CHARLOTTE COX
Kilvington,Nottinghamshire
Summary
I am a highly adaptable and resilient professional with a proven ability to thrive under pressure, whilst maintaining a positive attitude and professional manner. I demonstrate advanced communication skills, tactful interaction and I'm an active listener which helps to foster empathy and understanding in team environments. I'm known for my exceptional attention to detail, quick learning capabilities and my collaborative approach that enhances team performance. I'm committed to using these strengths to contribute effectively in dynamic and challenging roles.
Overview
18
18
years of professional experience
Work history
Barber
Self Employed
Nottingham
2021.09 - Current
- Worked efficiently under pressure during busy periods, maintaining consistent quality of service.
- Upheld professionalism whilst interacting with diverse clientele base daily.
- Skilfully managed appointments with minimal waiting time for clients.
- Delivered high-quality haircuts for improved customer confidence.
- Collaborated effectively within team setting to maintain smooth operation of barbershop.
- Provided excellent customer service, enhancing client satisfaction.
Customer Service and Team Leader Roles
Various within Retail and Hotel Industries
2008.03 - 2021.08
- Worked for a variety of companies including Warner Leisure Hotels, Jack Wills and Selfridges.
- Led customer service workshops for Warner Leisure Hotels.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Resolved conflicts to help create a positive work environment, enhancing team collaboration.
- Fostered a high-performing environment to drive productivity and quality.
- Enhanced customer satisfaction by working closely with the team to address client needs and feedback.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Delivered outstanding customer service, improving brand reputation.
Education
Toot Hill School
Nottinghamshire 2001.04 -
Skills
- Resilient under pressure
- Empathy and understanding
- Tactful communication
- Team player
- Attention to Detail
- Active listening skills
- Quick learner
- Advanced communication skills
- Positive attitude
- Professional manner
References
References available upon request.
Timeline
Barber
Self Employed
2021.09 - Current
Customer Service and Team Leader Roles
Various within Retail and Hotel Industries
2008.03 - 2021.08
Toot Hill School
2001.04 -