Summary
Overview
Work history
Education
Skills
Timeline
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Charlotte Burr

Bolsover,Derbyshire

Summary

I am a dedicated and driven professional, with strong emotional intelligence and experience supporting individuals with mental health issues.

I demonstrate effective, compassionate communication and excel in action planning and problem solving. I have refined these skills working within settings that support individuals during crisis, I work collaboratively with clients and multidisciplinary teams to ensure the best possible outcome in client recovery. I possess excellent organisational skills, resilience and am eager to develop and take on new and challenging responsibilities. I am committed to fostering positive outcomes through strategic planning, emotional and practical support. I am passionate about supporting people in improving their overall mental health and wellbeing.



Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Support worker (Crisis house and Safe Haven)

P3 charity
Chesterfield, Derbyshire
08.2023 - Current
  • Provided holistic, person-centered support, utilising emotional and practical support to improve client well-being and mental health.
  • Working with clients to implement basic CBT and DBT skills, following guidance from crisis teams, clinicians and psychologists, working collaboratively to follow an optimal client care plan.
  • Conduct risk management, working with clients to create and follow safety plans, ensuring relevant measures are implemented.
  • Contributed feedback on patient progress leading to adjustments in personalised care plans.
  • Used excellent communication, interpersonal skills and active listening to engage and interact with individuals struggling with their mental health or in a mental health crisis, building trust and strong rapport.
  • Using de-escalation skills and approaching any incidents in a calm and confident manner.

Retail Assistant

Primark
Chesterfield, Derbyshire
04.2021 - 07.2022
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Built lasting relationships with clients through customer service interactions.

Volunteer Support Worker

KeyRing
Sheffield, South Yorkshire
01.2022 - 03.2022
  • Helped supervise service users during outings and events to support health and safety of clients and staff.
  • Maximised independence by motivating and supporting service users towards established goals.
  • Maintained sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients to access services.
  • Supported clients in building appropriate skills to live safely and independently.
  • Led 16 workshop 'hub' sessions for clients to facilitate positive social interactions and improve confidence, tailoring each session to client needs.

Crew Trainer

McDonald's
Barlborough, Derbyshire
04.2018 - 05.2021
  • Encouraged professional development and goal setting for all staff.
  • Provided regular feedback and constructive criticism on employee performance.
  • Role modelled ideal behaviour and standards across multiple stations.
  • Greeted customers warmly and provided friendly service, leading crew by example.

Education

Bachelor of Science - Psychology

Sheffield Hallam University
Sheffield
09.2020 - 05.2023

A-Levels -

Netherthorpe School
Chesterfield
09.2017 - 07.2019

Skills

  • Emotional intelligence
  • Individual and family support
  • Team collaboration and leadership
  • Effective, compassionate communication
  • Action planning
  • Effective problem solving
  • Excellent organisation
  • Passion for cultivating positive changes

Timeline

Support worker (Crisis house and Safe Haven)

P3 charity
08.2023 - Current

Volunteer Support Worker

KeyRing
01.2022 - 03.2022

Retail Assistant

Primark
04.2021 - 07.2022

Bachelor of Science - Psychology

Sheffield Hallam University
09.2020 - 05.2023

Crew Trainer

McDonald's
04.2018 - 05.2021

A-Levels -

Netherthorpe School
09.2017 - 07.2019

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Charlotte Burr