Summary
Overview
Work history
Education
Skills
References
Personal Information
Timeline
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Charlotte Cook

Relocating to Arnhem,Gelderland

Summary

Adaptable and results-driven consultant with over four years’ experience delivering complex digital transformation programmes across UK healthcare settings and KPMG. Proven track record in leading strategic interventions, including national initiatives such as the Single Patient Record and Tiger Teams EPR support. Skilled in operational transformation, stakeholder engagement, and system-wide change. Academically grounded with a Master’s in Philosophy, Politics and Economics of Health (Distinction), a Postgraduate Diploma in Leadership and Management, and certified Agile Project Management credentials.

Overview

10
10
years of professional experience
8
8
years of post-secondary education

Work history

Assistant Manager

KPMG UK
London
02.2025 - 08.2025
  • Key Achievement: Rapidly embedded into two national digital health programmes, navigating complex governance and accelerating delivery across NHS England’s major transformation initiatives. Held strategic and management roles on two of KPMG’s largest health digital transformation programmes - leading the development of the UK-wide Single Patient Record and delivering targeted EPR interventions through the Tiger Teams programme.
  • Key Achievement: Consistently ranked in the top quartile for chargeable hours, reflecting high client demand and delivery excellence.
  • Delivered complex digital transformation programmes involving commercial RFIs, product development, and option appraisals. Supported trusts in stabilising EPR programmes and avoiding costly delays.
  • Authored Full and Outline Business Cases, Statements of Work, and strategic artefacts that shaped funding decisions and programme direction
  • Developed integrated planning and investment strategies aligned with national health priorities and SPR governance
  • Played a key role in the Tiger Teams programme, KPMG’s rapid-response intervention service supporting NHS trusts at critical points in their EPR journey.
  • Delivered Discovery and Fix Forward packages to identify risks, optimise readiness, and support successful EPR go-lives.
  • Managed deployments with defined success criteria, DPIAs, and system access protocols, ensuring compliance and delivery assurance.
  • Managed vendor relationships and subcontractor onboarding, ensuring delivery compliance and quality assurance.

Assistant Delivery Manager

Guy's and St Thomas' NHS Foundation Trust
London
07.2023 - 02.2025
  • Key achievement: In the top 1% of organisation performance review feedback, achieving 5/5 against my professional goals and 5/5 against the organisation’s values and behaviours.
  • Key achievement: Key project (HIT list programme) generated 1.1 million and saw a 45% increase in operational activity under my leadership.
  • Led multiple complex projects using waterfall, agile, and improvement methodologies, ensuring adherence to time, scope, and budget. Delivered workshops and supported change management.
  • Managed diverse stakeholders, including C-suite executives and internal customers. Worked with corporate services and multidisciplinary teams, handled supplier relationships, and people management.
  • Developed financial analyses, business cases, and data-driven tools. Exceeded financial and productivity metrics, generating significant income and media opportunities.
  • Organisation of company events both internal and external facing, team meetings and wider engagement breakfasts and spotlight events.
  • Worked on the clinical and operational adoption of the Epic Electronic Patient Record and supporting the trust to return to operational productivity following GO-Live.

Project Manager (System Readiness) - Apollo Programme

Guy's and St Thomas' NHS Foundation Trust
09.2022 - 07.2023
  • Key achievement: Completed management training scheme ahead of schedule, resulting in early promotion.
  • Provided project leadership to the system readiness arm of the IT transformation, embedding of a new enterprise-wide health system, an organisation wide digital transformation.
  • Providing executive support to the Director of Clinical Systems and the Director of Cancer Performance.
  • Responsible for producing and managing a broad scope of project documentation and reporting including project plans, risk and issues logs and high-quality presentation for governance boards.
  • Managed a programme around employee well-being from research to close and impact review.
  • Product management within the patient portal, Epic’s ‘MyChart’, workstream.

Operational Manager - Paediatric Cardiac Admissions Services

Guy's and St Thomas' NHS Foundation Trust
London
09.2021 - 09.2022
  • Key achievement: Recognised as operational manager of the year in 2022 following team nomination
  • Led the operational management of a highly specialised clinical service, balancing day-to-day service delivery with long-term service development and strategic planning.
  • Implemented process improvement and change management projects to enhance service efficiency, patient outcomes and system sustainability.
  • Coordinated governance and risk management processes, ensuring compliance.
  • Gained practical insight into organisational decision-making dynamics.

Talent Acquisition Associate

Annapurna Recruitment
London
06.2019 - 08.2020
  • Support strategic workforce planning and talent acquisition to address long term organisational needs
  • Partnered with senior managers and leadership teams to align recruitment strategies with overall organisational goals
  • Contributed to organisational development initiatives focused on improving leadership capability, team performance and organisational resilience.
  • Onboarding and development of new starters.
  • Organisation of company events
  • Key projects: enhanced maternity and paternity leave scheme.

Senior Sales

Gap Inc.
London
08.2015 - 09.2018
  • Operational Leadership Position
  • Awards: District Employee of the Month August 2018 (London City)

Education

Master of Arts - MA - Philosophy, Politics and Economics of Health

UCL
01.2020 - 01.2021

PG Diploma - Leadership and Management

Hult Ashridge
09.2021 - 08.2023

Bachelor of Science - BS - Social Sciences

UCL
01.2016 - 01.2019

A Levels - Sociology, Philosophy, Religious Studies & Anthropology

Colchester Sixth Form
01.2013 - 01.2015

Skills

  • Management consulting
  • Operational management
  • Digital health strategies
  • Electronic patient records and health technologies
  • Financial analysis and reporting
  • Influential networking skills
  • Healthcare strategy development
  • Health social sciences expertise
  • Governance and leadership structures
  • Leadership development initiatives
  • Health policy formulation
  • Agile project management methodologies
  • Business case development

References

References available upon request.

Personal Information

Visa status: I am currently living in the UK and in the process of securing a residence permit for a partner of a Dutch national once secured I will be relocating to central Arnhem.

Timeline

Assistant Manager

KPMG UK
02.2025 - 08.2025

Assistant Delivery Manager

Guy's and St Thomas' NHS Foundation Trust
07.2023 - 02.2025

Project Manager (System Readiness) - Apollo Programme

Guy's and St Thomas' NHS Foundation Trust
09.2022 - 07.2023

Operational Manager - Paediatric Cardiac Admissions Services

Guy's and St Thomas' NHS Foundation Trust
09.2021 - 09.2022

PG Diploma - Leadership and Management

Hult Ashridge
09.2021 - 08.2023

Master of Arts - MA - Philosophy, Politics and Economics of Health

UCL
01.2020 - 01.2021

Talent Acquisition Associate

Annapurna Recruitment
06.2019 - 08.2020

Bachelor of Science - BS - Social Sciences

UCL
01.2016 - 01.2019

Senior Sales

Gap Inc.
08.2015 - 09.2018

A Levels - Sociology, Philosophy, Religious Studies & Anthropology

Colchester Sixth Form
01.2013 - 01.2015

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Charlotte Cook