Charlotte Connolly

Lead strategic planning and delivery of British Cycling education courses to maximise quality, reach and income.
Promote education products through marketing and communications, identifying new audiences and growth opportunities.
Oversee course scheduling, communications and performance, using data to increase uptake and upgrade progression.
Manage and develop relationships with Licensed Tutor Providers, including contracts and new partner recruitment.
Lead the design, implementation and review of the Education Licence model, ensuring long‑term sustainability.
Provide strategic leadership for the education tutor and workshop leader workforce, including recruitment, onboarding and CPD.
Manage the Education Quality Assurance programme, ensuring high standards in delivery, assessment and customer experience (NPS).
Drive operational effectiveness across education delivery, improving processes, performance management and inventory systems.
Ensure compliance with safeguarding, equality and inclusion policies across all education workstreams and behaviours.
Lead, support and develop people through coaching, performance feedback, KPIs and succession planning, embedding a culture of service excellence.

• Project managed the development of a new early years offer ‘Ready Set Ride’(RSR)
• Account manage external and internal organisations that are delivering RSR offers
• Lead the creation, development and delivery of an innovative Cycle Training programme.
• Monitor and support British Cycling Cycle Training Instructors day-to-day delivery and administration of the Bikeability scheme, and QA of delivery.
• Maintain statistical information for management reporting.
• Assist marketing and promotion of the Bikeability programme to maximise uptake.
• Embedding Cycle Training delivery within the British Cycling corporate strategy.
• Liaising with external partners to develop Cycling for young people opportunities across the country.

• Regularly delivery of swimming sessions to all age ranges.
• Organising swimming meetings with coaches, parents and swimmers.
• Produced session plans for all stages of the National Teaching plan.
• Co-ordinating swimming sessions for Harpurhey Swimming Club.

• Worked for Salford University marketing team on events, open days and enrichment workshops for prospective students.
• Liaise with external suppliers to organise production of marketing material.
• Build relationships with prospective schools and colleges for new student intake.
• Provide support for events taking place in Academic Enterprise, including room bookings, servicing meetings and ensuring appropriate ICT support.
• Monitoring and maintaining customer and financial databases.
• Involvement in collection processing and distribution of quality data regarding the Academic Enterprise/Event Management programmes and short courses.
• Delivery of marketing activities for the Short Courses and Academic Enterprise.
• Established and maintained industry contacts.
• Liaise with customers for events ensuring all services and facilities are correct.

• Signposted services and facilities available to people aged 50 years and over in Oldham, co-ordinating visits and producing monthly reports.
• Co-ordinating staff and volunteers in the running of shops and friendship services.

• Whilst working at Manchester City football club, I carried out a wide range of administrative duties, and actively supported the work of involving young people in club events.
• Whilst at Age Concern I managed a charity shop, which involved working both with paid staff and volunteers, managed rotas and ensured all paper work was up to date and maintained stock control.