Charlotte Clemens
Stoke on trent
Summary
Dedicated professional with a strong foundation in customer service, relationship building, and patient interaction. Demonstrates exceptional communication skills, health and safety awareness, and a proactive approach to team collaboration. Skilled in activity planning, child development, and inclusive practices, with a focus on fostering positive environments through observation skills and problem-solving. Adept at multitasking, active listening, and maintaining empathy in diverse settings. Committed to leveraging an energetic work ethic and adaptive team player mindset to support organisational goals while ensuring high-quality outcomes. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
Work history
Patient Tracker
NHS Mid Cheshire Foundation Trust
, Cheshire East
2025.12 - Current
- Performed daily tasks with accuracy and efficiency.
- Acquired and applied new skills to enhance productivity and workflow.
- Completed assignments within stringent deadlines.
- Exhibited respect and friendliness in all interactions.
- Utilised Microsoft Word and various software tools for document creation and effective communication.
- Assisted team members with cooperative and helpful attitude.
- Provided welcoming and efficient customer service, adeptly managing challenging situations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Health Care Assistant
NHS MID Cheshire
Cheshire
2021.12 - 2025.12
- Provided consistent care across diverse shifts to meet family needs.
- Established trusting relationships with families to enhance cooperation.
- Supported children with personal care tasks to uphold dignity.
- Enabled mobility through, use of specialised equipment such as standing frames.
- Facilitated school attendance to ensure continuity of care.
- Operated hoists and slings for secure transportation of children.
- Implemented person-centred approaches to cater to individual needs.
Health Care Assistant
Stockport NHS Foundation Trust
2021.02 - 2021.12
- Provided daily one-to-one support for child with health and educational needs.
- Assisted with moving and handling, including hoisting when required.
- Administered chest physiotherapy and operated cough assist machine.
- Managed tracheostomy care through suctioning to maintain airway clearance.
- Developed trusting relationships with patients through consistent support and quality care.
- Assisted in patient care, improved comfort and well-being.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Prepared healthy meals and delivered feeding support.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
Teaching Assistant
Vision For Education
Manchester
2020.02 - 2021.02
- Assisted children with special educational needs (SEN) through one-to-one support.
- Supported learning for a child in Hale, fostering comprehension and engagement.
- Ensured student safety during classroom activities and transitions, following safeguarding policies.
- Guided pupils in small groups to reinforce key concepts and enhance academic performance.
Nursery Assistant
Stepping Stones Day Nursery
2019.08 - 2021.02
- Conducted daily observations on key children aged two and three to support developmental monitoring.
- Implemented EYFS framework to assist in assessing children's age and stage of learning.
- Organised activities to enhance skills and promote engagement in learning.
- Collaborated with team members to create a safe and stimulating environment for children.
- Ensured adherence to safeguarding policies for children's safety and security at all times.
- Maintained health and safety standards for children and staff within the setting.
- Encouraged children to tidy up after activities to promote cleanliness and order.
- Supported learning through interactive play to foster creativity and personal growth.
Nursery Assistant
Kids Planet
2018.03 - 2019.08
- Facilitated weekly planning, observations, and enhancements for key children aged 3-5.
- Conducted regular assessments to inform parents of children's development progress.
- Implemented daily phonics sessions to improve literacy skills.
- Collaborated with team members to maintain daily routines and ensure consistency.
- Kept children safe and secure at all times.
- Monitored and supported children during meal times, helping to prepare food, feed children and maintain exemplary table manners.
- Followed strict safeguarding policies and procedures, maintaining health and safety of children and staff.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Monitored children's interactions with others, encouraging sharing and cooperation in safe environment.
- Led children to clear up after activities to maintain clean, safe and orderly environment.
- Supported children's learning and development through engaging activities and play, fostering an environment of creativity and growth.
- Kept children safe and secure by supervising activities and removing dangerous objects.
Nursery Assistant
Monton Village Nursery
2016.09 - 2018.03
- Managed children aged 0-5, tailoring activities to developmental stages.
- Led group sessions in absence of group leader, ensuring smooth operations.
- Conducted planning, observations, and evaluations for child development reports.
- Implemented routines and organised engaging activities for different age groups.
- Maintained safety and security protocols at all times.
- Adhered to strict safeguarding policies, promoting health and safety standards.
- Sanitised play areas and equipment to uphold hygiene standards.
Customer Service Representative
Creche and Play Area
2014.02 - 2016.09
- Delivered exceptional customer service in crèche and play area, enhancing visitor experience.
- Engaged with children aged two to nine, ensuring adherence to adult-to-child ratios.
- Provided support for children with special needs, fostering inclusive environment.
- Communicated effectively with parents during pick-up, updating them on children's progress.
- Addressed inquiries promptly and sought assistance when necessary to ensure customer satisfaction.
Education
Certificate of Higher Education - Functional skills Maths level 2
Salford City College
ManchesterCertificate of Higher Education - Functional skills in Maths level 1
Salford City College
Manchester, MANNVQ Level 3 - BTEC LEVEL 3 Diploma Child Care
Salford City College
Manchester, MANGCSEs - GCSE English
Salford City College
Manchester, MANNVQ Level 2 - Cache level 2 diploma in child care and education
Salford City College
Manchester, MANSkills
- Customer service and support
- Relationship management
- Patient interaction
- Communication skills
- Health and safety compliance
- Team collaboration
- Activity planning
- Child development expertise
- Problem solving
- Active listening
- Basic computer proficiency
- Written and verbal communication
- Energetic work ethic
- Adaptability in teamwork
- Empathy
Hobbies and interests
Spending time with friends and family, Seeing live music, Travel, Reading
Driving licence
- I have held my drivers license since 2013.
- Category B+E
Timeline
Patient Tracker
NHS Mid Cheshire Foundation Trust
2025.12 - Current
Health Care Assistant
NHS MID Cheshire
2021.12 - 2025.12
Health Care Assistant
Stockport NHS Foundation Trust
2021.02 - 2021.12
Teaching Assistant
Vision For Education
2020.02 - 2021.02
Nursery Assistant
Stepping Stones Day Nursery
2019.08 - 2021.02
Nursery Assistant
Kids Planet
2018.03 - 2019.08
Nursery Assistant
Monton Village Nursery
2016.09 - 2018.03
Customer Service Representative
Creche and Play Area
2014.02 - 2016.09
Certificate of Higher Education - Functional skills in Maths level 1
Salford City College
NVQ Level 3 - BTEC LEVEL 3 Diploma Child Care
Salford City College
GCSEs - GCSE English
Salford City College
NVQ Level 2 - Cache level 2 diploma in child care and education
Salford City College
Certificate of Higher Education - Functional skills Maths level 2
Salford City College