Charlotte Chipperfield-Cole
Ashford,Kent
Summary
Experienced professional with expertise in supply chain processes and frozen food logistics. Demonstrates advanced Excel proficiency and strong analytical thinking skills, essential for effective customer demand planning and master data governance. Committed to enhancing customer service through strategic planning and process optimisation.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work history
Customer Service & Logistics Analyst UK & IRE
Tyson Foods Product Solutions Ltd
Ashford, UK
09.2015 - 06.2025
- Management of a large portfolio of foodservice customers, performing end to end order management. From processing sales orders to delivery of stock to their sites.
- Analysis of customer LEAs and OTIF reports.
- Management of pricing and customer information within SAP ERP system.
- Management of all stock and delivery queries
- Onboarding of new customers and distributors
- Daily collaboration with internal teams to improve processes and information communication.
- Daily communication with external logistics providers to ensure deliveries are executed and to resolve logistics and delivery issues.
- Resolved logistical problems by implementing effective solutions, improving overall operational efficiency.
- Analysed transport costs for cost-effective budgeting and planning.
- Monitored inventory levels to avoid stockouts or overstocking issues.
Supply Chain Customer Demand Analyst
Brakes
Ashford, UK
01.2011 - 08.2015
- Analysing historical data to create forecasts for a portfolio of corporate customers
- Reviewing forecasts to ascertain forecast accuracy
- Implementation of new business contracts into forecasts and depot capacity analysis
- Seasonal and special events planning in terms of product demand
- Collaborated with sales teams, improved product availability.
- Collaborated with marketing department, understood impact of promotions on future demand patterns.
- Enhanced forecast accuracy with meticulous analysis of sales trends and market changes.
SCM Administrator
Brakes
Ashford, UK
05.2010 - 01.2011
- BL support for depots
- Organisation of product recoveries for depots for BL customers
- Liaising with depots and planners
- Creating, running and publication of company reports, both scheduled and ad hoc
Call Centre Team Leader
Orbital Marketing
Orbital Park, UK
10.2009 - 05.2010
Education
GCSE - 8 x A-C grades (including English and Mathematics)
Highworth Grammar School for Girls
Ashford 01.1996 - 12.2002
A/S Level - 3 x A-E grades (includes English and Business)
Highworth Grammar School for Girls
01.2002 - 12.2002
NVQ Level 2 - Business Improvement Techniques
City & Guilds
01.2005 - 12.2005
Skills
- Supply chain process
- Frozen food logistics
- Customer Service
- Advanced excel proficiency
- Analytical thinking
- Master data governance
- Customer demand planning
Personal Information
Date of birth: 08/17/85
Affiliations
- Netball
- Music concerts
Timeline
Customer Service & Logistics Analyst UK & IRE
Tyson Foods Product Solutions Ltd
09.2015 - 06.2025
Supply Chain Customer Demand Analyst
Brakes
01.2011 - 08.2015
SCM Administrator
Brakes
05.2010 - 01.2011
Call Centre Team Leader
Orbital Marketing
10.2009 - 05.2010
NVQ Level 2 - Business Improvement Techniques
City & Guilds
01.2005 - 12.2005
A/S Level - 3 x A-E grades (includes English and Business)
Highworth Grammar School for Girls
01.2002 - 12.2002
GCSE - 8 x A-C grades (including English and Mathematics)
Highworth Grammar School for Girls
01.1996 - 12.2002
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