Charlotte Chia
London
Summary
Highly organised and proactive administrative professional with experience supporting high-profile individuals and delivery exceptional front-of-house service within luxury hospitality. Skilled in diary management, travel coordination, client relations, event planning and handling confidential information with discretion. Recognised for excellent communication, strong organisational abilities and the confidence to manage multiple priorities in fast-paced environments whilst maintaining exceptional service standards.
Overview
3
3
years of professional experience
Work history
Apprentice Technician
London
2025.11 - Current
- Assisted technicians with vehicle servicing inspections and general workshop maintenance.
- Managed time effectively during busy periods, ensuring task completion on schedule.
- Performed oil changes, brake checks, fluid top ups, and tyre work.
- Supported diagnostics and fault-finding using workshop tools and procedures.
- Maintained clean, organised, safety-focused work areas following workshop standards.
- Built practical knowledge of vehicle systems, tools, and repair procedures.
- Demonstrated reliability, willingness to learn, and calm teamwork in busy periods.
Personal Assistant to a Lifestyle Influencer
London
2025.06 - 2025.09
- Oversaw complex diary and travel management for international and domestic commitments daily.
- Organised high-end personal and social events with scheduling and logistics support.
- Provided day-to-day support with task management, personal shopping, and errands.
- Coordinated executive travel arrangements for reduced stress and maximised time management.
- Scheduled meetings to ensure smooth business operations.
- Improved communication efficiency with proactive management of executive's email correspondence.
- Assisted with social media planning, content scheduling, and brand deliverable tracking across multiple platforms.
- Prepared detailed daily itineraries for ensuring optimal use of time.
Receptionist
The Montcalm Collection
Shoreditch & Mayfair
2023.08 - 2025.05
- Managed 350+ weekly reservations and front-of-house flow in high-end venues.
- Coordinated executive guests' requests, arranging tailored itineraries, transport, and concierge support.
- Provided luxury-standard guest service and addressed guest queries promptly.
- Resolved guest questions proactively to protect service quality.
- Maintained professional communication and handled confidential information with discretion and care.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Skills
Administration
- Diary & calendar management
- Travel coordination
- Meeting & event planning
- Inbox & correspondence management
- Document preparation
- Confidentiality & discretion
Reception & Customer Service
- Front-of-house operations
- Client & guest relations
- Reservation management
- Problem solving
- Telephone & email enquiries
- Professional communication
Technical
- Microsoft Office
- Social media management
- Content scheduling
- Photography & videography
- Photo & video editing
Affiliations
- Travel
- Photography & videography
- Content creation
- Event planning
Timeline
Apprentice Technician
2025.11 - Current
Personal Assistant to a Lifestyle Influencer
2025.06 - 2025.09
Receptionist
The Montcalm Collection
2023.08 - 2025.05