Charlotte Close
Portsmouth ,Hampshire
Summary
Highly skilled professional with expertise in strategic coordination and risk management in healthcare. Demonstrates exceptional multitasking efficiency, strong verbal and written communication, and meticulous record-keeping. Proven ability to supervise and support staff while maintaining an approachable demeanour. Committed to mental health awareness and adept at finding solutions to unique or complex customer issues.
Overview
9
9
years of professional experience
Work History
Care coordinator
Apex Prime Care
Portsmouth , Hampshire
12.2019 - Current
- Conduct care assessments (initial and reviews) to determine client needs, preferences, and risks.
- Create and update care plans that reflect the client’s needs and wishes.
- Ensure care plans are followed and adapted as needs change.
- Liaise with clients, families, and other professionals (e.g., social workers, GPs, district nurses).
- Schedule care workers and match them appropriately with clients (based on skills, availability, and personalities).
- Monitor staff performance, conduct spot checks and supervisions.
- Provide guidance and support to care staff, helping with problem-solving and dealing with emergencies.
- Support recruitment, including interviews and onboarding of care workers.
- Facilitate training and ensure staff are up to date with mandatory training (e.g., safeguarding, moving and handling).
- Build and maintain rotas that ensure continuity and adequate coverage.
- Respond to last-minute changes (e.g., sickness or client cancellations).
- Ensure compliance with minimum visit times and travel time for carers.
- Act as a key point of contact for clients, staff, and external professionals.
- Respond to concerns, complaints, or issues and escalate where appropriate.
- Maintain accurate records (care notes, MAR charts, incident reports).
- Ensure compliance with regulations (e.g., CQC standards in the UK).
- Monitor the quality of care through reviews, spot checks, and client feedback.
- Ensure all documentation is accurate and in line with GDPR and care standards.
- Support audits and inspections from bodies like CQC.
- Promote a culture of safeguarding, dignity, and respect in care delivery.
Domiciliary care assistant
Apex Prime Care
portsmouth, Hampshire
06.2018 - 12.2019
- Personal care: Helping with washing, dressing, grooming, and toileting.
- Medication support: Making sure clients take their prescribed medication at the right times.
- Meal preparation: Cooking or assisting with meals, ensuring proper nutrition.
- Household tasks: Light cleaning, laundry, shopping, or helping manage household chores.
- Companionship: Providing emotional support and social interaction, especially for clients who may be isolated.
- Mobility support: Assisting clients in getting around safely, whether inside the house or outside for appointments or walks.
- Monitoring wellbeing: Keeping an eye on the client’s physical and mental health and reporting any concerns to family members or healthcare professionals.
Domestic cleaner
SelClene
portsmouth, Hampshire
10.2016 - 06.2018
- Dusting: Furniture, shelves, surfaces, baseboards, etc.
- Vacuuming & Mopping: Floors, carpets, rugs, stairs.
- Cleaning Bathrooms: Toilets, sinks, showers, tubs, mirrors, and tiles.
- Cleaning Kitchens: Worktops, sinks, stovetops, appliance surfaces, cupboard doors.
- Emptying bins: Replacing liners, taking out the the rubbish and recycling.
- Changing bed linens and making beds.
- Laundry & Ironing: Washing, drying, folding, and ironing clothes or linens.
- Inside window cleaning
- Organizing: Tidying cupboards, wardrobes, or general clutter.
- Occasional deep cleaning: Ovens, inside fridge, or other less frequent tasks.
- Respecting privacy and confidentiality of the household.
- Being punctual and reliable
- Noting and reporting any maintenance issues (e.g., leaks, broken appliances).
- Using cleaning products safely and responsibly.
Education
GCSEs - English Language
Mayfield School
Portsmouth 09.1996 - 07.1998
GCSEs - English Literature
Mayfield School
Portsmouth 09.1996 - 07.1998
GCSEs - History
Mayfield School
Portsmouth 09.1996 - 07.1998
GCSEs - Drama
Mayfield School
Portsmouth 09.1996 - 07.1998
GCSEs - Mathematics
Mayfield School
Portsmouth 09.1996 - 07.1998
NVQ Level 2 - Business Administration
Portsmouth College
Portsmouth 09.1998 - 07.1999
GCSEs - IT
Portsmouth College
Portsmouth 09.1998 - 07.1999
GCSEs - Sociology
Portsmouth College
Portsmouth 09.1998 - 07.1999
NVQ Level 3 - Health and Social Care
Paragon Skills
Portsmouth 11.2024 -
Skills
- Strategic coordination
- Risk management in healthcare
- Multitasking efficiency
- Strong verbal and written communication
- Keeping accurate records and documentation
- Supervising and supporting staff
- Approachable demeanour
- Mental health awareness
- Finding solutions to unique or complex issues customers may face
Timeline
NVQ Level 3 - Health and Social Care
Paragon Skills
11.2024 -
Care coordinator
Apex Prime Care
12.2019 - Current
Domiciliary care assistant
Apex Prime Care
06.2018 - 12.2019
Domestic cleaner
SelClene
10.2016 - 06.2018
NVQ Level 2 - Business Administration
Portsmouth College
09.1998 - 07.1999
GCSEs - IT
Portsmouth College
09.1998 - 07.1999
GCSEs - Sociology
Portsmouth College
09.1998 - 07.1999
GCSEs - English Language
Mayfield School
09.1996 - 07.1998
GCSEs - English Literature
Mayfield School
09.1996 - 07.1998
GCSEs - History
Mayfield School
09.1996 - 07.1998
GCSEs - Drama
Mayfield School
09.1996 - 07.1998
GCSEs - Mathematics
Mayfield School
09.1996 - 07.1998
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