Charlotte Cope
Uckfield,ESX
Summary
Accomplished professional with expertise in motivational leadership, financial forecasting, and analytical thinking. Demonstrates exceptional documentation ability and time-management skills, ensuring efficient project completion. Proficient in SAGE Accounts, Microsoft Office Suite, and inventory management systems. Adept at developing marketing strategies and delivering customer service excellence. Career goal includes leveraging resourcefulness and leadership skills to drive organisational success. I Take on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General operative
The English Soap Company
Heathfield, East Sussex
10.2023 - Current
- Disposed of cutting waste material for clean and tidy work spaces.
- Managed team communication, improved workflow efficiency.
- Followed company protocols to ensure quality standards were met.
- Used resources responsibly and controlled expenses to meet budgetary controls.
- Completed necessary paperwork thoroughly, reducing the likelihood of miscommunications or errors during dispatching process.
- Facilitated smooth operations by maintaining up-to-date dispatch records.
- Organised warehouse inventory to optimise space utilisation.
- Controlled resources by department or project and tracked use in Sage200.
- Facilitated periodic inventory audits and physical counts to proactively address discrepancies.
Receptionist
Elite Hotels
East Grinstead, West Sussex
09.2023 - 11.2023
- Utilised multi-line telephone system to manage incoming calls effectively.
- Located information and records quickly to assist with ad-hoc queries.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Ensured guest comfort with prompt attention to their needs and requests.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Reconciled floats and administered petty cash systems.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Updated finance and payroll records with strong accounting knowledge.
- Streamlined check-in procedure by efficiently handling guest documents.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Manager
McDonald's
Maresfield, East Sussex
09.2020 - 09.2023
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Resolved customer complaints promptly to maintain high service standards.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Honoured employee punctuality by creating fair rotas that respected their time off requests..
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Trained staff on product knowledge, resulted in better customer interactions..
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Estimated costs, generated reports, and maintained detailed records.
- Managed inventory control, reduced wastage.
- Processed cash deposits and withdrawals for customers.
- Carried out store-closing balancing procedures, reporting discrepancies to management for swift resolution.
- Managed payroll to ensure timely compensation for employees every Sunday
Waitress
Crockstead Farm Hotel ltd
uckfield, East Sussex
06.2019 - 03.2020
- Received complaints and offered remedial action to help improve customer experiences.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Improved customer satisfaction by providing efficient and friendly service.
- Polished glasses and cutlery to pristine standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Worked Weddings, Parties and Funeral events Catering to everyones different needs
Education
Diploma of Higher Education - Criminology
East Sussex College
Lewes, East Sussex 09/2020 - 09/2022
GCSEs - Maths
Uckfiled College
Uckfield 09/2015 - 09/2020
GCSEs - English
Uckfield College
Uckfield 09/2015 - 09/2020
Skills
- Motivational leadership
- Documentation ability
- Time-management
- Financial Forecasting
- Resourcefulness
- Analytical-thinking
- Data interpretation
- SAGE Accounts
- Leadership skills
- Marketing strategies knowledge
- Microsoft Office Suite
- Inventory management systems
- Customer service excellence
- Expert Microsoft Office
Certification
First Aid Certified
Affiliations
- I take part on World War two and modern reenactment Events throughout the year.In my spare time I like
Timeline
General operative
The English Soap Company
10.2023 - Current
Receptionist
Elite Hotels
09.2023 - 11.2023
Manager
McDonald's
09.2020 - 09.2023
Waitress
Crockstead Farm Hotel ltd
06.2019 - 03.2020
First Aid Certified
Diploma of Higher Education - Criminology
East Sussex College
09/2020 - 09/2022
GCSEs - Maths
Uckfiled College
09/2015 - 09/2020
GCSEs - English
Uckfield College
09/2015 - 09/2020
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