and age-appropriate activities and key working sessions to children of varied abilities.
- Enabling children with communication difficulties to have a voice and a respected input into the management of their care.
Youth Worker
PAC - Positive Action in the Community
Pendle and Rossendale
02.2023 - 04.2023
- Creating fun and enjoyable sessions for young people aged 8-19 that are relevant to the
issues faced by the community at the time, allowing involvement with criminal activity
and anti-social behaviour to be safely challenged. - Assisting and encouraging young people to advance their existing skills and abilities in
areas such as sports, leadership and communication - Communicating clearly and regularly with other agencies to ensure that young people
have a network of supportive and friendly professionals to rely on that will advocate for
their needs. - Ensuring that equality and diversity is maintained and upholding the importance that
all young people should have equal access to opportunities
Young Persons Homelessness Intervention Worker
PAC - Positive Action in the Community
Nelson
08.2021 - 02.2023
- Working closely with vulnerable young people aged 14-25 affected by homelessness, along with a variety of other adverse childhood experiences, and ensuring that they are receiving quality care, advice and guidance.
- Regularly planning trips and activities that stimulate or benefit young people, teaching them to work as constructive members of a team or efficiently problem solve.
- Organising key documents such as tenancy agreements and support plans and ensuring that they are stored securely to ensure that confidentiality policies are maintained.
- Effectively monitoring the progress of young people, encouraging them to live independent lives and make positive choices.
Store Assistant
Bertwistles Bakers Ltd
Burnley
05.2021 - 09.2021
- Anticipating customer needs and providing them with high quality service whilst upholding company standards and values to ensure customer satisfaction.
- Meticulously handling POS system transactions to ensure seamless and accurate cash flow.
- Prioritising food hygiene by regularly cleaning surfaces, displays and utensils whilst developing my experience in merchandising and improving customer sales.
- Actively staying informed about the latest sales offerings or price changes and relaying this information clearly to customers.
Volunteer
Barnardo's Store
Burnley
10.2019 - 03.2020
- Trained to operate tills, card machines and in the general handling of transactions.
- Able to manage stock rotation, replenishment and targeted placement.
- Highly skilled in all aspects of customer service, including dealing with and processing an array of donations that were sold to generate profit to assist in improving the lives of disadvantaged young people.
- Readily available to take the lead role and work independently using my own initiative.
Store Assistant
JD Sports
Burnley
12.2018 - 12.2018
- Investing considerable time into welcoming and advising customers.
- Creating an organised and safe environment for both staff and customers, specifically within busy periods.
- Working effectively and efficiently as part of a team, allowing all targets and goals to be achieved.
- Informing customers with useful information and communicating well to allow a plentiful array of sales to be made.
Waitress
Padiham Masonic Hall
Burnley
07.2017 - 04.2018
- Developing and maintaining positive working relationships with others in order to provide customers with a memorable dining experience.
- Routinely cleaning work areas, glassware and silverware throughout each sitting and ensuring all catering equipment is ready for the next service.
- Focusing on customer service, addressing any dinner complaints with kitchen staff and promptly serving replacement menu items.
- Checking dishes and kitchenware for cleanliness and reporting any problems.
Volunteer
Brownies Girl Guides
Burnley
02.2016 - 08.2016
- Providing useful and constructive advice to those that required it.
- Engaging with children on an individual level in a pleasant and responsible manner.
- Encouraging positive mental attitudes such as perseverance or self-motivation so that young people could meet their desired goals.
- Communicating with individuals of all ethnic and cultural backgrounds on a weekly basis.
Education
MSc - Applied Management of Offending Behaviour
Edge Hill University
01-2023
BA (Hons) - Criminology
Edge Hill University
01-2022
A-Levels - Sociology, Psychology and Law
Burnley College
Burnley01-2019
GCSE - Mathematics, English Language, English Literature, Science
Shuttleworth College
01-2017
Skills
- Team Leadership
- Youth advocacy
- Team performance data analysis
- Team Building
- Risk Management
- Approachable
- Communication
- Patience
- Staff recruitment
- Multi-agency collaboration
- Crisis intervention
- Conflict resolution
Certification
Youth Work Level 2, 2023-08-01, Youth Focus North West
Team Leader Level 3 Qualification - Presently Studying
Hobbies and interests
- Music
- Cooking
- Gym and fitness
- Trips and sightseeing
Timeline
East Lancashire Team Leader
We Are With You
11.2024 - Current
Youth Justice Support Worker
Associated Wellbeing Ltd
02.2024 - 11.2024
Mental Health Support Worker
Associated Wellbeing Ltd
09.2023 - 12.2023
Youth Worker
PAC - Positive Action in the Community
02.2023 - 04.2023
Young Persons Homelessness Intervention Worker
PAC - Positive Action in the Community
08.2021 - 02.2023
Store Assistant
Bertwistles Bakers Ltd
05.2021 - 09.2021
Volunteer
Barnardo's Store
10.2019 - 03.2020
Store Assistant
JD Sports
12.2018 - 12.2018
Waitress
Padiham Masonic Hall
07.2017 - 04.2018
Volunteer
Brownies Girl Guides
02.2016 - 08.2016
MSc - Applied Management of Offending Behaviour
Edge Hill University
BA (Hons) - Criminology
Edge Hill University
A-Levels - Sociology, Psychology and Law
Burnley College
GCSE - Mathematics, English Language, English Literature, Science
Shuttleworth College