Charlotte Cocker
West Yorkshire
Summary
Current Store Manager equipped with 17 years of experience in hospitality management.
During my time In management, I've overseen the day-to-day operations within my stores, including managing staff, ensuring guest satisfaction, controlling costs, and maximizing revenue. Also being responsible for maintaining high standards of service, cleanliness, and safety.
As a successful store manager, I possess strong leadership, communication, and problem-solving skills. With these skills, I've built a great network of successful and loyal professionals I have promoted through my teams.
I pride myself on my time management skills, both personally and professionally this has played a huge part in building a career whilst taking care of my family without compromises from either end.
Overview
18
18
years of professional experience
Work history
Store Manager
Starbucks 23-5degrees
, Yorkshire
2020.11 - Current
My honesty, hard work, and leadership abilities Inspire my team to deliver great results and provide a consistently brilliant customer experience. I strive to promote sales, increase profitability, and closely monitor waste controls, labour controls, and customer service standards. I lead from the front and support my team with making beverages, store cleanliness, and serving our loyal customers.
Recruitment Manager
Starbucks 23-5degrees
2020.06 - 2020.11
- Screened candidates, conducted interviews and selected ideal talent to fill open roles.
- Informed candidates about interview results and made job offers to successful interviewees.
- Created succession plans and promotion paths for staff.
Promoted to Store Manager.
Barista/Barista Maestro/Assistant manager
Costa
2006.02 - 2020.06
Costa - Knutsford Services February 06 - July 09
Costa - Lord Street, Liverpool July 09 - December 09
Costa - Market Street, York January 2010 - August 2011 (left to go on maternity leave)
Costa - Westgate Retail & Leisure Park Wakefield- January 2018 - June 2020
Sainsbury's Customer Service Assistant
Sainsburys convenience
2013.10 - 2017.08
Care Assistant
Rosevale Residential Care Home
Haxby
2012.01 - 2013.10
Skills
Leadership
Mentoring & Coaching
Performance Management
Communication
Adaptability
Scheduling
Customer Service Management
Inventory Management
Numerical Statistics Focus
Certificates
First aid
Equality and Diversity
EMEA: Starbucks Coffee Academy CA100, CA200, CA300OE, CA300BC,CA300RB
References
References available upon request.
Timeline
Store Manager
Starbucks 23-5degrees
2020.11 - Current
Recruitment Manager
Starbucks 23-5degrees
2020.06 - 2020.11
Sainsbury's Customer Service Assistant
Sainsburys convenience
2013.10 - 2017.08
Care Assistant
Rosevale Residential Care Home
2012.01 - 2013.10
Barista/Barista Maestro/Assistant manager
Costa
2006.02 - 2020.06