Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Christian

Skegness,Lincolshire

Summary

Compassionate and dedicated care professional with extensive experience supporting children, families and individuals in care-focused environments. Skilled in providing emotional support, building trusting relationships, maintaining dignity and well-being, and adapting care to individual needs. With a Level 3 Diploma in Childcare and years of experience in nurturing, safeguarding and supporting vulnerable individuals, I bring patience, empathy and a genuine desire to make a positive difference in people's daily lives. Experienced in working as part of a team, following care procedures, maintaining confidentiality and supporting others with kindness and respect. Now looking to bring my caring nature and transferable skills into a Care Assistant / Care Support Worker role with Prime Life.

Overview

3
3
years of professional experience

Work History

Level 3 Early Years Educator

Magic Tree Partou Day Nursery
Bristol
10.2025 - 04.2026
  • Delivered daily care, comfort, and emotional support tailored to diverse children's personalities and needs.
  • Fostered trusting relationships through patience and consistent support, enhancing children's emotional security.
  • Maintain a safe, welcoming environment focused on well-being and dignity.
  • Follow safeguarding procedures and maintain accurate records.
  • Collaborated with families and colleagues to address individual children's needs, ensuring effective communication and support.
  • Work flexibly as part of a team to provide high-quality care.

ISA Customer Service Agent

Skipton Building Society
Remote
03.2025 - 06.2025
  • Delivered personalised customer service, building trust and rapport
  • Handled high volumes of enquiries with accuracy and attention to detail
  • Identified customer needs and guided them towards suitable products
  • Resolved complex queries efficiently, ensuring positive outcomes
  • Maintained compliance with policies and procedures

Live Chat & Email Agent

Pets At Home
Remote
06.2023 - 05.2024
  • Achieved consistent 5-star customer satisfaction ratings
  • Resolved complaints and issues to restore customer satisfaction and trust
  • Cultivated customer relationships through engaging communication to enhance loyalty
  • Delivered tailored product recommendations based on customer needs to drive sales
  • Collaborated with stores and external partners on projects

Education

Diploma of Higher Education - Level 3 Child Care and Education

College Green College
Bristol
01-2014

NVQ Level 2 - Level 2 Child Care and Education

South Bristol Skills Academy (SBSA)
Bristol
01-2012

Skills

  • Safeguarding procedures
  • Record keeping
  • Basic housekeeping
  • Team collaboration
  • Emotional support
  • Relationship building

Timeline

Level 3 Early Years Educator

Magic Tree Partou Day Nursery
10.2025 - 04.2026

ISA Customer Service Agent

Skipton Building Society
03.2025 - 06.2025

Live Chat & Email Agent

Pets At Home
06.2023 - 05.2024

Diploma of Higher Education - Level 3 Child Care and Education

College Green College

NVQ Level 2 - Level 2 Child Care and Education

South Bristol Skills Academy (SBSA)
Charlotte Christian