Charlotte Claydon
Toronto, Ontario,
Summary
Proven professional with a strong background in customer service and multitasking, demonstrated during tenure at No 1 Lounges. Excelled in high-pressure environments, enhancing customer satisfaction and team collaboration. Skilled in retail sales and telephone reception, consistently delivering exceptional support and maintaining professionalism. Achieved notable improvements in client experience and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Host
No 1 Lounges
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Insurance Agent
Axa Insurance
11.2023 - 10.2024
- Responded to customer calls swiftly to resolve issues and answer questions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Retail Sales Associate
Harrods
04.2023 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
Waitress
Wagamama Restaurant
02.2022 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Stylists Assistant
Sue Jane Hair
05.2021 - 02.2022
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
Education
No Degree - Travel And Tourism
East Surrey College
Redhill, United Kingdom07-2022
Skills
- Customer service
- Strong multitasking
- Retail sales
- Reliability and punctuality
- Telephone reception
- Cash register operation
- Multitasking proficiency
- Teamwork and collaboration
- Professionalism and ethics
Certification
Smart Serve Certification
Timeline
Team Host
No 1 Lounges
10.2024 - Current
Insurance Agent
Axa Insurance
11.2023 - 10.2024
Retail Sales Associate
Harrods
04.2023 - 11.2023
Waitress
Wagamama Restaurant
02.2022 - 04.2023
Stylists Assistant
Sue Jane Hair
05.2021 - 02.2022
No Degree - Travel And Tourism
East Surrey College
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