Charlotte Claytor

• Offering excellent customer service to all residents & families
• Managing rotas and staffing levels within each department
• Working with HOD’s to ensure all departments stay within budget
• Standing in for the Home Manager in their absence
• Producing and delivering sales figures for weekly calls with head office
• Being responsible for the whole home whilst being on call every 3rd week

• Handling all enquires and sales negotiations within the home

• Welcoming new residents & families into the home

• Organising events for the home and inviting the local community

• Making sure each department is compliant with relevant regulatory bodies

• Effectively dealing with customer complaints

• Inputting rotas onto Healthroster system

• Assisting with administrator responsibilities in their absence

• Ensuring all staff supervisions are completed for non-clinical departments

• Holding disciplinary meetings with the guidance of HR

• Keeping up to date with all mandatory training as required by Bupa

• Working to the high standards, values and codes of Bupa

Dealing with all enquires coming into the home, show rounds, sales negotiations, new admissions (including contracts), handling customer complaints and being first point of contact for all relatives.

Responsible for the day to day running of a 72 bedroom business hotel with 2 conference rooms, restaurant and bar.