Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Charlotte Crabtree

Charlotte Crabtree

Rochdale ,Lancashire

Summary

Retail leader specialising in stakeholder collaboration and organisational development, committed to diversity and inclusion. Expertise in CIPD standards and employment law, influencing senior leaders through strategic planning and performance measurement. Proficient in training, compliance, talent acquisition, and change management, driving organisational success with innovative solutions and strategic initiatives.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work history

Retail store manager

Tesco
Greenfield, Oldham
07.2023 - Current
  • Successfully led team of 150 colleagues to optimise store operations.
  • Conducted performance evaluations to enhance employee development and store capabilities.
  • Facilitated weekly meetings with department heads to communicate KPIs effectively.
  • Collaborated with stakeholders to align store performance with group objectives.
  • Investigated policy breaches to ensure accountability across all levels.
  • Championed wellbeing initiatives, educating colleagues on benefits and support available.
  • Drove awareness and improvements in diversity and inclusion practices.
  • Fostered positive work environment through regular team-building activities.

Lead Fresh & Services Manager

Tesco Extra
Handforth, Cheshire East
01.2023 - 07.2023
  • Managed a team of 3 line managers, overseeing 300 colleagues in store manager's absence.
  • Executed quality control measures to maintain high standards across tasks.
  • Set challenging targets, motivating teams to achieve them efficiently.
  • Encouraged dialogue within the team, fostering unity and cooperation.
  • Coordinated with departments to ensure smooth workflow operations.
  • Streamlined internal processes, enhancing operational efficiency.
  • Introduced digital tools into daily operations to boost productivity.
  • Oversaw training and development of new hires for improved performance.

Metro Store Manager

Tesco
Halifax, Calderdale
01.2022 - 01.2023
  • Managed 70 colleagues to maintain operational efficiency during store closure.
  • Led team through transitions, ensuring support through formal consultations.
  • Collaborated with stakeholders to implement policies and facilitate stock transfers.
  • Conducted training sessions for colleagues transitioning to new convenience store roles.
  • Assisted in recruitment efforts for new store colleagues.
  • Worked with building team to prepare new store for timely opening.
  • Supported new store manager during opening week to ensure smooth operations.
  • Worked with distribution to ensure the old store was emptied in a timely manner.

Convenience store manager

Tesco
Middleton , Manchester
01.2021 - 01.2022
  • Managed 25 colleagues to create a high-performing, customer-centric team.
  • Heightened security measures to deter theft and safeguard staff and customers.
  • Fostered positive work culture, enhancing employee morale and productivity.
  • Organised training programmes to facilitate staff development and improve performance.
  • Coordinated employee schedules, ensuring optimal staffing levels at all times.
  • Delivered exceptional service, effectively resolving complaints to boost customer satisfaction.
  • Maintained compliance with internal controls, industry regulations, and health and safety standards.
  • Monitored competitor activities, implementing creative strategies to retain competitive edge.

Customer services manager

Tesco
Cheetham Hill, Manchester
05.2018 - 01.2021
  • Managed 15 colleagues to enhance team performance and operational efficiency.
  • Coordinated inter-departmental communication to ensure seamless customer experiences.
  • Implemented communication strategies that minimised error rates and boosted customer satisfaction.
  • Conducted regular staff training sessions to elevate performance standards.
  • Ensured effective complaint resolution through strong management skills.
  • Developed comprehensive training programmes to optimise team capabilities.
  • Reviewed operational issues to identify solutions and improve business outcomes.
  • Tracked expenses and monitored cash flow targets for financial stability.

Retail shift leader

Tesco
Heywood , Lancashire
05.2017 - 05.2018
  • Managed shift schedules to ensure optimal coverage during peak hours.
  • Oversaw employee performance, delivering constructive feedback to enhance productivity.
  • Resolved customer complaints swiftly, fostering positive relationships and satisfaction.
  • Facilitated cash handling processes to prevent discrepancies effectively.
  • Conducted risk assessments and security checks to adhere to health and safety regulations.
  • Trained new staff members, preparing a competent and efficient team.
  • Liaised with management and staff, establishing clear communication channels.
  • Collaborated on decision-making processes for effective operational strategies.

Administrative officer

NHS Foundation Trust
Bolton, Lancashire
01.2012 - 05.2017
  • Handled confidential documents, ensuring data security and compliance with regulations.
  • Utilised Microsoft Office Suite to enhance workflow management and document creation.
  • Simplified complex information through clear written communication across departments.
  • Provided administrative support to management, improving operational efficiency.
  • Prioritised tasks to ensure timely project completion.
  • Managed incoming calls, efficiently addressing enquiries and complaints.
  • Optimised file management system using systematic categorisation and labelling methods.
  • Responded promptly to emails, letters, and phone calls to facilitate communication.

Hair stylist

Nicky Bailey Hair and Beauty
Bury , Lancashire
10.2004 - 01.2012
  • Executed precise men's haircuts and styling for a diverse clientele.
  • Utilised safe practices in handling chemicals during colour treatments.
  • Achieved optimal results with various hair types through tailored techniques.
  • Conducted product demonstrations to enhance sales of premium hair care products.
  • Managed appointments to minimise waiting times for clients.
  • Delivered creative updos and special occasion hairstyles for memorable events.
  • Performed detailed consultations to align services with client expectations.
  • Updated knowledge of industry trends to provide contemporary styles.

Education

Level 5 - Human Resource

CIPD
Manchester
01.2021 - 01.2022

NVQ Level 3 - Administration

Business Administration
Bury
01.2013 - 01.2014

GCSEs -

Siddal Moor High School
Heywood, Manchester
07.2004 - 08.2004

Skills

  • Stakeholder collaboration
  • Organisational development
  • Diversity and inclusion
  • CIPD standards knowledge
  • Performance measurement
  • Influencing leaders
  • Labour law expertise
  • Strategic planning
  • Training and development
  • Performance coaching
  • Performance evaluation
  • Change management
  • CIPD qualified
  • Employee engagement

Affiliations

  • I have 3 children, Oliver who is 12, Austin is 9 and Lottie is 8 months old. It is safe to say that these are my hobbies. I spend most days watching both boys play rugby and Lottie likes to attend her baby classes. On the very rare days I have free time, I like spa days, camping holidays, walking as well as having a keen interest in astronomy.

Timeline

Retail store manager

Tesco
07.2023 - Current

Lead Fresh & Services Manager

Tesco Extra
01.2023 - 07.2023

Metro Store Manager

Tesco
01.2022 - 01.2023

Convenience store manager

Tesco
01.2021 - 01.2022

Level 5 - Human Resource

CIPD
01.2021 - 01.2022

Customer services manager

Tesco
05.2018 - 01.2021

Retail shift leader

Tesco
05.2017 - 05.2018

NVQ Level 3 - Administration

Business Administration
01.2013 - 01.2014

Administrative officer

NHS Foundation Trust
01.2012 - 05.2017

Hair stylist

Nicky Bailey Hair and Beauty
10.2004 - 01.2012

GCSEs -

Siddal Moor High School
07.2004 - 08.2004

Similar Profiles

Create profile
Charlotte Crabtree