Charlotte Caws
Chudleigh,Devon
Summary
I am a Clinical Safety Officer holding experience in both manufacturing and deployment of Health IT Systems and working within ISO14971, ISO13485, DCB0129 and DCB0160. I have contributed to the Safety of Operational, RPM and AI software. I have assured Clinical Safety on a number of global contracts and worked within a multidisciplinary team throughout to ensure a holistic approach to Safety.
I have a background of being a Registered Nurse with 19 years of clinical experience working in a variety of clinical settings.
I have also worked in roles that have provided me with experience in marketing, sales and rebranding.
Overview
17
17
years of professional experience
Work History
Director
Harbour Health
London
12.2025 - Current
- Managing contracts accross General Practice to bring into alignment and compliance with the DCB0160 standards.
- Utilises technology to deliver DCB0160 templates to General Practice and give a repository to give quick and easy oversight of compliance at GP, PCN and Federation level.
Director/Clinical Safety Officer
Harbour Clincial Safety Ltd.
London , London
08.2023 - Current
- Working with a variety of clients to ensure DCB0129 and/or DCB0160 compliance.
- Ensuring up-to-date advice and guidance on current legislation and regulation.
- Sourcing required specialities when outside the Clinical Safety provision.
- Working with National, International and Local clients in a variety of areas
Clinical Safety Officer
GP Automate
Wembley , London
07.2023 - 03.2025
- Incident management
- DCB0129 Safety Documentation
- Hazard workshops and analysis
- Exhibiting
- Implementing Clinical Safety procedures
- Maintain and manage Clinical Safety Management File
- Working collaboratively to integrate Clinical Safety end-to-end of the Software Development Lifecycle
- Leading Medical Device registration and maintenance (ISO13485)
- Highly commended Digital Solution of the Year (General Practice Awards)
Head of Clinical Safety
Kaleidoscope Consultants
04.2024 - 02.2025
- Managing a large variety of Clinical Safety clients
- Maintaining the CRMF and developing as required
- Training of Clinical Safety for DCB0129/DCB0160 and DTAC
- Working with AI and assisting with Pilots between supplier and deployer
Clinical Safety Officer
NCL ICB
London, London
09.2022 - 04.2024
- Advise and implement safety procedures/standards for Health IT software deployments.
- Sit on CAB (Change Advisory Board) for any upcoming change requests from a Clinical Safety Perspective.
- Assist with testing with NHS partners to contribute to the London Care Record.
- Maintain and manage the Clinical Safety Management File.
- Advise and complete relevant DCB0129/0160 documentation for systems deployed within NCL ICB.
- Hazard workshops
- Attend and contribute to the London and NCL ICB CSO Working Group.
- Contributed and worked with the NCL Digital Midwives and team.
- Incident management and escalation.
- Clinical Safety Assessments.
- On board for procurement of OCVC products.
Senior Clinical Risk Manager
Babylon
London, London
09.2019 - 09.2022
- Ensuring the Safety of maintenance releases and working in all stages of the Software Development Life cycle to ensure Safety is maintained.
- Working with design teams to troubleshoot and look at things from a Safety perspective.
- Involved with incident management and ensuring procedure is followed.
- Authoring and maintaining Safety documentation, procedures and policies. Involved with internal and external audits.
- Hazard workshops.
- Working to DCB standards and within the ISO-14971 regulations. Contributing to ISO14971 and ISO13485 audits.
- Mentoring and training new colleagues.
- Delivering training to the wider company on Safety and its role in Healthcare Software.
Senior Staff Nurse
Barts Health NHS Trust
Whitechaple, London
10.2015 - 09.2019
- I worked in a variety of settings from A and E Resus to Neuro Surgery. From Medicine to Ambulatory Care.
- I worked on the Project team and assisted with the development of the Complex Discharge team and it's on-call work and integration of Section 2/5's to the EPR system.
Sister- Acute Medicine
Barts Health NHS Trust
Whitechaple, London
10.2015 - 10.2016
- Coordinating the shifts
- Coordinating the beds in AMU and ensuring availibilty for A and E transfers.
- Supervising newly qualified staff
- Completing appraisals and RTW
- Cannulating
- Running blood gases
- Attending SI meetings
- Attending MDT meetings
Staff Nurse
Thornbury Nursing Services
Bristol, Somerset
05.2012 - 10.2015
- I worked as an agency nurse in a variety of environments and locations.
Account Manager
Ontex
Corby, Northamptonshire
09.2012 - 10.2014
- I managed accounts held with NHS and NHS Supply chain within East of England, London, Lincolnshire and Essex.
- I assisted with the rebranding of products and product role out and management.
- I renewed contracts for 2 large clients the largest contract 10 million.
- I completed bladder and bowel management training.
- I managed relationships with continence services across the EOE and London.
- I delivered product training and patient advice.
Staff Nurse
Taunton and Somerset NHS Foundation Trust
Taunton, Somerset
03.2010 - 05.2012
- I worked initially in Gastroenterology for one year when first qualifying.
- I worked in the Coronary Care Unit for my second year to expand my cardiac knowledge.
- General Nursing duties- bloods, cannulation, medications, IV's.
Education
Clinical Safety Officer Training
ETHOS
London01-2026
Clinical Risk Management in AI (Advanced Training)
Newtons Tree
London2024
Introduction to American Healthcare - Healthcare
Babylon
London01-2022
Foundation Course
NHS Digital
Leeds01-2020
Human Factors - Ergonomics
Emergo
London01-2020
ISO14971
British Standards Institute
London, ENG01-2019
Clinical Safety Evidence and Evaluation - Clinical Safety
Navigant
London01-2019
Bladder and Bowel Management
University of Lancaster
Lancaster, LAN01-2012
Diploma of Higher Education - Adult Nursing
University of Surrey
Guildford, SRY01-2010
Skills
- Clinical Safety Assessment
- Clinical Safety Training
- Working to ISO14971, ISO13485, DCB0129/0160
- Registered Nurse
- Hazard Analysis
- Improving Clinical Safety culture in organisations
- Relationship building
- Audits
Additional information
SWL ICB CSO Group
Attends and contributes to the SWL ICB CSO group.
London CSO Group
Attends and contributes to London CSO Group.
Welby Innovate Clinical Governance Committee
Sits on Welby Innovate Clinical Governance committee in a clinical and clinical safety capacity.
SPCN DIG
Sits and contributes to the Sutton PCN Digital Board.
Clinical Advisor
Contributes to various organisations in a clinical advisory role for either CQC inspection or advisory in the medical sector.
Mentorship and guidance
Provides mentorship and guidance to individuals within the medical sector (primarily general practice) in Clinical Safety.
Protect Platform Clinical Director
Advises on the build and use of the Protect Platform https://protectclinical.com/ and utilises to deliver DCB0160 compliance to General Practice and Vendors.
Timeline
Director
Harbour Health
12.2025 - Current
Head of Clinical Safety
Kaleidoscope Consultants
04.2024 - 02.2025
Director/Clinical Safety Officer
Harbour Clincial Safety Ltd.
08.2023 - Current
Clinical Safety Officer
GP Automate
07.2023 - 03.2025
Clinical Safety Officer
NCL ICB
09.2022 - 04.2024
Senior Clinical Risk Manager
Babylon
09.2019 - 09.2022
Senior Staff Nurse
Barts Health NHS Trust
10.2015 - 09.2019
Sister- Acute Medicine
Barts Health NHS Trust
10.2015 - 10.2016
Account Manager
Ontex
09.2012 - 10.2014
Staff Nurse
Thornbury Nursing Services
05.2012 - 10.2015
Staff Nurse
Taunton and Somerset NHS Foundation Trust
03.2010 - 05.2012
Diploma of Higher Education - Adult Nursing
University of Surrey
Bladder and Bowel Management
University of Lancaster
Clinical Safety Evidence and Evaluation - Clinical Safety
Navigant
ISO14971
British Standards Institute
Human Factors - Ergonomics
Emergo
Foundation Course
NHS Digital
Introduction to American Healthcare - Healthcare
Babylon
Clinical Safety Officer Training
ETHOS
Clinical Risk Management in AI (Advanced Training)
Newtons Tree