Charlotte Burr
Bolsover,Derbyshire
Summary
I am a dedicated and driven professional, with strong emotional intelligence and experience supporting individuals with mental health issues.
I demonstrate effective, compassionate communication and excel in action planning and problem solving. I have refined these skills working within settings that support individuals during crisis, I work collaboratively with clients and multidisciplinary teams to ensure the best possible outcome in client recovery. I possess excellent organisational skills, resilience and am eager to develop and take on new and challenging responsibilities. I am committed to fostering positive outcomes through strategic planning, emotional and practical support. I am passionate about supporting people in improving their overall mental health and wellbeing.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Support worker (Crisis house and Safe Haven)
P3 charity
Chesterfield, Derbyshire
2023.08 - Current
- Provided holistic, person-centered support, utilising emotional and practical support to improve client well-being and mental health.
- Working with clients to implement basic CBT and DBT skills, following guidance from crisis teams, clinicians and psychologists, working collaboratively to follow an optimal client care plan.
- Conduct risk management, working with clients to create and follow safety plans, ensuring relevant measures are implemented.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Used excellent communication, interpersonal skills and active listening to engage and interact with individuals struggling with their mental health or in a mental health crisis, building trust and strong rapport.
- Using de-escalation skills and approaching any incidents in a calm and confident manner.
Retail Assistant
Primark
Chesterfield, Derbyshire
2021.04 - 2022.07
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Built lasting relationships with clients through customer service interactions.
Volunteer Support Worker
KeyRing
Sheffield, South Yorkshire
2022.01 - 2022.03
- Helped supervise service users during outings and events to support health and safety of clients and staff.
- Maximised independence by motivating and supporting service users towards established goals.
- Maintained sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients to access services.
- Supported clients in building appropriate skills to live safely and independently.
- Led 16 workshop 'hub' sessions for clients to facilitate positive social interactions and improve confidence, tailoring each session to client needs.
Crew Trainer
McDonald's
Barlborough, Derbyshire
2018.04 - 2021.05
- Encouraged professional development and goal setting for all staff.
- Provided regular feedback and constructive criticism on employee performance.
- Role modelled ideal behaviour and standards across multiple stations.
- Greeted customers warmly and provided friendly service, leading crew by example.
Education
Bachelor of Science - Psychology
Sheffield Hallam University
Sheffield 2020.09 - 2023.05
A-Levels -
Netherthorpe School
Chesterfield 2017.09 - 2019.07
Skills
- Emotional intelligence
- Individual and family support
- Team collaboration and leadership
- Effective, compassionate communication
- Action planning
- Effective problem solving
- Excellent organisation
- Passion for cultivating positive changes
Timeline
Support worker (Crisis house and Safe Haven)
P3 charity
2023.08 - Current
Volunteer Support Worker
KeyRing
2022.01 - 2022.03
Retail Assistant
Primark
2021.04 - 2022.07
Bachelor of Science - Psychology
Sheffield Hallam University
2020.09 - 2023.05
Crew Trainer
McDonald's
2018.04 - 2021.05
A-Levels -
Netherthorpe School
2017.09 - 2019.07