Charlotte Buckler
Great Malvern,Worcestershire
Summary
- A Domestic Energy Assessor who over 17 years of experience, in sales, surveying and energy efficiency roles who has become an excellent communicator whilst being approachable and professional at all times.
- Adept at re-prioritising, able to work to tight deadlines under pressure without loss of competence or calm.
- Maintaining client relationships and developing a strong business relationship is a key skills, along with the ability to negotiate successfully, producing tailored quotations and fee scales for clients efficiently to individual specifications.
- Benefited from working on a range of Government grant schemes/funding through the Green Deal, and provided RHI/FIT EPCs' for members of the public, letting and estate agents, Green Deal Installers and Green Deal Providers.
- Worked with DECC, appearing as a representative in Good Housekeeping and as the guest for a "live web chat" on mumsnet (https:// www.mumsnet.com /onlinechats/ charlotte - lawrance)
Overview
23
23
years of professional experience
Work history
Domestic Energy Assessor
Hazel Green Associates
Leicester, Leicestershire
09.2007 - Current
- DEA providing EPC's, discussing energy saving advice including grants available for heat pumps/solar/pv/ECO schemes as well as floor plans to local solicitors estate and letting agents as well as direct clients.
- Undertaking stock condition work on behalf of Local Authorities and carrying out Energy Performance Certificates for their social housing stock.
- Booking all appointments, dealing with follow up queries and portfolios of properties for Landlords.
- Being self employed being very organised and competent is essential, having pride in making sure all clients are always satisfied with high level of customer service delivered to their individual requirements.
- Never leaving properties without explaining to client's how EPC works and how results can benefit them.
- Maintained turnaround standard of 24 hours from receipt of instruction to completion and return of lodged energy performance certificate.
- Ensured professional standards and continuous professional development, ensuring up to date with all new legislation and regulations and adding further skills and relevant qualifications such as latest RdSAP qualifications Heat pump courses and pv assessment skills.
- Worked on variety of ECO schemes, social housing stock assessments and RHI/FIT both pre/post installation assessments.
- Identified need for maintenance and repair work, scheduling as necessary.
Trainee Chartered Surveyor
Wolton Chartered Surveyors
01.2007 - 01.2008
- I trained under a surveyor at Woltons, shadowing him on a day to day basis and picking up invaluable experience and knowledge.
- I aided the health and safety assessments on over 120 properties within the Haart Group providing assessments and recommendations.
- I learned how to use BCIS reinstatement figures and how to obtain relevant comparable information.
Valuer
Piink Estate Agents
Earl Shilton, Leicestershire
03.2005 - 11.2006
- I visited clients in their properties to provide valuations for sale or letting purposes.
- I took the measurements of the properties and details relevant for marketing purposes.
- I aided with negotiations in a pressured environment as well as learning how to create accurate floor plans.
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
- Informed home buyer of the sales, construction and warranty processes.
- Communicated with clients to understand their property needs and preferences.
Audio typist/Administrator
Ekins Surveyors
01.2003 - 05.2005
- At Ekins I first learned about surveying.
- I was an audio typist and surveyors administrator.
- I was also able to shadow the local surveyors on occasion.
- I attended the surveyors CPD sessions at conferences.
Education
Some College (No Degree) - Surveying
College of Estate Management
Reading06.2004
Skills
- Works well independently
- Detail-orientated
- Strong organisational skills
- Property assessments
- Client-orientated
- Qualified GDA and DEA
- Excellent teamwork
- Able to meet strict deadlines
- Audio typing
- Adaptable
- Experience with dealing with wide range of clients, in varied situations
- Motivated
- Excellent telephone manner
- Sales background
- Adept at multi-tasking and prioritising
Timeline
Domestic Energy Assessor
Hazel Green Associates
09.2007 - Current
Trainee Chartered Surveyor
Wolton Chartered Surveyors
01.2007 - 01.2008
Valuer
Piink Estate Agents
03.2005 - 11.2006
Audio typist/Administrator
Ekins Surveyors
01.2003 - 05.2005
Some College (No Degree) - Surveying
College of Estate Management
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