Charlotte Cioffi
Plymouth,Devon
Summary
Highly skilled receptionist/ administrative professional with extensive expertise in communication proficiency, records management, and multitasking mastery. Demonstrates exceptional stakeholder engagement and efficient handling of sensitive information. Proven track record in complaint handling efficiency, online booking system operation, and document production. Adept at patient check-in procedures, consultant diary management, and various administrative tasks. Recognised for efficiency and organisation, team collaboration, data entry accuracy, and professional telephone manner. Committed to delivering outstanding customer service while maintaining excellent time-management skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Dental Receptionist
Addy Dental
07.2024 - 01.2025
- Providing efficient Checking in/out patients using the in house data base system whilst complying with regulations and compliance by checking personal details are up to date
- Management of clinic diaries for four dentists - Scheduling/cancelling and amending treatment bookings whilst complying with critical timescales and adhering to any adjustments required specifically by the dentist
- Answering incoming telephone calls answering to any queries/ triage emergency queries and book in accordance to practice procedures
- Action and process external and internal referrals
- Ensuring personal information is accurate/ communicating with external stakeholders and adding the patient into the electronic diary management system
- Management of electronic and paper filing/scanning/printing and photocopying
- Adhering to practice policies at all times
- Delivering at pace - ensuring all tasks are completed in a timely manner
- Managing conflict with the general public
- Take payments in house and over the telephone for treatments
- Cashing up at the end of the day/ adhering with the close down procedure and locking up
Administration Office
University Hospitals Plymouth NHS
10.2023 - 05.2024
- Co-ordinating and scheduling appointments for patients in line with the trust policies and procedures
- Management of Glaucoma Email Inbox/ Voicemail – responding accordingly
- Maintaining patient records accurately using various in-house robust systems
- Maintaining spreadsheets with Microsoft Excel/ data entry
- Attending regular team meetings adapting to new working methods and picking up additional workloads due to staff shortages
- Liaise with the consultant and other internal/external stakeholders for the support or any additional administrative task or queries
- Outcome large quantity of clinics on a daily basis/batch printing letters for patients and medical professionals ready to post
- Checking medical documents/ uploading onto Medisoft database
- Working as part of the administration team within Endoscopy providing and efficient and timely clerical service
- Management of Endosoft reports and file management
- To assist in the day to day functionality of the Endoscopy office, including the booking of patients chronologically from the PTL waiting list
- To answer the telephone, dealing with enquiries whenever possible and at other times taking accurate messages and forwarding as appropriate
- This includes discussing appointment details, preparation and medication with patients when appropriate
Production Administrator
Princess Yachts
07.2022 - 10.2023
- Assisting the production Manager with any administration task at any time
- Running and producing performance reports using various systems
- Organising and attending production meetings via Microsoft teams/ conference room
- Taking minuets and formally producing using Microsoft Word
- Management of training/ health and safety matrix
- Evidencing electronically scanned safety briefs that have been signed by employees
- Project lead Experience
- Producing new starter paperwork, obtaining and liaising with HR
- Processing part discrepancies and quality issues using robust computer database systems
- Recording of data on a spreadsheet using Microsoft Excel and reporting to management on timescales and critical updates
- Management of the clocking in system for employees/ reporting of absences, authorising annual leave, checking and submitting overtime to the production manager
- Communicating effectively and clearly with various departments using different communication methods within Princess
- Communicating with External stakeholders on a regular basis in relation to part queries
Administrator
Health Partners/ Babcock
04.2022 - 07.2022
- First point of contact for Occupational Health as the receptionist/administrator for Babcock and MOD employee's
- Action referrals/triaging and management of booking appointments
- Issuing reports once completed to the appointed manager
- Security awareness / Complying with strict protocol within the dockyard/ health and safety and GDPR at all times
- Management of classified/personal information
- Inputting personal information into the gateway database
- Management of auditing, Stock take, ordering of office supplies, PPE and medical supplies
- Communicating with managers from various departments throughout the MOD and Babcock to ensure Medical reports actioned in a timely manner
- Diary Management using robust clinical system for seven clinicians
- Electronic filing and archiving personal data accordingly
- Investigation into queries in relation to specific cases
- Using initiative to work through various software platforms to source information
- General receptionist duties meet and greet, answer incoming calls, take messages and communicate with internal/external stakeholders using various methods of communication
Receptionist/administrator
Waters Park House Neurological Home
08.2019 - 05.2022
- Assisting as PA to the Director of Clinical Services with any given task
- Producing administrative tasks for various departments within the home
- Receptionist duties
- Auditing – PPE, Cleaning/ kitchen, clients care plans etc
- Providing support, reports and liaising with families and professionals always providing clear and transparent communication
- Liaising with professionals and families via telephone, Microsoft teams and outlook
- Minute taking in meetings using office tools/Microsoft Word for investigations, multi-disciplinary meetings and conducting interviews
- Management of employee profiles
- Conducting DBS checks and keeping the files up to date with all relevant documentation for employment laws required for the Quality of Care Commissioner
- Updating and maintaining staff and resident's files via Microsoft office/word
- Rota Management using Microsoft Excel – managing staff numbers and using the initiative to manage external cover when necessary
Education
NVQ Level 3 - Business Administration
Skills Group
Plymouth 05.2019 - 06.2021
NVQ Level 2 - Mathematics
City and Guilds
Plymouth 09.2019 - 12.2019
GCSE - English C, Mathematics D, Science D, Art B, Graphics and Design C
Notre Dame School
Plymouth 06.2004 - 07.2004
Skills
- Communication proficiency
- Records management
- Multitasking mastery
- Stakeholder engagement
- Sensitive information handling
- Complaint handling efficiency
- Online booking system operation
- Document production
- Efficiency and organisation
- Patient check-in procedure
- Consultant diary management
- Administrative tasks
- Team player
- Data Entry
- Telephone system operations
- Professional telephone manner
- Time-management
- Customer service orientation
Custom
- Serco, Derriford Hospital, Ward Housekeeper, Prior to 2017
- Mitchell's and Butler, The Bank Pub, Front of house, Prior to 2017
- Heart Radio, Plymouth, Promotional worker/team leader, Prior to 2017
Affiliations
- Gym
- Reading
References
References available upon request.
Timeline
Dental Receptionist
Addy Dental
07.2024 - 01.2025
Administration Office
University Hospitals Plymouth NHS
10.2023 - 05.2024
Production Administrator
Princess Yachts
07.2022 - 10.2023
Administrator
Health Partners/ Babcock
04.2022 - 07.2022
NVQ Level 2 - Mathematics
City and Guilds
09.2019 - 12.2019
Receptionist/administrator
Waters Park House Neurological Home
08.2019 - 05.2022
NVQ Level 3 - Business Administration
Skills Group
05.2019 - 06.2021
GCSE - English C, Mathematics D, Science D, Art B, Graphics and Design C
Notre Dame School
06.2004 - 07.2004
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